TURBOTAX CUSTOMER REVIEWS

TurboTax Deluxe Reviews

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Rated 3 out of 5 by from Turbotax is just ok It was simple. I think you complicate it more each year. It is also too expensive.
Date published: 2023-04-15
Rated 4 out of 5 by from TurboTax is pretty easy to use For the most part, I like TurboTax. I wish they wouldn't try to "upsell" so much.
Date published: 2023-04-15
Rated 3 out of 5 by from Pretty Easy but Pricey The program is fairly simple. There are a few areas that were a little difficult to navigate, like the schedule c. It is also more money than any of the other sites.
Date published: 2023-04-15
Rated 5 out of 5 by from Awesome Software ... Phenomenal Technical Support I have been a multi-decade user/fan of TurboTax (TT). Not only does it get the job done, but it's an excellent tutorial tool. The IRC is not a static thing, so there's always something new to learn. This year I ran into my first-ever problem while using the software. According I contacted Customer Support ( Intuit TurboTax Case #1519360866 has been Resolved !) My problem, it turns out, was not at all with TurboTax, but rather my inept download of the DYI software. I had the good fortune to have been put in touch with Tina. Tina G, was simply amazing. Not only did the problem(s) get resolved, I now know how to avoid recurrences in the future. Tina has the patience of Job and the intellect of Einstein. If I were still running an internet-based start-up, I'd find a way to hire her. Tina G is the best Custom Support rep that I've ever come across. And, that she does this so well in a difficult technical environment make her all the more remarkable. Kudos to Tina! TT has your back!
Date published: 2023-04-15
Rated 3 out of 5 by from Glitches and poor navigation This is not an easy program to use, in part because the tax laws are so complicated. TurboTax should provide a better explanation of various provisions of the tax law. Navigation is very difficult once you are in the Easy section, because you cannot get out of a long series of questions that you have already answered. There's no obvious way to skip those questions to get right to the section where you enter expenses for a rental house, for example. When you go back to change an answer you have to go through all the preliminary questions again. Ugh! Also, on my state tax filing, it would not accept the e-filing until I put my first name in the information sheet (which is not filed). It would not accept my first name. I finally went through and answered other questions on the state forms and it ultimately accepted the return with the same first name I had used before.
Date published: 2023-04-15
Rated 3 out of 5 by from TurboTax did not seem to dig deep TurboTax did not seem to dig deep looking for deductions. I had to manually go into several areas. The e-filing fee ($25) for states was excessive. Free state return with deluxe version should be free.
Date published: 2023-04-15
Rated 4 out of 5 by from Exremely useful, but could have better UI Covering everything that almost anyone could ever need is great. The only issues that I have are with the UI; it could be friendlier. A simple spreadsheet for entering charitable contributions would be easier and faster than the one at a time (with numerous other questions) method. When working through either the income or the deductions the "show next section" button is at the bottom of the page. Since the sections that have been completed are always shown first, duplicating the button at the top would allow the user to request the next section without scrolling.
Date published: 2023-04-15
Rated 5 out of 5 by from TurboTax is great. Everything was easy and the customer services agent was very friendly.
Date published: 2023-04-15
Rated 3 out of 5 by from I did get great customer service, however. The software didn't import my documents properly making me have to start from the beginning and do everything manualy
Date published: 2023-04-15
Rated 1 out of 5 by from $$ Easy to use but pricey fees pop up at the end. It's cheaper to have your taxes professionally prepared.
Date published: 2023-04-15
All TurboTax® Offerings Reviews - Page 2543
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 3 out of 5 by from Turbotax is just ok It was simple. I think you complicate it more each year. It is also too expensive.
Date published: 2023-04-15
Rated 4 out of 5 by from TurboTax is pretty easy to use For the most part, I like TurboTax. I wish they wouldn't try to "upsell" so much.
Date published: 2023-04-15
Rated 3 out of 5 by from Pretty Easy but Pricey The program is fairly simple. There are a few areas that were a little difficult to navigate, like the schedule c. It is also more money than any of the other sites.
Date published: 2023-04-15
Rated 5 out of 5 by from Awesome Software ... Phenomenal Technical Support I have been a multi-decade user/fan of TurboTax (TT). Not only does it get the job done, but it's an excellent tutorial tool. The IRC is not a static thing, so there's always something new to learn. This year I ran into my first-ever problem while using the software. According I contacted Customer Support ( Intuit TurboTax Case #1519360866 has been Resolved !) My problem, it turns out, was not at all with TurboTax, but rather my inept download of the DYI software. I had the good fortune to have been put in touch with Tina. Tina G, was simply amazing. Not only did the problem(s) get resolved, I now know how to avoid recurrences in the future. Tina has the patience of Job and the intellect of Einstein. If I were still running an internet-based start-up, I'd find a way to hire her. Tina G is the best Custom Support rep that I've ever come across. And, that she does this so well in a difficult technical environment make her all the more remarkable. Kudos to Tina! TT has your back!
Date published: 2023-04-15
Rated 3 out of 5 by from Glitches and poor navigation This is not an easy program to use, in part because the tax laws are so complicated. TurboTax should provide a better explanation of various provisions of the tax law. Navigation is very difficult once you are in the Easy section, because you cannot get out of a long series of questions that you have already answered. There's no obvious way to skip those questions to get right to the section where you enter expenses for a rental house, for example. When you go back to change an answer you have to go through all the preliminary questions again. Ugh! Also, on my state tax filing, it would not accept the e-filing until I put my first name in the information sheet (which is not filed). It would not accept my first name. I finally went through and answered other questions on the state forms and it ultimately accepted the return with the same first name I had used before.
Date published: 2023-04-15
Rated 3 out of 5 by from TurboTax did not seem to dig deep TurboTax did not seem to dig deep looking for deductions. I had to manually go into several areas. The e-filing fee ($25) for states was excessive. Free state return with deluxe version should be free.
Date published: 2023-04-15
Rated 4 out of 5 by from Exremely useful, but could have better UI Covering everything that almost anyone could ever need is great. The only issues that I have are with the UI; it could be friendlier. A simple spreadsheet for entering charitable contributions would be easier and faster than the one at a time (with numerous other questions) method. When working through either the income or the deductions the "show next section" button is at the bottom of the page. Since the sections that have been completed are always shown first, duplicating the button at the top would allow the user to request the next section without scrolling.
Date published: 2023-04-15
Rated 5 out of 5 by from TurboTax is great. Everything was easy and the customer services agent was very friendly.
Date published: 2023-04-15
Rated 3 out of 5 by from I did get great customer service, however. The software didn't import my documents properly making me have to start from the beginning and do everything manualy
Date published: 2023-04-15
Rated 1 out of 5 by from $$ Easy to use but pricey fees pop up at the end. It's cheaper to have your taxes professionally prepared.
Date published: 2023-04-15
All TurboTax® Offerings Reviews - Page 2543