TURBOTAX CUSTOMER REVIEWS

TurboTax Deluxe Reviews

TurboTax Deluxe searches over 350 tax deductions and credits to find every tax break you qualify for, so you get your maximum refund, guaranteed.

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Rated 5 out of 5 by from Great! It's the best tax prepare product I ever used. Will use it next year
Date published: 2022-04-11
Rated 4 out of 5 by from Still good overall, but one frustrating experience I have always loved TurboTax, but there is one glitch which cost me a lot of time this year. I hadn't payed enough withholding and had to pay a small penalty. When I got to the Federal tax review, it said there was an issue with the 2210 Form, which may reduce the amount of the penalty. Line D didn't add up to the total amount of taxes withheld. Line D had three boxes (one each for the first and second quarters and one for the third and fourth quarters combined). You can't manually change them. I was stuck. The first advisor I spoke with had no clue. I thought I had fixed it, but then had the same message on Federal tax review. I requested another call. Waited 15 min and when Turbotax called back, it played a recording that they were sorry they missed my call and hung up. I requested another phone call, but in the interim, I did find some information written by a Turbotax customer who had the same problem. Luckily he was able to get help and posted how to delete that annoying form. It worked.
Date published: 2022-04-11
Rated 5 out of 5 by from strait forward easy experience amazing experience. The user interface is clean, smooth, easy to use. The way the tips generate on the left side of the screen while keeping your main window open and uninterrupted is great. Help is only a click away
Date published: 2022-04-11
Rated 5 out of 5 by from Best software ever! So easy to use and fast. Filed my taxes the same day that I did them.
Date published: 2022-04-11
Rated 5 out of 5 by from Full service worked well Very painless. Marsha, my expert, was super helpful.
Date published: 2022-04-11
Rated 5 out of 5 by from TurboTax was a very smooth experience! At first I was quite unhappy as I was assigned a tax professional who ended up discontinuing service for no clear reason. Perhaps she didn't have time? Judith was assigned to me after this and she came on and got our return done on time and with better than expected results. Very happy customer.
Date published: 2022-04-11
Rated 5 out of 5 by from TurboTax gets better every year We have used TurboTax for several years and found it easier to use each time. It walks you through step-by-step in addition to providing explanations for everything. We use the free form because we never have enough to itemize and always pay. You can't get help from a real person, but there is an online community where you can submit questions. I complained because they were going to charge us $138 for Premier to simply add one additional form because we sold a home this year, and they waived it after I received a call about my comments. I greatly appreciate their customer service!
Date published: 2022-04-11
Rated 4 out of 5 by from Good but one ongoing problem Turbotax generally works well but every year I have the same problem. The program doesn't fix the error of double counting capital gain/losses from sales of partnerships reported in a K-1 and also on the brokers 1099B. It takes a lot of research and manipulation to fix the errors.
Date published: 2022-04-11
Rated 5 out of 5 by from so easy to use I did two returns with TurboTax and as long as you have the information needed it is very simple to complete and remit.
Date published: 2022-04-11
Rated 5 out of 5 by from Easy filing! Very user friendly! Being able to do my own taxes with your help makes this process easier.
Date published: 2022-04-11
All TurboTax® Offerings Reviews - Page 2443
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 5 out of 5 by from Great! It's the best tax prepare product I ever used. Will use it next year
Date published: 2022-04-11
Rated 4 out of 5 by from Still good overall, but one frustrating experience I have always loved TurboTax, but there is one glitch which cost me a lot of time this year. I hadn't payed enough withholding and had to pay a small penalty. When I got to the Federal tax review, it said there was an issue with the 2210 Form, which may reduce the amount of the penalty. Line D didn't add up to the total amount of taxes withheld. Line D had three boxes (one each for the first and second quarters and one for the third and fourth quarters combined). You can't manually change them. I was stuck. The first advisor I spoke with had no clue. I thought I had fixed it, but then had the same message on Federal tax review. I requested another call. Waited 15 min and when Turbotax called back, it played a recording that they were sorry they missed my call and hung up. I requested another phone call, but in the interim, I did find some information written by a Turbotax customer who had the same problem. Luckily he was able to get help and posted how to delete that annoying form. It worked.
Date published: 2022-04-11
Rated 5 out of 5 by from strait forward easy experience amazing experience. The user interface is clean, smooth, easy to use. The way the tips generate on the left side of the screen while keeping your main window open and uninterrupted is great. Help is only a click away
Date published: 2022-04-11
Rated 5 out of 5 by from Best software ever! So easy to use and fast. Filed my taxes the same day that I did them.
Date published: 2022-04-11
Rated 5 out of 5 by from Full service worked well Very painless. Marsha, my expert, was super helpful.
Date published: 2022-04-11
Rated 5 out of 5 by from TurboTax was a very smooth experience! At first I was quite unhappy as I was assigned a tax professional who ended up discontinuing service for no clear reason. Perhaps she didn't have time? Judith was assigned to me after this and she came on and got our return done on time and with better than expected results. Very happy customer.
Date published: 2022-04-11
Rated 5 out of 5 by from TurboTax gets better every year We have used TurboTax for several years and found it easier to use each time. It walks you through step-by-step in addition to providing explanations for everything. We use the free form because we never have enough to itemize and always pay. You can't get help from a real person, but there is an online community where you can submit questions. I complained because they were going to charge us $138 for Premier to simply add one additional form because we sold a home this year, and they waived it after I received a call about my comments. I greatly appreciate their customer service!
Date published: 2022-04-11
Rated 4 out of 5 by from Good but one ongoing problem Turbotax generally works well but every year I have the same problem. The program doesn't fix the error of double counting capital gain/losses from sales of partnerships reported in a K-1 and also on the brokers 1099B. It takes a lot of research and manipulation to fix the errors.
Date published: 2022-04-11
Rated 5 out of 5 by from so easy to use I did two returns with TurboTax and as long as you have the information needed it is very simple to complete and remit.
Date published: 2022-04-11
Rated 5 out of 5 by from Easy filing! Very user friendly! Being able to do my own taxes with your help makes this process easier.
Date published: 2022-04-11
All TurboTax® Offerings Reviews - Page 2443