TURBOTAX CUSTOMER REVIEWS

TurboTax Deluxe Reviews

Our most popular product, TurboTax Deluxe searches over 350 tax deductions and credits to find every tax break you qualify for, so you get your maximum refund, guaranteed.

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Own a business
Student
Rated 5 out of 5 by from Super Easy-Trustworthy-Fast So easy to do yourself. Walks you thru every step.
Date published: 2021-04-25
Rated 5 out of 5 by from Everyone I used Live Chat with was so helpful I had many questions as a first time TurboTax user, and I made use of the Live Chat feature several times. Each time was very helpful and the people were kind and helpful.
Date published: 2021-04-25
Rated 4 out of 5 by from TurboTax is a lifesaver, but still has rough edges Our taxes are complicated enough that doing them without turbotax would be near impossible. I've been using it for years. I have a pretty new very capable laptop running Windows 10. This year, as I've experienced in the past, turbotax remains pretty slow (loading, updating, etc). Looks like its still a 32 bit application. Between federal and state taxes I typically run into one or more small bugs, like times the program repeats a segment of a directed walkthrough repeatedly, or does something odd with my HSA or college tax breaks. I work through these things in forms mode. I'll remain a customer, but wish for some improvements!
Date published: 2021-04-25
Rated 5 out of 5 by from very easy experience A very easy experience, anyone can do it, just follow the instructions, i recommend it to any one.
Date published: 2021-04-25
Rated 4 out of 5 by from TT Review Easy to use "Easy Step" Liked E-file $ thru T. Rowe Price was great
Date published: 2021-04-25
Rated 5 out of 5 by from The absolute best! Makes it easy and expedient. I have been a loyal user for over 10 years, never a problem
Date published: 2021-04-25
Rated 4 out of 5 by from Good Product for Price Except for the constant attempts to upsell, this is a relatively easy to use product that works better than the IRS Free Forms File.
Date published: 2021-04-25
Rated 5 out of 5 by from Fantastic Very easy to file my taxes especially since I had no prior knowledge.
Date published: 2021-04-25
Rated 4 out of 5 by from Generally well done. Some problems Data import and posting to appropriate forms seems to work well. First problem is that the import worksheet do not show a date from the data when it was prepared. Needed if an institution sends a corrected report/data sheets. Do not have box 13 on the 1099-R TT form. Our return was rejected three or four times because TT thought there were duplicate 1099s. We had two identical 1009s from an institution except for an account number in Box 13. Shows on the imported form but has no place on the TT form. Finally had to mail the return. This leads to the next problem which is a lack of human help for the duplicate 1099 problem. All I could find was a promotion to buy their "Expert" services. No email, no chat, no phone number. NOTHING!! First time in many years of using TT that I needed some help and it sure seems like my problem was caused by TT which it turns out doen't communicate with customers. Oh well, one more year to deal with TT.
Date published: 2021-04-25
Rated 4 out of 5 by from Good Job A couple of hiccups. But on balance, easy to work with.
Date published: 2021-04-25
All TurboTax® Offerings Reviews - Page 2465
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Rated 5 out of 5 by from Super Easy-Trustworthy-Fast So easy to do yourself. Walks you thru every step.
Date published: 2021-04-25
Rated 5 out of 5 by from Everyone I used Live Chat with was so helpful I had many questions as a first time TurboTax user, and I made use of the Live Chat feature several times. Each time was very helpful and the people were kind and helpful.
Date published: 2021-04-25
Rated 4 out of 5 by from TurboTax is a lifesaver, but still has rough edges Our taxes are complicated enough that doing them without turbotax would be near impossible. I've been using it for years. I have a pretty new very capable laptop running Windows 10. This year, as I've experienced in the past, turbotax remains pretty slow (loading, updating, etc). Looks like its still a 32 bit application. Between federal and state taxes I typically run into one or more small bugs, like times the program repeats a segment of a directed walkthrough repeatedly, or does something odd with my HSA or college tax breaks. I work through these things in forms mode. I'll remain a customer, but wish for some improvements!
Date published: 2021-04-25
Rated 5 out of 5 by from very easy experience A very easy experience, anyone can do it, just follow the instructions, i recommend it to any one.
Date published: 2021-04-25
Rated 4 out of 5 by from TT Review Easy to use "Easy Step" Liked E-file $ thru T. Rowe Price was great
Date published: 2021-04-25
Rated 5 out of 5 by from The absolute best! Makes it easy and expedient. I have been a loyal user for over 10 years, never a problem
Date published: 2021-04-25
Rated 4 out of 5 by from Good Product for Price Except for the constant attempts to upsell, this is a relatively easy to use product that works better than the IRS Free Forms File.
Date published: 2021-04-25
Rated 5 out of 5 by from Fantastic Very easy to file my taxes especially since I had no prior knowledge.
Date published: 2021-04-25
Rated 4 out of 5 by from Generally well done. Some problems Data import and posting to appropriate forms seems to work well. First problem is that the import worksheet do not show a date from the data when it was prepared. Needed if an institution sends a corrected report/data sheets. Do not have box 13 on the 1099-R TT form. Our return was rejected three or four times because TT thought there were duplicate 1099s. We had two identical 1009s from an institution except for an account number in Box 13. Shows on the imported form but has no place on the TT form. Finally had to mail the return. This leads to the next problem which is a lack of human help for the duplicate 1099 problem. All I could find was a promotion to buy their "Expert" services. No email, no chat, no phone number. NOTHING!! First time in many years of using TT that I needed some help and it sure seems like my problem was caused by TT which it turns out doen't communicate with customers. Oh well, one more year to deal with TT.
Date published: 2021-04-25
Rated 4 out of 5 by from Good Job A couple of hiccups. But on balance, easy to work with.
Date published: 2021-04-25
All TurboTax® Offerings Reviews - Page 2465