TURBOTAX CUSTOMER REVIEWS

TurboTax Deluxe Reviews

Our most popular product, TurboTax Deluxe searches over 350 tax deductions and credits to find every tax break you qualify for, so you get your maximum refund, guaranteed.

TurboTaxTurboTax Customer Ratings & Reviews
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Own a business
Student
Rated 1 out of 5 by from Glitchy experience, poor interface. I product I purchased was supposed to come with one free state filing, and it asked me if I wanted to use my one free state filing and then still charged me $25 to file with the state. I was also unable to submit the return because of a section that is required to leave blank if I live in Baltimore City, so I had to choose a different county in order to bypass and will have to amend. Transitioning between sections is also arduous, the website version is much easier to navigate.
Date published: 2021-05-18
Rated 5 out of 5 by from Turbo Tax products are well worth the money! I have used several of Turbo Tax products as my taxes grow more complicated. No matter how difficult I may think things are Turbo Tax always makes it seem easy! I no longer dread tax time like I used to!!
Date published: 2021-05-18
Rated 5 out of 5 by from TurboTax is the perennial killer app Filing 2020 tax returns, I have especially excellent experience with TurboTax because it kept up-to-date with the quick changing Federal regulations and deadlines.
Date published: 2021-05-18
Rated 5 out of 5 by from Turbo makes things easy The steps and help turbo tax provides is exceptional.
Date published: 2021-05-18
Rated 4 out of 5 by from Great experience I like doing my own taxes, turbo tax made it possible
Date published: 2021-05-18
Rated 5 out of 5 by from Smooth Writer!!! Fast, easy and accurate! Will continue to use year after year.
Date published: 2021-05-18
Rated 4 out of 5 by from Turbotax is Best of Breed I have used Turbotax for more years than I can remember. It works, it does the job. It is easy to use and understand. I would never use anything else. I also like the fact that Intuit doesn't feel compelled to mess with the general format (like Microsoft does to purposefully confuse the faithful users.) I have confidence they always get it right, reflecting the current state of tax law well. I have never had a problem with the IRS for any of my returns, which are extremely complicated. I have only two complaints: 1. Sometimes I have difficulty connecting to the website from the PC client at the end of processing all my tax information. Unfortunately, I usually wait to the last minute and I am probably contending with a lot of other users, but it seems slow and frequently fails. I have to try repeatedly to get it to connect. Last night, I could never connect to pay for the state efiling as myself, I had to login as guest. I did succeed in filing on time, but barely. Everything about TT works smoothly except this final step. Of course, since I use the PC client everything is happening on my PC until I need the web connection at the end. 2. I usually have some errors to correct at the end. It seems the logic for creating the proper forms behind the scenes fails, and I have to go in and manually correct the electronic copies of the forms several places. My perception is that this is a coding failure; it never has to do with my making a mistake in how I respond to the questions. I think you guys could work a little harder to get rid of these errors so that as long as you answer the questions, you never get an error. I don't like having to repeat the error-catching process repeatedly either.
Date published: 2021-05-18
Rated 5 out of 5 by from Turbo tax is awesome Thanks Turbo tax this was easy to complete and didn't take a long time
Date published: 2021-05-18
Rated 5 out of 5 by from Love this and was super user friendly This was super user friendly, thank you for your expertise.
Date published: 2021-05-18
Rated 5 out of 5 by from Very satisfied with the process Was very satisfied with the service will definitely use next year.
Date published: 2021-05-18
All TurboTax® Offerings Reviews - Page 246
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Rated 1 out of 5 by from Glitchy experience, poor interface. I product I purchased was supposed to come with one free state filing, and it asked me if I wanted to use my one free state filing and then still charged me $25 to file with the state. I was also unable to submit the return because of a section that is required to leave blank if I live in Baltimore City, so I had to choose a different county in order to bypass and will have to amend. Transitioning between sections is also arduous, the website version is much easier to navigate.
Date published: 2021-05-18
Rated 5 out of 5 by from Turbo Tax products are well worth the money! I have used several of Turbo Tax products as my taxes grow more complicated. No matter how difficult I may think things are Turbo Tax always makes it seem easy! I no longer dread tax time like I used to!!
Date published: 2021-05-18
Rated 5 out of 5 by from TurboTax is the perennial killer app Filing 2020 tax returns, I have especially excellent experience with TurboTax because it kept up-to-date with the quick changing Federal regulations and deadlines.
Date published: 2021-05-18
Rated 5 out of 5 by from Turbo makes things easy The steps and help turbo tax provides is exceptional.
Date published: 2021-05-18
Rated 4 out of 5 by from Great experience I like doing my own taxes, turbo tax made it possible
Date published: 2021-05-18
Rated 5 out of 5 by from Smooth Writer!!! Fast, easy and accurate! Will continue to use year after year.
Date published: 2021-05-18
Rated 4 out of 5 by from Turbotax is Best of Breed I have used Turbotax for more years than I can remember. It works, it does the job. It is easy to use and understand. I would never use anything else. I also like the fact that Intuit doesn't feel compelled to mess with the general format (like Microsoft does to purposefully confuse the faithful users.) I have confidence they always get it right, reflecting the current state of tax law well. I have never had a problem with the IRS for any of my returns, which are extremely complicated. I have only two complaints: 1. Sometimes I have difficulty connecting to the website from the PC client at the end of processing all my tax information. Unfortunately, I usually wait to the last minute and I am probably contending with a lot of other users, but it seems slow and frequently fails. I have to try repeatedly to get it to connect. Last night, I could never connect to pay for the state efiling as myself, I had to login as guest. I did succeed in filing on time, but barely. Everything about TT works smoothly except this final step. Of course, since I use the PC client everything is happening on my PC until I need the web connection at the end. 2. I usually have some errors to correct at the end. It seems the logic for creating the proper forms behind the scenes fails, and I have to go in and manually correct the electronic copies of the forms several places. My perception is that this is a coding failure; it never has to do with my making a mistake in how I respond to the questions. I think you guys could work a little harder to get rid of these errors so that as long as you answer the questions, you never get an error. I don't like having to repeat the error-catching process repeatedly either.
Date published: 2021-05-18
Rated 5 out of 5 by from Turbo tax is awesome Thanks Turbo tax this was easy to complete and didn't take a long time
Date published: 2021-05-18
Rated 5 out of 5 by from Love this and was super user friendly This was super user friendly, thank you for your expertise.
Date published: 2021-05-18
Rated 5 out of 5 by from Very satisfied with the process Was very satisfied with the service will definitely use next year.
Date published: 2021-05-18
All TurboTax® Offerings Reviews - Page 246