TURBOTAX CUSTOMER REVIEWS

TurboTax Deluxe Reviews

TurboTax Deluxe searches over 350 tax deductions and credits to find every tax break you qualify for, so you get your maximum refund, guaranteed.

(4.5/5 | 63465 reviews)
Star ratings are from 2022
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Rated 5 out of 5 by from Good experience with turbo tax James was very helpful throughout a complex return. Happy with the experience
Date published: 2022-10-05
Rated 2 out of 5 by from Too many software errors Every time it starts it wants to do an update. Updates never went through, got error every time. Turbo Tax would not restart without updating so I had to cancel the updates. Worked with customer service but never got it to work right.
Date published: 2022-10-05
Rated 5 out of 5 by from Turbo Tax Not a good experience Janet was very helpful; they review assistants were helpful all other expert were hacks ..
Date published: 2022-10-05
Rated 5 out of 5 by from Turbo Tax is best option My tax expert was the best and fast, with no problem with me being a new business owner and not being very knowledgeable in what I needed to complete my tax's. I can't praise my expert enough in lessening my stress in taxes and I will definitely use them again next year.
Date published: 2022-10-05
Rated 2 out of 5 by from 1099-NEW Info is OBTUSE 1099-NEC info is Obtuse, Vague & Virtually Non-Existant: Didn't Tell Me If I Need to Staple to Front of 1040, just like a 2-2, or Not? Also, if I DID, OR DID NOT, neec a Schedule C ?? VERY CONFUSING & UTTERLY FRUSTRATING!
Date published: 2022-10-05
Rated 2 out of 5 by from basic integration errors with IRS grade D- It is frustrating that basic integration with IRS fails. Efiling is required for many state tax credits so you cost us thousands of dollars since you will not resolve integration issues. Do not point the finger -- be a superior product and resolve the issues on both sides of the integration.
Date published: 2022-10-05
Rated 5 out of 5 by from I have used TurboTax for Individuals since 1989. I have used TurboTax for Form 1040 since 1989. I have used TurboTax for partnerships since the mid 1990's. The product is great and the verbal service of talking to professionals about specific issues is great and makes the product exceptional. I would not do my tax return without TurboTax.
Date published: 2022-10-05
Rated 3 out of 5 by from Files too large to e-File. As long as you're following there normal process, it works fine. But as soon as you try to move around on your own when something doesn't go as expected, it can get rather difficult to do what you need to do. I traded crypto, a lot. The files were too large to e-file. But I didn't know that until I actually tried to file. Then it was very difficult to go back and file by mail.
Date published: 2022-10-05
Rated 5 out of 5 by from TurboTax has been my go-to for years I hadn't filed in 2 years because I am terrible, and Turbotax walked me through the process of getting that resolved. I had some bumps along the way but they did everything they could to make it right.
Date published: 2022-10-05
Rated 4 out of 5 by from Turbo Tax needs work Turbo Tax would not accept my fathers LOSS Carry forward.
Date published: 2022-10-05
All TurboTax® Offerings Reviews - Page 263
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 5 out of 5 by from Good experience with turbo tax James was very helpful throughout a complex return. Happy with the experience
Date published: 2022-10-05
Rated 2 out of 5 by from Too many software errors Every time it starts it wants to do an update. Updates never went through, got error every time. Turbo Tax would not restart without updating so I had to cancel the updates. Worked with customer service but never got it to work right.
Date published: 2022-10-05
Rated 5 out of 5 by from Turbo Tax Not a good experience Janet was very helpful; they review assistants were helpful all other expert were hacks ..
Date published: 2022-10-05
Rated 5 out of 5 by from Turbo Tax is best option My tax expert was the best and fast, with no problem with me being a new business owner and not being very knowledgeable in what I needed to complete my tax's. I can't praise my expert enough in lessening my stress in taxes and I will definitely use them again next year.
Date published: 2022-10-05
Rated 2 out of 5 by from 1099-NEW Info is OBTUSE 1099-NEC info is Obtuse, Vague & Virtually Non-Existant: Didn't Tell Me If I Need to Staple to Front of 1040, just like a 2-2, or Not? Also, if I DID, OR DID NOT, neec a Schedule C ?? VERY CONFUSING & UTTERLY FRUSTRATING!
Date published: 2022-10-05
Rated 2 out of 5 by from basic integration errors with IRS grade D- It is frustrating that basic integration with IRS fails. Efiling is required for many state tax credits so you cost us thousands of dollars since you will not resolve integration issues. Do not point the finger -- be a superior product and resolve the issues on both sides of the integration.
Date published: 2022-10-05
Rated 5 out of 5 by from I have used TurboTax for Individuals since 1989. I have used TurboTax for Form 1040 since 1989. I have used TurboTax for partnerships since the mid 1990's. The product is great and the verbal service of talking to professionals about specific issues is great and makes the product exceptional. I would not do my tax return without TurboTax.
Date published: 2022-10-05
Rated 3 out of 5 by from Files too large to e-File. As long as you're following there normal process, it works fine. But as soon as you try to move around on your own when something doesn't go as expected, it can get rather difficult to do what you need to do. I traded crypto, a lot. The files were too large to e-file. But I didn't know that until I actually tried to file. Then it was very difficult to go back and file by mail.
Date published: 2022-10-05
Rated 5 out of 5 by from TurboTax has been my go-to for years I hadn't filed in 2 years because I am terrible, and Turbotax walked me through the process of getting that resolved. I had some bumps along the way but they did everything they could to make it right.
Date published: 2022-10-05
Rated 4 out of 5 by from Turbo Tax needs work Turbo Tax would not accept my fathers LOSS Carry forward.
Date published: 2022-10-05
All TurboTax® Offerings Reviews - Page 263