TURBOTAX CUSTOMER REVIEWS

TurboTax Deluxe Reviews

TurboTax Deluxe searches over 350 tax deductions and credits to find every tax break you qualify for, so you get your maximum refund, guaranteed.

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Rated 4 out of 5 by from Review 2021 OK. I am a long-time user of another tax software but decided to give Turbo Tax a try when my other provider seemed unable to get the program right. I found TT to be as easy and accurate as the other program. May give it another try this coming tax year.
Date published: 2022-10-24
Rated 5 out of 5 by from Turbo Tax works great I appreciate the relatively simple question and answer format that walks you through the whole process or just the parts you feel you need. Granted it is not cheap, but I do feel like I get what I paid for, which includes the overall comprehensiveness and the level of assistance needed.
Date published: 2022-10-24
Rated 1 out of 5 by from Horrible You cannot sign in without getting a new password EVERY TIME! There is NO help when the error is not mine ie. MY AGI from my return is copied from my return [meaning it is accurate] BUT IRS won't accept and Turbo Tax says, well there are 60,000 others with the same problem. Really? Completely abandoned by Turbo Tax and it's take a number - like 100,000,001.
Date published: 2022-10-24
Rated 4 out of 5 by from YOUR WEB SITE NEEDS TO BE UPDATED . Won't accept my password and cannot reset it with your current system, to get into my account, I need a password which you won't accept. I DID FILE MY 2021 TAXES THRU YOU BUT YOUR SCREEN STATES I DID NOT. I HAVE A PAPER COPY, GOT MY REFUND CHECKS. WHY???
Date published: 2022-10-24
Rated 4 out of 5 by from 5498 Form handling is very poor. IRS Form 5498 use and what to do with it seems to be totally missing from the interview process. I have state forms as well. Filled out and mailed state forms in April. Trying to review IRS for extension is blocked by popping up already filed state taxes. When selecting "states done", and selecting review again, same thing happens. Can no longer review federal.
Date published: 2022-10-24
Rated 5 out of 5 by from First time electronic filing Would have been helpful to know that when filing electronically for the first time, that I did not need to create a PIN number for my wife and I. Prior to our 2021 tax return, we have always used TurboTax and filed with paper. Accordingly, our 2021 return was the first time ever to file electronically. I did not know that our 2021 return had been rejected by the IRS until several days after checking the details of an e-mail from Turbo Tax. In the future, you should consider offering a question prior to the PIN number section that determines if this is the first time ever to file electronically and that a "created by the taxpayer" pin number is not needed. Thanks ----- your team is doing a great job keeping up with the ever changing tax laws and applications.
Date published: 2022-10-24
Rated 3 out of 5 by from Turbo Tax online is different from CD version I don't know why but filing with Turbo Tax online told me my federal tax due was more than $4000 but the CD version said I only owed $1200 with the same exact info. This is very strange to me and makes me wonder what's going on. Please address.
Date published: 2022-10-24
Rated 1 out of 5 by from I have been in a funk since May 2022 I received a notice from the IRS in June informing me that my 2020 1041 for Mom's estate was never filed and that I owed the tax due of $847 plus fines and late fees totaling $1441.19. I tried to eFile but it was rejected several times in April of 2021 so I printed out the forms and mailed them to the IRS with a check. The check was cleared on May 4, 2021. The problem turned to be the name of the Estate on the Tax Return did not match the SS-4. Also the dates showing at the top did not show the correct tax period. Very disappointed in TurboTax. I really feel let down!
Date published: 2022-10-24
Rated 5 out of 5 by from tubo tax review worked out fine. easy to use. walked me through everything.
Date published: 2022-10-24
Rated 2 out of 5 by from E-filing limitations and TurboTax schedule State returns typically have bugs; a nonresident return was rejected twice via e-file this year. Policy to close e-filing on a certain date is not included in any of the e-file rejection communications or within the software product as far as I know; not even in the fine print. Users do not appear guided to this via a website link until the software is already shut down on you. Significant customer inconvenience to paper file and not be timely.
