TURBOTAX CUSTOMER REVIEWS

TurboTax Deluxe Reviews

Our most popular product, TurboTax Deluxe searches over 350 tax deductions and credits to find every tax break you qualify for, so you get your maximum refund, guaranteed.

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Own a business
Student
Rated 1 out of 5 by from Tried to charge me an extra $40 a $40 fee for taking the cost of turbo tax deluxe out of my return was ridiculous. I didn't want Turbo deluxe but if I hadn't gone through the procedure only to be FORCED to upgrade to deluxe but of one specific (common) tax credit. I will never use this service again.
Date published: 2021-04-21
Rated 5 out of 5 by from Professional and accurate Having worked as an H&R Block tax preparer, I can confidently state that Turbotax is as accurate and as easy to use as the HRB software.
Date published: 2021-04-21
Rated 4 out of 5 by from easy to use product easy to follow and complete guidance for questions
Date published: 2021-04-21
Rated 5 out of 5 by from Good Good an thank you for this information about this .
Date published: 2021-04-21
Rated 5 out of 5 by from Fast, easy, and accurate. The guide aided me in questions related to my filing. For those questions that were unanswered, the live tax expert answered my questions and checked my "paperwork".
Date published: 2021-04-21
Rated 3 out of 5 by from WAS DISAPPOINTED WITH SUPPORT I have been using Home and Business for years and have been happy with that program. This year I also needed the "Business" program. I was transferred numerous times and hung up on at least 5-7 times during the course of completing the form. One turbo tax employeee actually told me there was a different number to get assistance for this form. When I called it, it was the IRS. Simple form took 9-10hours to complete ,mostly waiting on phone and recalling. When asked to speak to a supervisor the standard response was it would take 24 to 48 hours. Cannot even begin to count how many actual times I was hung up on and transferred.There were a few people who were helpful. Carlos was one and an upper level supervisor named Patrick who was extremely helpful.
Date published: 2021-04-21
Rated 5 out of 5 by from TurboTax made everything easy! TurboTax did an amazing job of clearly outlining all the necessary information, and providing extra information on topics and subjects that might not read super clearly.
Date published: 2021-04-21
Rated 5 out of 5 by from Great company! Excellent help from a Turbo tax associate. Corrected problem I was having with final filing.
Date published: 2021-04-21
Rated 1 out of 5 by from Undisclosed Fees until Hours Wasted I was displeased to find out that an HSA account I didn't even use meant I was charged an additional $60 to 'upgrade to deluxe' file. I was then further displeased later when I found out that it costs an extra $50 to file a state return after you've been forced to upgrade to deluxe for the federal return. I was then even more displeased to only at the very end find that it costs an additional $40 to take these outrageous fees out of my return this year, when they were more than happy to take it out for free last year. Total: $150 not including sales tax. I've used Turbo Tax since 2017 and every year they add another surprise fee and raise the costs of previous fees. This is the last year I'll be using them, I'm not paying the $200 it will inevitably cost next year.
Date published: 2021-04-21
Rated 3 out of 5 by from Sooo slow The software is easy to use - once it finally opens!!
Date published: 2021-04-21
All TurboTax® Offerings Reviews - Page 2480
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Rated 1 out of 5 by from Tried to charge me an extra $40 a $40 fee for taking the cost of turbo tax deluxe out of my return was ridiculous. I didn't want Turbo deluxe but if I hadn't gone through the procedure only to be FORCED to upgrade to deluxe but of one specific (common) tax credit. I will never use this service again.
Date published: 2021-04-21
Rated 5 out of 5 by from Professional and accurate Having worked as an H&R Block tax preparer, I can confidently state that Turbotax is as accurate and as easy to use as the HRB software.
Date published: 2021-04-21
Rated 4 out of 5 by from easy to use product easy to follow and complete guidance for questions
Date published: 2021-04-21
Rated 5 out of 5 by from Good Good an thank you for this information about this .
Date published: 2021-04-21
Rated 5 out of 5 by from Fast, easy, and accurate. The guide aided me in questions related to my filing. For those questions that were unanswered, the live tax expert answered my questions and checked my "paperwork".
Date published: 2021-04-21
Rated 3 out of 5 by from WAS DISAPPOINTED WITH SUPPORT I have been using Home and Business for years and have been happy with that program. This year I also needed the "Business" program. I was transferred numerous times and hung up on at least 5-7 times during the course of completing the form. One turbo tax employeee actually told me there was a different number to get assistance for this form. When I called it, it was the IRS. Simple form took 9-10hours to complete ,mostly waiting on phone and recalling. When asked to speak to a supervisor the standard response was it would take 24 to 48 hours. Cannot even begin to count how many actual times I was hung up on and transferred.There were a few people who were helpful. Carlos was one and an upper level supervisor named Patrick who was extremely helpful.
Date published: 2021-04-21
Rated 5 out of 5 by from TurboTax made everything easy! TurboTax did an amazing job of clearly outlining all the necessary information, and providing extra information on topics and subjects that might not read super clearly.
Date published: 2021-04-21
Rated 5 out of 5 by from Great company! Excellent help from a Turbo tax associate. Corrected problem I was having with final filing.
Date published: 2021-04-21
Rated 1 out of 5 by from Undisclosed Fees until Hours Wasted I was displeased to find out that an HSA account I didn't even use meant I was charged an additional $60 to 'upgrade to deluxe' file. I was then further displeased later when I found out that it costs an extra $50 to file a state return after you've been forced to upgrade to deluxe for the federal return. I was then even more displeased to only at the very end find that it costs an additional $40 to take these outrageous fees out of my return this year, when they were more than happy to take it out for free last year. Total: $150 not including sales tax. I've used Turbo Tax since 2017 and every year they add another surprise fee and raise the costs of previous fees. This is the last year I'll be using them, I'm not paying the $200 it will inevitably cost next year.
Date published: 2021-04-21
Rated 3 out of 5 by from Sooo slow The software is easy to use - once it finally opens!!
Date published: 2021-04-21
All TurboTax® Offerings Reviews - Page 2480