TURBOTAX CUSTOMER REVIEWS

TurboTax Deluxe Reviews

Our most popular product, TurboTax Deluxe searches over 350 tax deductions and credits to find every tax break you qualify for, so you get your maximum refund, guaranteed.

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Own a business
Student
Rated 4 out of 5 by from Turbo tax is very good but not awesome It cost me more money than I would normally have spent and loads more time as I needed a professional to get me out of a quandary - unable to move forward past a problem with software and K-1 filing that kept me on the phone for two days , many hours that was finally resolved by a CPA expert from Turbo Tax who worked through a difficulty that an expert on the day before was unable to solve after hour plus on the phone. . Basically I was forced by the programs failure to adequately explain and show me where the problem was and how I could resolve it to finsih my return, so I had to pay for live support and premium support.
Date published: 2021-06-09
Rated 4 out of 5 by from I learned something new and enjoyed turbo tax First time user however had a good experience using turbo tax filling program looking forward to next year's income tax return
Date published: 2021-06-08
Rated 4 out of 5 by from Proceeds Well Through Forms and Data More helpful for me would be to follow form 1120 line items more closely. I already have this on a spreadsheet that follows the 1120 lines, yet I have particular calculations to answer the Turbo Tax questions.
Date published: 2021-06-08
Rated 5 out of 5 by from Turbo Tax was great . I was helped greatly by Turbo Tax through a very difficult time as my wife passed a e week before Thanksgiving and she had all info stored electronically, I didn't have any of the passwords.
Date published: 2021-06-08
Rated 2 out of 5 by from amending taxes sucked trying to get my amendment done was next to impossible. lots of googling and trail and error. i feel like i should have gone to a actual person
Date published: 2021-06-08
Rated 5 out of 5 by from Very helpful The live rep was very helpful and I received a refund from the help of the attendant
Date published: 2021-06-08
Rated 5 out of 5 by from great great experiences ---------------------------------------------------------------------------------------------
Date published: 2021-06-08
Rated 5 out of 5 by from Turbo Tax came through when no one else could. My Tax Pro was great and worked through the time differences to ensure my taxes were completed.
Date published: 2021-06-08
Rated 4 out of 5 by from Thank you. My expert Michael is excellent. I feel like an the service itself was not prepared for what should have been easy to prepare for (last minute deadline service) and instead paused all services...when it's the one service you provide. do better. it's a stat for goodness sake y'all should have been ready. 2. tech won't allow me to truly review taxes prior to paying/checking out so I have no idea of details just an overview. I get it - it's so nobody steal their taxes so I understand. I almost have to buy protection because I have no idea what I just signed off on. But again, my Expert was excellent in talking me through hiccups and answer tax concern questions. 3. please save this feedback form until after I have actually filed! I'm writing a review for something that hasn't actually happened....and now I need a nickname to post. I'm too tired to think!
Date published: 2021-06-08
Rated 4 out of 5 by from Turbo Tax is a very good! First time user. It was a bit difficult in the beginning and then it was pretty intuitive.
Date published: 2021-06-08
All TurboTax® Offerings Reviews - Page 249
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Rated 4 out of 5 by from Turbo tax is very good but not awesome It cost me more money than I would normally have spent and loads more time as I needed a professional to get me out of a quandary - unable to move forward past a problem with software and K-1 filing that kept me on the phone for two days , many hours that was finally resolved by a CPA expert from Turbo Tax who worked through a difficulty that an expert on the day before was unable to solve after hour plus on the phone. . Basically I was forced by the programs failure to adequately explain and show me where the problem was and how I could resolve it to finsih my return, so I had to pay for live support and premium support.
Date published: 2021-06-09
Rated 4 out of 5 by from I learned something new and enjoyed turbo tax First time user however had a good experience using turbo tax filling program looking forward to next year's income tax return
Date published: 2021-06-08
Rated 4 out of 5 by from Proceeds Well Through Forms and Data More helpful for me would be to follow form 1120 line items more closely. I already have this on a spreadsheet that follows the 1120 lines, yet I have particular calculations to answer the Turbo Tax questions.
Date published: 2021-06-08
Rated 5 out of 5 by from Turbo Tax was great . I was helped greatly by Turbo Tax through a very difficult time as my wife passed a e week before Thanksgiving and she had all info stored electronically, I didn't have any of the passwords.
Date published: 2021-06-08
Rated 2 out of 5 by from amending taxes sucked trying to get my amendment done was next to impossible. lots of googling and trail and error. i feel like i should have gone to a actual person
Date published: 2021-06-08
Rated 5 out of 5 by from Very helpful The live rep was very helpful and I received a refund from the help of the attendant
Date published: 2021-06-08
Rated 5 out of 5 by from great great experiences ---------------------------------------------------------------------------------------------
Date published: 2021-06-08
Rated 5 out of 5 by from Turbo Tax came through when no one else could. My Tax Pro was great and worked through the time differences to ensure my taxes were completed.
Date published: 2021-06-08
Rated 4 out of 5 by from Thank you. My expert Michael is excellent. I feel like an the service itself was not prepared for what should have been easy to prepare for (last minute deadline service) and instead paused all services...when it's the one service you provide. do better. it's a stat for goodness sake y'all should have been ready. 2. tech won't allow me to truly review taxes prior to paying/checking out so I have no idea of details just an overview. I get it - it's so nobody steal their taxes so I understand. I almost have to buy protection because I have no idea what I just signed off on. But again, my Expert was excellent in talking me through hiccups and answer tax concern questions. 3. please save this feedback form until after I have actually filed! I'm writing a review for something that hasn't actually happened....and now I need a nickname to post. I'm too tired to think!
Date published: 2021-06-08
Rated 4 out of 5 by from Turbo Tax is a very good! First time user. It was a bit difficult in the beginning and then it was pretty intuitive.
Date published: 2021-06-08
All TurboTax® Offerings Reviews - Page 249