Date published: 2022-10-24
All TurboTax® Offerings Reviews - Page 27
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 4 out of 5 by from Review 2021 OK. I am a long-time user of another tax software but decided to give Turbo Tax a try when my other provider seemed unable to get the program right. I found TT to be as easy and accurate as the other program. May give it another try this coming tax year.
Date published: 2022-10-24
Rated 5 out of 5 by from Turbo Tax works great I appreciate the relatively simple question and answer format that walks you through the whole process or just the parts you feel you need. Granted it is not cheap, but I do feel like I get what I paid for, which includes the overall comprehensiveness and the level of assistance needed.
Date published: 2022-10-24
Rated 1 out of 5 by from Horrible You cannot sign in without getting a new password EVERY TIME! There is NO help when the error is not mine ie. MY AGI from my return is copied from my return [meaning it is accurate] BUT IRS won't accept and Turbo Tax says, well there are 60,000 others with the same problem. Really? Completely abandoned by Turbo Tax and it's take a number - like 100,000,001.
Date published: 2022-10-24
Rated 4 out of 5 by from YOUR WEB SITE NEEDS TO BE UPDATED . Won't accept my password and cannot reset it with your current system, to get into my account, I need a password which you won't accept. I DID FILE MY 2021 TAXES THRU YOU BUT YOUR SCREEN STATES I DID NOT. I HAVE A PAPER COPY, GOT MY REFUND CHECKS. WHY???
Date published: 2022-10-24
Rated 4 out of 5 by from 5498 Form handling is very poor. IRS Form 5498 use and what to do with it seems to be totally missing from the interview process. I have state forms as well. Filled out and mailed state forms in April. Trying to review IRS for extension is blocked by popping up already filed state taxes. When selecting "states done", and selecting review again, same thing happens. Can no longer review federal.
Date published: 2022-10-24
Rated 5 out of 5 by from First time electronic filing Would have been helpful to know that when filing electronically for the first time, that I did not need to create a PIN number for my wife and I. Prior to our 2021 tax return, we have always used TurboTax and filed with paper. Accordingly, our 2021 return was the first time ever to file electronically. I did not know that our 2021 return had been rejected by the IRS until several days after checking the details of an e-mail from Turbo Tax. In the future, you should consider offering a question prior to the PIN number section that determines if this is the first time ever to file electronically and that a "created by the taxpayer" pin number is not needed. Thanks ----- your team is doing a great job keeping up with the ever changing tax laws and applications.
Date published: 2022-10-24
Rated 3 out of 5 by from Turbo Tax online is different from CD version I don't know why but filing with Turbo Tax online told me my federal tax due was more than $4000 but the CD version said I only owed $1200 with the same exact info. This is very strange to me and makes me wonder what's going on. Please address.
Date published: 2022-10-24
Rated 1 out of 5 by from I have been in a funk since May 2022 I received a notice from the IRS in June informing me that my 2020 1041 for Mom's estate was never filed and that I owed the tax due of $847 plus fines and late fees totaling $1441.19. I tried to eFile but it was rejected several times in April of 2021 so I printed out the forms and mailed them to the IRS with a check. The check was cleared on May 4, 2021. The problem turned to be the name of the Estate on the Tax Return did not match the SS-4. Also the dates showing at the top did not show the correct tax period. Very disappointed in TurboTax. I really feel let down!
Date published: 2022-10-24
Rated 5 out of 5 by from tubo tax review worked out fine. easy to use. walked me through everything.
Date published: 2022-10-24
Rated 2 out of 5 by from E-filing limitations and TurboTax schedule State returns typically have bugs; a nonresident return was rejected twice via e-file this year. Policy to close e-filing on a certain date is not included in any of the e-file rejection communications or within the software product as far as I know; not even in the fine print. Users do not appear guided to this via a website link until the software is already shut down on you. Significant customer inconvenience to paper file and not be timely.
Date published: 2022-10-24
All TurboTax® Offerings Reviews - Page 27