TURBOTAX CUSTOMER REVIEWS

TurboTax Deluxe Reviews

Our most popular product, TurboTax Deluxe searches over 350 tax deductions and credits to find every tax break you qualify for, so you get your maximum refund, guaranteed.

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Own a business
Student
Rated 1 out of 5 by from Hidden Fees and Lack of Customer Service Turbo Tax claims to be affordable, but has hidden fees all over the place. First, they automatically start you on the deluxe pack - you have to search for the "free" option. Then, by the time you realize what's happened, it's too late to go back and fix it. Lastly, they charge up to $40 to take your payment out of your tax return. And it's not guaranteed. I still haven't gotten my tax return from 2019, and all they have said, even though I purchased the deluxe package, was "it's out of our control." Thanks, Turbotax, for the "highest return" I've ever gotten. The only thing I'd give you 5 stars on is the worst tax years and services I've ever gotten.
Date published: 2021-04-19
Rated 5 out of 5 by from Easy to Use Turbo Tax makes it easy to complete your taxes by simply answering questions and then allowing Turbo Tax to do all of the calculations.
Date published: 2021-04-19
Rated 5 out of 5 by from I enjoyed how easy it was! It was very quick and user friendly. I was nervous at first.
Date published: 2021-04-19
Rated 4 out of 5 by from Love turbotax Had some trouble signing back in. But did figure out eventually. Was good after that.
Date published: 2021-04-19
Rated 5 out of 5 by from Did the job, no muss, no fuss Wanted to ask question, but was not able to contact expert.
Date published: 2021-04-19
Rated 4 out of 5 by from Turbo Tax is great We've been preparing our taxes using Turbo Tax for many years with virtually no problems. I do find the Help section extremely frustrating and UNhelpful. Otherwise it's perfect for our tax needs and will continue to use it.
Date published: 2021-04-19
Rated 5 out of 5 by from Turbo tax is great Very helpful and easy to use, would use it again and recommend it to a friend
Date published: 2021-04-19
Rated 5 out of 5 by from Best Way to File I like TurboTax a lot. It is quick and easy, I put in all the numbers and the work is done for me. I completed Federal and State in less than 2 hours. This is Excellent!
Date published: 2021-04-19
Rated 3 out of 5 by from NO REAL HELP WHEN RETURNS ARE REJECTED Problems with duplicate 1099-R entries. These were imported so it is difficult do know what is wrong. Finally deleted all the Vanguard entries and entered by hand.
Date published: 2021-04-19
Rated 4 out of 5 by from Worked well - a little glitch Worked well. thank you. I appreciate the help to file
Date published: 2021-04-19
All TurboTax® Offerings Reviews - Page 2550
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Rated 1 out of 5 by from Hidden Fees and Lack of Customer Service Turbo Tax claims to be affordable, but has hidden fees all over the place. First, they automatically start you on the deluxe pack - you have to search for the "free" option. Then, by the time you realize what's happened, it's too late to go back and fix it. Lastly, they charge up to $40 to take your payment out of your tax return. And it's not guaranteed. I still haven't gotten my tax return from 2019, and all they have said, even though I purchased the deluxe package, was "it's out of our control." Thanks, Turbotax, for the "highest return" I've ever gotten. The only thing I'd give you 5 stars on is the worst tax years and services I've ever gotten.
Date published: 2021-04-19
Rated 5 out of 5 by from Easy to Use Turbo Tax makes it easy to complete your taxes by simply answering questions and then allowing Turbo Tax to do all of the calculations.
Date published: 2021-04-19
Rated 5 out of 5 by from I enjoyed how easy it was! It was very quick and user friendly. I was nervous at first.
Date published: 2021-04-19
Rated 4 out of 5 by from Love turbotax Had some trouble signing back in. But did figure out eventually. Was good after that.
Date published: 2021-04-19
Rated 5 out of 5 by from Did the job, no muss, no fuss Wanted to ask question, but was not able to contact expert.
Date published: 2021-04-19
Rated 4 out of 5 by from Turbo Tax is great We've been preparing our taxes using Turbo Tax for many years with virtually no problems. I do find the Help section extremely frustrating and UNhelpful. Otherwise it's perfect for our tax needs and will continue to use it.
Date published: 2021-04-19
Rated 5 out of 5 by from Turbo tax is great Very helpful and easy to use, would use it again and recommend it to a friend
Date published: 2021-04-19
Rated 5 out of 5 by from Best Way to File I like TurboTax a lot. It is quick and easy, I put in all the numbers and the work is done for me. I completed Federal and State in less than 2 hours. This is Excellent!
Date published: 2021-04-19
Rated 3 out of 5 by from NO REAL HELP WHEN RETURNS ARE REJECTED Problems with duplicate 1099-R entries. These were imported so it is difficult do know what is wrong. Finally deleted all the Vanguard entries and entered by hand.
Date published: 2021-04-19
Rated 4 out of 5 by from Worked well - a little glitch Worked well. thank you. I appreciate the help to file
Date published: 2021-04-19
All TurboTax® Offerings Reviews - Page 2550