TURBOTAX CUSTOMER REVIEWS

TurboTax Deluxe Reviews

TurboTax Deluxe searches over 350 tax deductions and credits to find every tax break you qualify for, so you get your maximum refund, guaranteed.

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Rated 5 out of 5 by from Turbotax was great I have used Turbotax for many years and have never been disappointed. it is very informative and easy to follow along.
Date published: 2022-04-09
Rated 3 out of 5 by from the worst return I had to deal with this year I had to speak with 4 different techs and more than 4 hours, yes more than 4 hours to get the issue resolve this year. It turned out to be just the resolution on my laptop that prevent me from seeing the "continue" button from the billing form. Even if my resolution was set too high, I should be able to navigation back and forth, up and down. It didn't allow me to do so and took several techs to resolve that. Then the phone got cut off while he was trying to give me the waiver for the fee. I waited 10 minutes hoping to get a call back but no call back. I had spent another 15 minutes or so to call back and the last tech could continue with the waiver and get me through the submittal. What an incredible journey!
Date published: 2022-04-09
Rated 5 out of 5 by from Turbotax Easy To Use First time I've used it in about 15 years. Easy to use with step by step process. I had done mine manually so I could see how it compared to Turbotax. The results were exactly, to the dollar, the same. Made me feel comfortable in the end.
Date published: 2022-04-09
Rated 5 out of 5 by from Thank you! We went with TurboTax Live Full Service Deluxe this year, and we are very happy we did! Evelyn W., our Tax Prep Assistant, went above and beyond getting all our tax-relevant details and answering our (many!) questions, and still making the whole process easy and even fun! Then Charlita, our Tax Expert, took over. She showed great patience when we got confused about some points of the process (and at one point accidentally sent her dozens of duplicate replies) and put our tax return together expertly and with attention to detail. Thank you so much again to Evelyn W. and to Charlita!
Date published: 2022-04-09
Rated 4 out of 5 by from Turbo Tax is good for the money Everything was confusing and difficult to get back to but thankfully for the phone help,
Date published: 2022-04-09
Rated 1 out of 5 by from Poor CT state implimentation and you charge $45 CT state return is poorly implimented plus you have the nerve to charge an addition $45 plus $25 to e-file, on top of the cost of Turbotax. It is barely better than doing it manual. In fact it is entirely useless for a partial year return I did in 2019 which required a complete manual override over the Turbo tax pathetic attempt. For federal, it also very clumsey and archaic. You have to manually add estimated taxes paid on the form or else it shows a large tax obligation owed and only asks about estimated taxes paid once you are finishing the return. The 2020 version did not even do that.
Date published: 2022-04-09
Rated 1 out of 5 by from Turbo Tax lost my entire finished 2021 program Turbo Tax lost my entire 2021 forms when I returned from vacation and went to do a final review, the program said it needed to update. I had finished my taxes and wanted to review them when I returned from vacation. When the update was done, my entire 2021 file of the "Home and Business" was gone and it was back at the beginning. I have had to spend the last 30 hours redoing my taxes and I am not a happy camper. I think your phone records at the Customer Service desk (4/8/22) will attest to this mess. I think you should provide the Home and Business tax program to me for at least 5 years for all the hardship your "Glitch" in the update caused me. I have used Turbo Tax for more than twenty years and this is the first glitch, but I hope it is the last!
Date published: 2022-04-09
Rated 5 out of 5 by from Turbotax makes the IRS mess easy I enjoy doing my taxes on Turbo-tax, as much as a non accountant person can. They go thru numerous questions and you provide the answers for the maze of analysis that the IRS puts upon the average citizen. Thank you Turbotax for helping us thru.
Date published: 2022-04-09
Rated 3 out of 5 by from Turbo Tax is Good, but pulls up random stuff 1) For some reason it decided I needed to fill out child care tax credits. 2) e-Filling section is messed up or confusing, so I decided to print and snail mail. It keeps trying to partition our AGI in oddly. 3) I can't get control of the federal estimated tax payments to make realistic entries based on my very different income expected for 2022 4) It's hard to find stuff... I say that but I've been using TurboTax for 30 years. Getting a bit fed up with it.
Date published: 2022-04-09
Rated 3 out of 5 by from Review The program is sufficient for what I need it for. However, it is not easy to obtain tax related information.
