TURBOTAX CUSTOMER REVIEWS

TurboTax Deluxe Reviews

TurboTax Deluxe searches over 350 tax deductions and credits to find every tax break you qualify for, so you get your maximum refund, guaranteed.

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Rated 1 out of 5 by from You need new software engineers Not only was your software late, causing my return was delayed about a month, when i did try to file it refused to alow efile. You help line is designed to keep your customers from talking to someone from your company. The folks that answer auestion did not have a solution. Result mail in failng. End result the refund I should have had in early march has not arrived on apriil 29. After 10 yeas of filing with your company I will use HR Block next year.
Date published: 2022-04-29
Rated 5 out of 5 by from Great service! Great experience.so great full that turbo tax was there for me.
Date published: 2022-04-29
Rated 5 out of 5 by from awesome The experience was painless..... Iwill use them next year
Date published: 2022-04-29
Rated 5 out of 5 by from Excelente Very helpfully explicitly step by step and reasonable price no need to drive i did my self thanks for the experience
Date published: 2022-04-29
Rated 1 out of 5 by from TurboTax Full Service was AWFUL! I submitted my tax documents on 4-10, and they weren't finished until 4-29!! through that time my 'expert' was non-responsive, I was handed off to multiple 'experts' and I was on 4 phone calls, each and every phone call promising me that everything will be taken care of. Turbotax software is good, their 'Full Service' is awful. I will be requesting a refund of my payment because of how bad this was.
Date published: 2022-04-29
Rated 5 out of 5 by from turbotax was awesome Using the Turbotax way was very easy to complete and fast.
Date published: 2022-04-29
Rated 4 out of 5 by from Don't know how to do my taxes without it My taxes are complicated, since I am divorced, but still co-own stuff with my ex. He uses Turbo and showed me how to use it. It's not always easy, but I am not sure how I would do my taxes without Turbotax.
Date published: 2022-04-29
Rated 5 out of 5 by from TurboTax service was great I had a great experience working with Jaymie on my return, I think she did a great job and I have full peace of mind about m return is accurate. She checked my numbers through fully until all was correct and knew the requirements so well. She is very knowledgeable and responsive. I will definitely repeat with her If I could.
Date published: 2022-04-29
Rated 4 out of 5 by from Reliable and helpful. The service is great and the agent was very involved in the completion of my taxes
Date published: 2022-04-29
Rated 3 out of 5 by from Could not efile my Virginia State Taxes To efile my Virginia State, I needed to pay $25.00 processing fee. However the TurboTax payment process made that impossible because the payment page overfilled the computer screen. I filled out the required personal and credit information, but could not see or access the submit button and could not complete the payment. ANGRY about having to submit the filing by POSTAL MAIL!
Date published: 2022-04-29
All TurboTax® Offerings Reviews - Page 246
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 1 out of 5 by from You need new software engineers Not only was your software late, causing my return was delayed about a month, when i did try to file it refused to alow efile. You help line is designed to keep your customers from talking to someone from your company. The folks that answer auestion did not have a solution. Result mail in failng. End result the refund I should have had in early march has not arrived on apriil 29. After 10 yeas of filing with your company I will use HR Block next year.
Date published: 2022-04-29
Rated 5 out of 5 by from Great service! Great experience.so great full that turbo tax was there for me.
Date published: 2022-04-29
Rated 5 out of 5 by from awesome The experience was painless..... Iwill use them next year
Date published: 2022-04-29
Rated 5 out of 5 by from Excelente Very helpfully explicitly step by step and reasonable price no need to drive i did my self thanks for the experience
Date published: 2022-04-29
Rated 1 out of 5 by from TurboTax Full Service was AWFUL! I submitted my tax documents on 4-10, and they weren't finished until 4-29!! through that time my 'expert' was non-responsive, I was handed off to multiple 'experts' and I was on 4 phone calls, each and every phone call promising me that everything will be taken care of. Turbotax software is good, their 'Full Service' is awful. I will be requesting a refund of my payment because of how bad this was.
Date published: 2022-04-29
Rated 5 out of 5 by from turbotax was awesome Using the Turbotax way was very easy to complete and fast.
Date published: 2022-04-29
Rated 4 out of 5 by from Don't know how to do my taxes without it My taxes are complicated, since I am divorced, but still co-own stuff with my ex. He uses Turbo and showed me how to use it. It's not always easy, but I am not sure how I would do my taxes without Turbotax.
Date published: 2022-04-29
Rated 5 out of 5 by from TurboTax service was great I had a great experience working with Jaymie on my return, I think she did a great job and I have full peace of mind about m return is accurate. She checked my numbers through fully until all was correct and knew the requirements so well. She is very knowledgeable and responsive. I will definitely repeat with her If I could.
Date published: 2022-04-29
Rated 4 out of 5 by from Reliable and helpful. The service is great and the agent was very involved in the completion of my taxes
Date published: 2022-04-29
Rated 3 out of 5 by from Could not efile my Virginia State Taxes To efile my Virginia State, I needed to pay $25.00 processing fee. However the TurboTax payment process made that impossible because the payment page overfilled the computer screen. I filled out the required personal and credit information, but could not see or access the submit button and could not complete the payment. ANGRY about having to submit the filing by POSTAL MAIL!
Date published: 2022-04-29
All TurboTax® Offerings Reviews - Page 246