TURBOTAX CUSTOMER REVIEWS
TurboTax Deluxe Reviews
TurboTax Deluxe searches over 350 tax deductions and credits to find every tax break you qualify for, so you get your maximum refund, guaranteed.
TurboTaxTurboTax Customer Ratings & Reviews
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Rated 1 out of 5 by
JKL 1 from
Worst experience with TurboTax I've ever had
The TurboTax program I used this year (not from the IRS website) was not as easy to use as when it was with the IRS. This one keeps logging me out after a short inactive period, it was not easy to go back to “exactly” where I wanted, it steered me to use “Credit Karma Money” which I have never heard of and wanted me to sign an agreement about releasing my personal information in connection to “Credit Karma Money”. I did not want my information shared with Credit Karma Money so when I declined, I was then provided with the information that I would be charged a 2.49% convenience fee of the total amount I owed by their credit card service provider if I used my credit card! Also, I paid the $29 for the Free File Plus which stated one of the benefits was "One-on-one specialist support . . . if I have questions". I could not find any place in the program to get such help! The only help available that I could find was a TurboTax “Community” page. I finally searched for a phone number online, called TurboTax Customer Support and that was a joke! The woman was very nice but could not help me at all. After over 30 minutes with her, I called back to get a different agent and that wasn’t much better. My question: “why doesn’t the “tax owed” figured by TurboTax on my ‘Taxable Income’ match the IRS tax table?” This should have been easy to answer but took an hour and 19 minutes on 2 phone calls and no one could answer my question! I will definitely be looking for another tax program next year! A very dissatisfied customer!
Date published: 2022-04-07
Rated 5 out of 5 by
evansfamily2002 from
Love TurboTax
I have used TurboTax for years now and they make it so easy!
Date published: 2022-04-07
Rated 5 out of 5 by
wfaulk27 from
Turbo Tax is great
I have used Turbo Tax for several years, this was also a good year, no problems filing my taxes.
Date published: 2022-04-07
Rated 5 out of 5 by
Blackbird33333 from
Turbo Tax is Awesome
Turbo Tax was fast, easy, and did a real good check to make sure I received all the tax credits I was due.
Date published: 2022-04-07
Rated 5 out of 5 by
Desus from
Yay Turbo Tax
They made it supper easy and made it easy to answer all questions necessary to file.
Date published: 2022-04-07
Rated 4 out of 5 by
Jeans1073 from
Awesome
They're quick in getting taxes done. Only problem they take a big chunk of your refund
Date published: 2022-04-07
Rated 5 out of 5 by
chuck762 from
Turbo Tax is awesome
Great, very easy every year. I would recommend this to others.
Date published: 2022-04-07
Rated 5 out of 5 by
Lea Lea 1 from
Easy Breezy
Very easy to understand and fast. They talk you through everything.
Date published: 2022-04-07
Rated 5 out of 5 by
Manne45 from
Turbo tax is awesome
I had a dream experience I had all my questions answered.
Date published: 2022-04-07
Rated 5 out of 5 by
RobW84 from
Saves money and time
Turbotax saved me money and time. I was able to complete my return from home because gas is really expensive.
All TurboTax® Offerings Reviews - Page 2483
Date published: 2022-04-07
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Life Changes
Prior year tax prep
Married life
Own a home
Kids
Own a business
Student
Sort by
Narrow your results
Narrow your results
Select all that apply to find reviewers similar to you.
Life Changes
Prior year tax prep
Married life
Own a home
Kids
Own a business
Student
Filter by product
TurboTax Online
TurboTax Live
TurboTax CD/Download
TurboTax Full Service
Rated 1 out of 5 by
JKL 1 from
Worst experience with TurboTax I've ever had
The TurboTax program I used this year (not from the IRS website) was not as easy to use as when it was with the IRS. This one keeps logging me out after a short inactive period, it was not easy to go back to “exactly” where I wanted, it steered me to use “Credit Karma Money” which I have never heard of and wanted me to sign an agreement about releasing my personal information in connection to “Credit Karma Money”. I did not want my information shared with Credit Karma Money so when I declined, I was then provided with the information that I would be charged a 2.49% convenience fee of the total amount I owed by their credit card service provider if I used my credit card! Also, I paid the $29 for the Free File Plus which stated one of the benefits was "One-on-one specialist support . . . if I have questions". I could not find any place in the program to get such help! The only help available that I could find was a TurboTax “Community” page. I finally searched for a phone number online, called TurboTax Customer Support and that was a joke! The woman was very nice but could not help me at all. After over 30 minutes with her, I called back to get a different agent and that wasn’t much better. My question: “why doesn’t the “tax owed” figured by TurboTax on my ‘Taxable Income’ match the IRS tax table?” This should have been easy to answer but took an hour and 19 minutes on 2 phone calls and no one could answer my question! I will definitely be looking for another tax program next year! A very dissatisfied customer!
Date published: 2022-04-07
Rated 5 out of 5 by
evansfamily2002 from
Love TurboTax
I have used TurboTax for years now and they make it so easy!
Date published: 2022-04-07
Rated 5 out of 5 by
wfaulk27 from
Turbo Tax is great
I have used Turbo Tax for several years, this was also a good year, no problems filing my taxes.
Date published: 2022-04-07
Rated 5 out of 5 by
Blackbird33333 from
Turbo Tax is Awesome
Turbo Tax was fast, easy, and did a real good check to make sure I received all the tax credits I was due.
Date published: 2022-04-07
Rated 5 out of 5 by
Desus from
Yay Turbo Tax
They made it supper easy and made it easy to answer all questions necessary to file.
Date published: 2022-04-07
Rated 4 out of 5 by
Jeans1073 from
Awesome
They're quick in getting taxes done. Only problem they take a big chunk of your refund
Date published: 2022-04-07
Rated 5 out of 5 by
chuck762 from
Turbo Tax is awesome
Great, very easy every year. I would recommend this to others.
Date published: 2022-04-07
Rated 5 out of 5 by
Lea Lea 1 from
Easy Breezy
Very easy to understand and fast. They talk you through everything.
Date published: 2022-04-07
Rated 5 out of 5 by
Manne45 from
Turbo tax is awesome
I had a dream experience I had all my questions answered.
Date published: 2022-04-07
Rated 5 out of 5 by
RobW84 from
Saves money and time
Turbotax saved me money and time. I was able to complete my return from home because gas is really expensive.
All TurboTax® Offerings Reviews - Page 2483
Date published: 2022-04-07