TURBOTAX CUSTOMER REVIEWS

TurboTax Deluxe Reviews

TurboTax Deluxe searches over 350 tax deductions and credits to find every tax break you qualify for, so you get your maximum refund, guaranteed.

(4.5/5 | 63465 reviews)
Star ratings are from 2022
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Rated 3 out of 5 by from Long time user, normally it is excellent I have used turbo tax for over 25 years. Last year there were a few issues, but nothing major. 2021 returns were full of serious errors that had to be corrected, recorrected, and recorrected. Once corrected you had to start completely over again and re-enter information as it never seems to remember what you enter. The re-enter issue had been ongoing for a number of years. To be honest, not much has changed in the entering of information in 25 years. Its past time for an update. If I didn't have years and years of info in turbo tax, I might try something different.
Date published: 2022-04-11
Rated 5 out of 5 by from The tax assistance is worth a million! I was stuck on a section of my tax return I did not understand or was able to work out. I contacted a Turbo Tax agent in Florida and she helped me through the issue. I could not have do it without Renisa! THANK YOU!
Date published: 2022-04-11
Rated 3 out of 5 by from Maybe not worth it. Husband had out of state income. Otherwise simple return that I should have processed on my own
Date published: 2022-04-11
Rated 5 out of 5 by from Turbo Tax Deluxe Very easy to use. Answers to all of my questions were available.
Date published: 2022-04-11
Rated 5 out of 5 by from TurboTax is EASY to Use! Great interface with the software and takes you step by step through all income and deductions. Full confidence in what they provide! Been with them for 7 years and no issues.
Date published: 2022-04-11
Rated 3 out of 5 by from meh don't understand why i can't pay from my refund if it is higher than the fees.
Date published: 2022-04-11
Rated 5 out of 5 by from Filing taxes has never been easier I loved having access to tax experts real time. The process of filing my taxes was done in a day with expert reviews in the fastest and simplest way possible
Date published: 2022-04-11
Rated 3 out of 5 by from Creature of Habit I use TurboTax because I have always used TurboTax and I don't feel like learning something new. Despite the name of the parent company, using TT to figure out the tax implications of my first Roth IRA withdrawal was not particularly intuitive. The most painful element by far, however, was trying to figure out how to correctly capture what I paid for my two children to go to college this year and the tax implications of distributions from their 529 accounts. My situation was not that unusual -- between the three of us, we had three 1099-Qs and two 1098-Ts -- but this was apparently too much for TT, so I ended up largely winging it, using common sense where TT was silent. Specifically, TT fell short in helping me determine what portion of the 529 distributions should be counted as income and whose income it should be counted as, even after I upgraded to Premiere. It's like the tax implications of having children in college was just an afterthought for the software developers.
Date published: 2022-04-11
Rated 1 out of 5 by from Always have to pay extra I always have to pay extra. It's incredibly frustrating. The IRS has other tools you can use. Learn from my mistakes.
Date published: 2022-04-11
Rated 5 out of 5 by from TurboTax is the BEST for Simple Returns!!! I've used TurboTax for multiple years and the software/Web site is up-to-date every year with all the latest tax information (e.g. COVID-19 related items, etc.). The interface is user-friendly and there are always "information windows" to explain terms that may be new to you. TurboTax is such a great resource.
Date published: 2022-04-11
All TurboTax® Offerings Reviews - Page 2533
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 3 out of 5 by from Long time user, normally it is excellent I have used turbo tax for over 25 years. Last year there were a few issues, but nothing major. 2021 returns were full of serious errors that had to be corrected, recorrected, and recorrected. Once corrected you had to start completely over again and re-enter information as it never seems to remember what you enter. The re-enter issue had been ongoing for a number of years. To be honest, not much has changed in the entering of information in 25 years. Its past time for an update. If I didn't have years and years of info in turbo tax, I might try something different.
Date published: 2022-04-11
Rated 5 out of 5 by from The tax assistance is worth a million! I was stuck on a section of my tax return I did not understand or was able to work out. I contacted a Turbo Tax agent in Florida and she helped me through the issue. I could not have do it without Renisa! THANK YOU!
Date published: 2022-04-11
Rated 3 out of 5 by from Maybe not worth it. Husband had out of state income. Otherwise simple return that I should have processed on my own
Date published: 2022-04-11
Rated 5 out of 5 by from Turbo Tax Deluxe Very easy to use. Answers to all of my questions were available.
Date published: 2022-04-11
Rated 5 out of 5 by from TurboTax is EASY to Use! Great interface with the software and takes you step by step through all income and deductions. Full confidence in what they provide! Been with them for 7 years and no issues.
Date published: 2022-04-11
Rated 3 out of 5 by from meh don't understand why i can't pay from my refund if it is higher than the fees.
Date published: 2022-04-11
Rated 5 out of 5 by from Filing taxes has never been easier I loved having access to tax experts real time. The process of filing my taxes was done in a day with expert reviews in the fastest and simplest way possible
Date published: 2022-04-11
Rated 3 out of 5 by from Creature of Habit I use TurboTax because I have always used TurboTax and I don't feel like learning something new. Despite the name of the parent company, using TT to figure out the tax implications of my first Roth IRA withdrawal was not particularly intuitive. The most painful element by far, however, was trying to figure out how to correctly capture what I paid for my two children to go to college this year and the tax implications of distributions from their 529 accounts. My situation was not that unusual -- between the three of us, we had three 1099-Qs and two 1098-Ts -- but this was apparently too much for TT, so I ended up largely winging it, using common sense where TT was silent. Specifically, TT fell short in helping me determine what portion of the 529 distributions should be counted as income and whose income it should be counted as, even after I upgraded to Premiere. It's like the tax implications of having children in college was just an afterthought for the software developers.
Date published: 2022-04-11
Rated 1 out of 5 by from Always have to pay extra I always have to pay extra. It's incredibly frustrating. The IRS has other tools you can use. Learn from my mistakes.
Date published: 2022-04-11
Rated 5 out of 5 by from TurboTax is the BEST for Simple Returns!!! I've used TurboTax for multiple years and the software/Web site is up-to-date every year with all the latest tax information (e.g. COVID-19 related items, etc.). The interface is user-friendly and there are always "information windows" to explain terms that may be new to you. TurboTax is such a great resource.
Date published: 2022-04-11
All TurboTax® Offerings Reviews - Page 2533