TURBOTAX CUSTOMER REVIEWS

TurboTax Deluxe Reviews

TurboTax Deluxe searches over 350 tax deductions and credits to find every tax break you qualify for, so you get your maximum refund, guaranteed.

(4.5/5 | 63465 reviews)
Star ratings are from 2022
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Rated 5 out of 5 by from AMAZING AND FEASIBLE TurboTax has made amazing progress/improvements compared to last years! They have everything set up so it is easy to file your taxes.
Date published: 2022-04-10
Rated 5 out of 5 by from Live Support is so helpful This year I started my company. Live support can answer all questions to file taxes as a first-time business owner.
Date published: 2022-04-10
Rated 1 out of 5 by from Terrible Support on Actually Resolving E-Filing Is I had an issue with my e-filing due to an information mismatch in the IRS database and was instructed by the IRS to put a different value in a single form-field. Turbotax made that impossible and additionally provided no additional support or way to make correction. Additionally, they provided no acknowledgement of the problem when I requested a refund and stated that since I'd already paid I must have been satisfied with the program --- completely disregarding the fact that my issue only became apparent after payment was made and was the direct result of their inability to provide any way to follow instructions provided to me by the IRS.
Date published: 2022-04-10
Rated 1 out of 5 by from Horrible. 2021 is worst TT ever downloaded TT for Mac and it was constantly crashing. had to reinstall many times - which isn not easy since you have to find all supporting files. and there is NO customer support for this. I've used TT for 15 years. unlikely to in future.
Date published: 2022-04-10
Rated 5 out of 5 by from Awesomely simple and easy to use!! Quick & easy way to log all the relevant financial information and process a professionally crafted return.. Saved me over $4,000 over what my "hand scribbled" return was showing..
Date published: 2022-04-10
Rated 4 out of 5 by from Great Experience Process was pretty easy. Great explanations along the way. Most things were really easy to find.
Date published: 2022-04-10
Rated 5 out of 5 by from Turbotax is efficient super easy! great experts! amazing team! effiecent!
Date published: 2022-04-10
Rated 5 out of 5 by from Turbo Tax is awesome Very friendly and helpful service from Charlotte Hancock.
Date published: 2022-04-10
Rated 5 out of 5 by from Turbo Tax was Through At each major step along my path, I was given plenty of time to make choices. There was no time limit on getting it right.
Date published: 2022-04-10
Rated 4 out of 5 by from Excellent human support but fixes need improvement I would give five starts, except for when I find mistakes in TT and point them out to the phone representatives, these issues are rarely corrected. It is not obvious that customer feedback actually reaches the appropriate folks who need to perform the repairs.
Date published: 2022-04-10
All TurboTax® Offerings Reviews - Page 2620
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 5 out of 5 by from AMAZING AND FEASIBLE TurboTax has made amazing progress/improvements compared to last years! They have everything set up so it is easy to file your taxes.
Date published: 2022-04-10
Rated 5 out of 5 by from Live Support is so helpful This year I started my company. Live support can answer all questions to file taxes as a first-time business owner.
Date published: 2022-04-10
Rated 1 out of 5 by from Terrible Support on Actually Resolving E-Filing Is I had an issue with my e-filing due to an information mismatch in the IRS database and was instructed by the IRS to put a different value in a single form-field. Turbotax made that impossible and additionally provided no additional support or way to make correction. Additionally, they provided no acknowledgement of the problem when I requested a refund and stated that since I'd already paid I must have been satisfied with the program --- completely disregarding the fact that my issue only became apparent after payment was made and was the direct result of their inability to provide any way to follow instructions provided to me by the IRS.
Date published: 2022-04-10
Rated 1 out of 5 by from Horrible. 2021 is worst TT ever downloaded TT for Mac and it was constantly crashing. had to reinstall many times - which isn not easy since you have to find all supporting files. and there is NO customer support for this. I've used TT for 15 years. unlikely to in future.
Date published: 2022-04-10
Rated 5 out of 5 by from Awesomely simple and easy to use!! Quick & easy way to log all the relevant financial information and process a professionally crafted return.. Saved me over $4,000 over what my "hand scribbled" return was showing..
Date published: 2022-04-10
Rated 4 out of 5 by from Great Experience Process was pretty easy. Great explanations along the way. Most things were really easy to find.
Date published: 2022-04-10
Rated 5 out of 5 by from Turbotax is efficient super easy! great experts! amazing team! effiecent!
Date published: 2022-04-10
Rated 5 out of 5 by from Turbo Tax is awesome Very friendly and helpful service from Charlotte Hancock.
Date published: 2022-04-10
Rated 5 out of 5 by from Turbo Tax was Through At each major step along my path, I was given plenty of time to make choices. There was no time limit on getting it right.
Date published: 2022-04-10
Rated 4 out of 5 by from Excellent human support but fixes need improvement I would give five starts, except for when I find mistakes in TT and point them out to the phone representatives, these issues are rarely corrected. It is not obvious that customer feedback actually reaches the appropriate folks who need to perform the repairs.
Date published: 2022-04-10
All TurboTax® Offerings Reviews - Page 2620