TURBOTAX CUSTOMER REVIEWS

TurboTax Deluxe Reviews

Our most popular product, TurboTax Deluxe searches over 350 tax deductions and credits to find every tax break you qualify for, so you get your maximum refund, guaranteed.

TurboTaxTurboTax Customer Ratings & Reviews
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Own a business
Student
Rated 2 out of 5 by from Better than nothing I have used TurboTax for my personal returns for decades. While this product is better than nothing, it pales in comparison to TurboTax Home and Business software. There is no ability to import from a brokerage account. There are many questions that simply direct you to fill in a form. There is also a screen with a list of forms and checkboxes asking if you need to file any of those forms. There isn't even a title or description of the forms so if you don't recognize the form number, you'll have to go to the IRS website to look them up. State software is not included and requires an additional purchase for a state version. That made the total cost for federal and state more than 2 1/2 times the cost of TT Home & Business. I did find the state version to be sufficient. I manage a small trust with a single beneficiary. I used the software because I'm familiar with the TurboTax look and function. I'm also very familiar with the tax filing for this particular trust. I have never used it for an estate so I can't speak to it's usefulness there.
Date published: 2021-04-19
Rated 1 out of 5 by from Dissapointed with Turbo Tax this year I have been using Turbo Tax for 20+ years. This year it has a bug that required us to go online and find out from the community that we were not going crazy. The program was not figuring out the Mortgage interest correctly, and I had to "trick" it to calculate the correct numbers. And this for a program that updates every time you launch the application...I will still use it, as I think it the best in the category, but this was very upsetting.
Date published: 2021-04-19
Rated 5 out of 5 by from Turbo Tax and Personal live assist Very helpful, Easy program and perfect DIY tax. Great service of live assistance 24/7.
Date published: 2021-04-19
Rated 5 out of 5 by from Makes it so easy This is my fifth year with Turbo tax and it is a great timesaver while it helps you focus on anything you may overlook. Highly recommend it.
Date published: 2021-04-19
Rated 5 out of 5 by from TurboTax Recommended I've been using Turbotax for years. It's very easy and there is always help when you need it.
Date published: 2021-04-19
Rated 5 out of 5 by from Turbo and fill I am Turbo tax refund first time I okay To use it and I love
Date published: 2021-04-19
Rated 5 out of 5 by from Simple Taxes Satisfied as usual, happy to have a simple tax process.
Date published: 2021-04-19
Rated 5 out of 5 by from Turbo Tax is awesome!! It was just plain simple & easy 2 years in a row!!
Date published: 2021-04-19
Rated 5 out of 5 by from Easy Good questions, easy to understand................
Date published: 2021-04-19
Rated 1 out of 5 by from Disappointed this year Issue 1. They make entering Paid Family Leave (PFL) extremely difficult to figure out. In NY we have PFL that comes from insurance we pay in and we receive tax forms but Turbo Tax doesn't recognize those forms (1099-MISC). When you put them in they want to either use it as self employment income or other work income instead of insurance received for PFL. Issue 2. They make you pay them then tell you you can't efile your NY taxes. Issue 3. They make you pay them then tell you there are issues with your federal tax returns.
Date published: 2021-04-19
All TurboTax® Offerings Reviews - Page 2605
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Rated 2 out of 5 by from Better than nothing I have used TurboTax for my personal returns for decades. While this product is better than nothing, it pales in comparison to TurboTax Home and Business software. There is no ability to import from a brokerage account. There are many questions that simply direct you to fill in a form. There is also a screen with a list of forms and checkboxes asking if you need to file any of those forms. There isn't even a title or description of the forms so if you don't recognize the form number, you'll have to go to the IRS website to look them up. State software is not included and requires an additional purchase for a state version. That made the total cost for federal and state more than 2 1/2 times the cost of TT Home & Business. I did find the state version to be sufficient. I manage a small trust with a single beneficiary. I used the software because I'm familiar with the TurboTax look and function. I'm also very familiar with the tax filing for this particular trust. I have never used it for an estate so I can't speak to it's usefulness there.
Date published: 2021-04-19
Rated 1 out of 5 by from Dissapointed with Turbo Tax this year I have been using Turbo Tax for 20+ years. This year it has a bug that required us to go online and find out from the community that we were not going crazy. The program was not figuring out the Mortgage interest correctly, and I had to "trick" it to calculate the correct numbers. And this for a program that updates every time you launch the application...I will still use it, as I think it the best in the category, but this was very upsetting.
Date published: 2021-04-19
Rated 5 out of 5 by from Turbo Tax and Personal live assist Very helpful, Easy program and perfect DIY tax. Great service of live assistance 24/7.
Date published: 2021-04-19
Rated 5 out of 5 by from Makes it so easy This is my fifth year with Turbo tax and it is a great timesaver while it helps you focus on anything you may overlook. Highly recommend it.
Date published: 2021-04-19
Rated 5 out of 5 by from TurboTax Recommended I've been using Turbotax for years. It's very easy and there is always help when you need it.
Date published: 2021-04-19
Rated 5 out of 5 by from Turbo and fill I am Turbo tax refund first time I okay To use it and I love
Date published: 2021-04-19
Rated 5 out of 5 by from Simple Taxes Satisfied as usual, happy to have a simple tax process.
Date published: 2021-04-19
Rated 5 out of 5 by from Turbo Tax is awesome!! It was just plain simple & easy 2 years in a row!!
Date published: 2021-04-19
Rated 5 out of 5 by from Easy Good questions, easy to understand................
Date published: 2021-04-19
Rated 1 out of 5 by from Disappointed this year Issue 1. They make entering Paid Family Leave (PFL) extremely difficult to figure out. In NY we have PFL that comes from insurance we pay in and we receive tax forms but Turbo Tax doesn't recognize those forms (1099-MISC). When you put them in they want to either use it as self employment income or other work income instead of insurance received for PFL. Issue 2. They make you pay them then tell you you can't efile your NY taxes. Issue 3. They make you pay them then tell you there are issues with your federal tax returns.
Date published: 2021-04-19
All TurboTax® Offerings Reviews - Page 2605