TURBOTAX CUSTOMER REVIEWS

TurboTax Deluxe Reviews

TurboTax Deluxe searches over 350 tax deductions and credits to find every tax break you qualify for, so you get your maximum refund, guaranteed.

(4.5/5 | 63465 reviews)
Star ratings are from 2022
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Rated 5 out of 5 by from taxes made easy like the step by step going through each topic making me familiar with all topics. More of an awareness of various topics.
Date published: 2022-04-11
Rated 4 out of 5 by from Helpful but not what I expected Needed help with multi-state income and investments, and while this was very helpful, it was very expensive when complete (~$450 w tax) and not quite what I expected. I figured the CPA assigned to my case would be the one to provide yearlong tax advice (not the case) and I figured that the CPA would be able to provide some estimates for things that she was unable to do because of software limitations which was frustrating (not her fault). It was good in a pinch but I probably won't use the premier service again if I can avoid it.
Date published: 2022-04-11
Rated 5 out of 5 by from amazing customer service support they will get on the phone with you and walk you through everything without a problem
Date published: 2022-04-11
Rated 5 out of 5 by from It was pretty simple Still confused how my refund was substantially lower than it ever has been
Date published: 2022-04-11
Rated 5 out of 5 by from TurboTax ROCKS quick easy and painless which you never hear or think when doing taxes!
Date published: 2022-04-11
Rated 2 out of 5 by from Always adding extra fees Software seems ok, but they are always trying to trick you into add ons and more fees. I will look for another method next year.
Date published: 2022-04-11
Rated 4 out of 5 by from TURBOTAX WAS SLOPPY THIS YEAR TurboTax was even more difficult to use than usual this year. I did three returns on this year's TurboTax. The first one went extremely smoothly - until we tried to print the state return. It would not allow us to print as a PDF. It took lots of machinations to figure out a way to save as a PDF to be emailed to my daughter. In the third return, I entered an incorrect date as the date I would electronically sign and send. It recognized it as an incorrect date (I used the tax year instead of the current year) but it would not allow me to change it. I tried going back to a different iteration of the return (not saving the one with the date) but it must have auto saved it. I tried deleting the form so I could restart it. It said it was deleted but then there it was. More than a half hour on the phone with a TurboTax tech and there was no answer (although the tech was very pleasant and was trying his best). I did find the answer myself later. But I have used TT for more than a dozen years and have entered lots of corrections. I never had to do anything but click on the box and make the change. BTW, I had to be on the box in error, go to edit, and then "override" was enabled. That allowed me to fix the date. Would love to be able to tell the tech that. In the past I have been both a computer programmer and a tax preparer. I understand the updating this incredibly complex program each year is a daunting task. But let's try to keep the fixes consistent! And man, it would be lovely to be able to sort my charitable contributions and my dividends into alphabetical order by organization/company!!!
Date published: 2022-04-11
Rated 5 out of 5 by from Very helpful I have learned to trust the calculations the software does behind the scene, but sometimes I have questions or make mistakes that need to be examined. I talked with two Turbo Tax employees who were unfailingly polite and patient. We walked together through the parts of the return that were confusing me, and I am satisfied that all is well. Thank you so much to both! I have had similar experiences in past years when I had questions; they were always courteously and competently dealt with by Turbo Tax folks. That's one reason I use Turbo Tax every year.
Date published: 2022-04-11
Rated 4 out of 5 by from Turbo Tax is Okay Kept getting errors in the smart check and it didn't say where to go to add that information in the section. I would rather go back to the section than update it in the form shown in smart check.
Date published: 2022-04-11
Rated 4 out of 5 by from Pretty Smooth I liked how you could see pop ups throughout explaining a little bit more about each question.
Date published: 2022-04-11
All TurboTax® Offerings Reviews - Page 2497
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 5 out of 5 by from taxes made easy like the step by step going through each topic making me familiar with all topics. More of an awareness of various topics.
Date published: 2022-04-11
Rated 4 out of 5 by from Helpful but not what I expected Needed help with multi-state income and investments, and while this was very helpful, it was very expensive when complete (~$450 w tax) and not quite what I expected. I figured the CPA assigned to my case would be the one to provide yearlong tax advice (not the case) and I figured that the CPA would be able to provide some estimates for things that she was unable to do because of software limitations which was frustrating (not her fault). It was good in a pinch but I probably won't use the premier service again if I can avoid it.
Date published: 2022-04-11
Rated 5 out of 5 by from amazing customer service support they will get on the phone with you and walk you through everything without a problem
Date published: 2022-04-11
Rated 5 out of 5 by from It was pretty simple Still confused how my refund was substantially lower than it ever has been
Date published: 2022-04-11
Rated 5 out of 5 by from TurboTax ROCKS quick easy and painless which you never hear or think when doing taxes!
Date published: 2022-04-11
Rated 2 out of 5 by from Always adding extra fees Software seems ok, but they are always trying to trick you into add ons and more fees. I will look for another method next year.
Date published: 2022-04-11
Rated 4 out of 5 by from TURBOTAX WAS SLOPPY THIS YEAR TurboTax was even more difficult to use than usual this year. I did three returns on this year's TurboTax. The first one went extremely smoothly - until we tried to print the state return. It would not allow us to print as a PDF. It took lots of machinations to figure out a way to save as a PDF to be emailed to my daughter. In the third return, I entered an incorrect date as the date I would electronically sign and send. It recognized it as an incorrect date (I used the tax year instead of the current year) but it would not allow me to change it. I tried going back to a different iteration of the return (not saving the one with the date) but it must have auto saved it. I tried deleting the form so I could restart it. It said it was deleted but then there it was. More than a half hour on the phone with a TurboTax tech and there was no answer (although the tech was very pleasant and was trying his best). I did find the answer myself later. But I have used TT for more than a dozen years and have entered lots of corrections. I never had to do anything but click on the box and make the change. BTW, I had to be on the box in error, go to edit, and then "override" was enabled. That allowed me to fix the date. Would love to be able to tell the tech that. In the past I have been both a computer programmer and a tax preparer. I understand the updating this incredibly complex program each year is a daunting task. But let's try to keep the fixes consistent! And man, it would be lovely to be able to sort my charitable contributions and my dividends into alphabetical order by organization/company!!!
Date published: 2022-04-11
Rated 5 out of 5 by from Very helpful I have learned to trust the calculations the software does behind the scene, but sometimes I have questions or make mistakes that need to be examined. I talked with two Turbo Tax employees who were unfailingly polite and patient. We walked together through the parts of the return that were confusing me, and I am satisfied that all is well. Thank you so much to both! I have had similar experiences in past years when I had questions; they were always courteously and competently dealt with by Turbo Tax folks. That's one reason I use Turbo Tax every year.
Date published: 2022-04-11
Rated 4 out of 5 by from Turbo Tax is Okay Kept getting errors in the smart check and it didn't say where to go to add that information in the section. I would rather go back to the section than update it in the form shown in smart check.
Date published: 2022-04-11
Rated 4 out of 5 by from Pretty Smooth I liked how you could see pop ups throughout explaining a little bit more about each question.
Date published: 2022-04-11
All TurboTax® Offerings Reviews - Page 2497