TURBOTAX CUSTOMER REVIEWS

TurboTax Deluxe Reviews

Our most popular product, TurboTax Deluxe searches over 350 tax deductions and credits to find every tax break you qualify for, so you get your maximum refund, guaranteed.

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Own a business
Student
Rated 2 out of 5 by from They forgot about me I usually file early, but this year decided to go full service since I had some extra complications. I was told to wait for my tax expert to contact me, and never got a call. After a month I tried to downgrade but all the options were missing. I called tech support and was told there was nothing they could do, I should create a new account. I called back because I knew that couldn't be right, and on my third call (first during regular hours) I got a tech that worked with me over an hour to resolve the issue and get me unstuck. For my trouble they gave me half off. My second expert was amazing and handled everything quickly and accurately once the documents I had got uploaded clearly. It was a fairly simple process and since I was already at the maximum service level, I was not plagued by offers to upgrade my service at every turn this year. The expert was a little pricey, but worth it this time around, and definitely knew everything to handle my tax situation. In summary: Full service is pricey, but worthwhile if you need it. After hours tech support is terrible, call during business hours for help.
Date published: 2021-04-20
Rated 2 out of 5 by from Having to change screen resolution, annoying!!! Having to keep changing screen resolution each time to get a new state or even just enter the license number is extremely annoying.
Date published: 2021-04-20
Rated 5 out of 5 by from Love Turbo Tax Turbo Tax makes the whole process easy year after year..
Date published: 2021-04-20
Rated 1 out of 5 by from Over Priced Didn't offer any suggestions to reduce taxes like they used to in the past. It is way over priced. I used to be able to get a free state return, but not anymore. It like they charge more and offer less.
Date published: 2021-04-20
Rated 5 out of 5 by from Turbo Tax is always easy and fast to us! I've used Turbo Tax every year since I started filing and I never have any issues. My info is easy enough to enter on my own and saves me so much money in the long run, will always continue to use it!
Date published: 2021-04-20
Rated 5 out of 5 by from ok live chat worked through a difficult problem very helpful
Date published: 2021-04-20
Rated 5 out of 5 by from Chi was the best Tax Rep I have met I used the TurboTax live experts for the first time ever and I did not regret it. Due to some state filling issues I was not able to use this full service, however my rep Chi took the time out of her schedule to call me and walk me through the very confusing process of filing for two states. Without her help I would have had to go to an in-person setting and spent hundreds as I did last year. Very helpful and informative.
Date published: 2021-04-20
Rated 4 out of 5 by from Good product I had an improve experience this year, it was for more easier that my previous returns on turbo tax.
Date published: 2021-04-20
Rated 1 out of 5 by from TurboTax makes taxes harder than it needs to be Please stop lobbying the government to prevent simplified taxes.
Date published: 2021-04-20
Rated 5 out of 5 by from Great product I have used TurboTax for years to do my federal and state tax returns. I have always found it to be very helpful and complete.
Date published: 2021-04-20
All TurboTax® Offerings Reviews - Page 2496
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Rated 2 out of 5 by from They forgot about me I usually file early, but this year decided to go full service since I had some extra complications. I was told to wait for my tax expert to contact me, and never got a call. After a month I tried to downgrade but all the options were missing. I called tech support and was told there was nothing they could do, I should create a new account. I called back because I knew that couldn't be right, and on my third call (first during regular hours) I got a tech that worked with me over an hour to resolve the issue and get me unstuck. For my trouble they gave me half off. My second expert was amazing and handled everything quickly and accurately once the documents I had got uploaded clearly. It was a fairly simple process and since I was already at the maximum service level, I was not plagued by offers to upgrade my service at every turn this year. The expert was a little pricey, but worth it this time around, and definitely knew everything to handle my tax situation. In summary: Full service is pricey, but worthwhile if you need it. After hours tech support is terrible, call during business hours for help.
Date published: 2021-04-20
Rated 2 out of 5 by from Having to change screen resolution, annoying!!! Having to keep changing screen resolution each time to get a new state or even just enter the license number is extremely annoying.
Date published: 2021-04-20
Rated 5 out of 5 by from Love Turbo Tax Turbo Tax makes the whole process easy year after year..
Date published: 2021-04-20
Rated 1 out of 5 by from Over Priced Didn't offer any suggestions to reduce taxes like they used to in the past. It is way over priced. I used to be able to get a free state return, but not anymore. It like they charge more and offer less.
Date published: 2021-04-20
Rated 5 out of 5 by from Turbo Tax is always easy and fast to us! I've used Turbo Tax every year since I started filing and I never have any issues. My info is easy enough to enter on my own and saves me so much money in the long run, will always continue to use it!
Date published: 2021-04-20
Rated 5 out of 5 by from ok live chat worked through a difficult problem very helpful
Date published: 2021-04-20
Rated 5 out of 5 by from Chi was the best Tax Rep I have met I used the TurboTax live experts for the first time ever and I did not regret it. Due to some state filling issues I was not able to use this full service, however my rep Chi took the time out of her schedule to call me and walk me through the very confusing process of filing for two states. Without her help I would have had to go to an in-person setting and spent hundreds as I did last year. Very helpful and informative.
Date published: 2021-04-20
Rated 4 out of 5 by from Good product I had an improve experience this year, it was for more easier that my previous returns on turbo tax.
Date published: 2021-04-20
Rated 1 out of 5 by from TurboTax makes taxes harder than it needs to be Please stop lobbying the government to prevent simplified taxes.
Date published: 2021-04-20
Rated 5 out of 5 by from Great product I have used TurboTax for years to do my federal and state tax returns. I have always found it to be very helpful and complete.
Date published: 2021-04-20
All TurboTax® Offerings Reviews - Page 2496