Date published: 2022-04-09
All TurboTax® Offerings Reviews - Page 2444
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 5 out of 5 by from Turbotax was great I have used Turbotax for many years and have never been disappointed. it is very informative and easy to follow along.
Date published: 2022-04-09
Rated 3 out of 5 by from the worst return I had to deal with this year I had to speak with 4 different techs and more than 4 hours, yes more than 4 hours to get the issue resolve this year. It turned out to be just the resolution on my laptop that prevent me from seeing the "continue" button from the billing form. Even if my resolution was set too high, I should be able to navigation back and forth, up and down. It didn't allow me to do so and took several techs to resolve that. Then the phone got cut off while he was trying to give me the waiver for the fee. I waited 10 minutes hoping to get a call back but no call back. I had spent another 15 minutes or so to call back and the last tech could continue with the waiver and get me through the submittal. What an incredible journey!
Date published: 2022-04-09
Rated 5 out of 5 by from Turbotax Easy To Use First time I've used it in about 15 years. Easy to use with step by step process. I had done mine manually so I could see how it compared to Turbotax. The results were exactly, to the dollar, the same. Made me feel comfortable in the end.
Date published: 2022-04-09
Rated 5 out of 5 by from Thank you! We went with TurboTax Live Full Service Deluxe this year, and we are very happy we did! Evelyn W., our Tax Prep Assistant, went above and beyond getting all our tax-relevant details and answering our (many!) questions, and still making the whole process easy and even fun! Then Charlita, our Tax Expert, took over. She showed great patience when we got confused about some points of the process (and at one point accidentally sent her dozens of duplicate replies) and put our tax return together expertly and with attention to detail. Thank you so much again to Evelyn W. and to Charlita!
Date published: 2022-04-09
Rated 4 out of 5 by from Turbo Tax is good for the money Everything was confusing and difficult to get back to but thankfully for the phone help,
Date published: 2022-04-09
Rated 1 out of 5 by from Poor CT state implimentation and you charge $45 CT state return is poorly implimented plus you have the nerve to charge an addition $45 plus $25 to e-file, on top of the cost of Turbotax. It is barely better than doing it manual. In fact it is entirely useless for a partial year return I did in 2019 which required a complete manual override over the Turbo tax pathetic attempt. For federal, it also very clumsey and archaic. You have to manually add estimated taxes paid on the form or else it shows a large tax obligation owed and only asks about estimated taxes paid once you are finishing the return. The 2020 version did not even do that.
Date published: 2022-04-09
Rated 1 out of 5 by from Turbo Tax lost my entire finished 2021 program Turbo Tax lost my entire 2021 forms when I returned from vacation and went to do a final review, the program said it needed to update. I had finished my taxes and wanted to review them when I returned from vacation. When the update was done, my entire 2021 file of the "Home and Business" was gone and it was back at the beginning. I have had to spend the last 30 hours redoing my taxes and I am not a happy camper. I think your phone records at the Customer Service desk (4/8/22) will attest to this mess. I think you should provide the Home and Business tax program to me for at least 5 years for all the hardship your "Glitch" in the update caused me. I have used Turbo Tax for more than twenty years and this is the first glitch, but I hope it is the last!
Date published: 2022-04-09
Rated 5 out of 5 by from Turbotax makes the IRS mess easy I enjoy doing my taxes on Turbo-tax, as much as a non accountant person can. They go thru numerous questions and you provide the answers for the maze of analysis that the IRS puts upon the average citizen. Thank you Turbotax for helping us thru.
Date published: 2022-04-09
Rated 3 out of 5 by from Turbo Tax is Good, but pulls up random stuff 1) For some reason it decided I needed to fill out child care tax credits. 2) e-Filling section is messed up or confusing, so I decided to print and snail mail. It keeps trying to partition our AGI in oddly. 3) I can't get control of the federal estimated tax payments to make realistic entries based on my very different income expected for 2022 4) It's hard to find stuff... I say that but I've been using TurboTax for 30 years. Getting a bit fed up with it.
Date published: 2022-04-09
Rated 3 out of 5 by from Review The program is sufficient for what I need it for. However, it is not easy to obtain tax related information.
Date published: 2022-04-09
All TurboTax® Offerings Reviews - Page 2444