TURBOTAX CUSTOMER REVIEWS

TurboTax Deluxe Reviews

TurboTax Deluxe searches over 350 tax deductions and credits to find every tax break you qualify for, so you get your maximum refund, guaranteed.

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Rated 5 out of 5 by from What a help! Turbotax truly made the process as smooth as possible!
Date published: 2022-04-12
Rated 1 out of 5 by from This was the most frustrating experience ever I cannot believe how difficult the tax software was to use both online and desktop versions. First I filled out the online version, noticed at the end some information was missing but couldn't for the life of me figure out where to go back to correct it. I downloaded the desktop software thinking that would help me correct the information. Nope. Transferring information from one source to the other was a multistep process. I even tried searching google for "How to transfer tax information from online to desktop" and the article that came up said, "Yes you can transfer it. By transferring it." That's an exaggeration but close to the real thing. The entire process took me 4 hours and that's because I was 98 percent done and it deleted all my information. I had to start over from scratch. I wanted to throw my computer out into oncoming traffic.
Date published: 2022-04-12
Rated 4 out of 5 by from time consuming but got it to many questions but got through it had couple ? all was answered
Date published: 2022-04-12
Rated 1 out of 5 by from Disappointed Don't give access to turbo and your finanicial institution. they scan your account and change the price accordingly. I could not file my tax unless I upgraded to the $169 and then add max for $54. I wouldn't mind all the trouble this did not prevent my return from being intercepted by the state last year. It's time to explore
Date published: 2022-04-12
Rated 5 out of 5 by from TurboTax is always reliable I have been with TURBOTAX for more than 10 years , I have no complaint at all ... I can always find the answers from the popup windows. Appreciate TURBOTAX team work to make tax filing much easier!
Date published: 2022-04-12
Rated 4 out of 5 by from Great TurboTax experience Experts are amazing and system was little different this year, but I got through it just fine.
Date published: 2022-04-12
Rated 4 out of 5 by from Turbo Tax is basically easy to use for the basics. My unemployment insurance did not have the MD ID and this kept me from mailing and I am not good at using the computer, to call or text the helpers. But otherwise it was good. Then I was getting about 2000 as a refund and then it went down and I could not figure out what I was omitting. But I was glad Turbo Tax found it rather than the IRS. The questions to prompt you are pretty good. Been using Turbo Tax while I was working and now I am retired
Date published: 2022-04-12
Rated 1 out of 5 by from If i could give 0 i would Never available to help, long wait times on hold just to get nowhere, continuous rejected 2020 tax returns with no other reason other than "the annual gross income is incorrect". Even though when I correct it; it changes it back to zero. Hate Hate Hate this tax company
Date published: 2022-04-12
Rated 3 out of 5 by from Turbotax not recommended We chose the 'full service option'. Our advisor was very knowledgeable and helpful. Our advisor had limited hours (during our normal work days) to assist. The cost for the services far outweighs the service - we have used private accountants for the last 20+ years and have fraction of the cost. Turbotax lures you in with a reasonable starting price, then went up about 50% with add-ons. Very frustrating. Also, all-in, it took us substantially more effort to scan/submit the documents than dropping them with tax professional as we have in prior years.
Date published: 2022-04-12
Rated 5 out of 5 by from Turbotax is awesome. Very easy to use. I have been using Turbotax for 40+ years.
Date published: 2022-04-12
All TurboTax® Offerings Reviews - Page 2430
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 5 out of 5 by from What a help! Turbotax truly made the process as smooth as possible!
Date published: 2022-04-12
Rated 1 out of 5 by from This was the most frustrating experience ever I cannot believe how difficult the tax software was to use both online and desktop versions. First I filled out the online version, noticed at the end some information was missing but couldn't for the life of me figure out where to go back to correct it. I downloaded the desktop software thinking that would help me correct the information. Nope. Transferring information from one source to the other was a multistep process. I even tried searching google for "How to transfer tax information from online to desktop" and the article that came up said, "Yes you can transfer it. By transferring it." That's an exaggeration but close to the real thing. The entire process took me 4 hours and that's because I was 98 percent done and it deleted all my information. I had to start over from scratch. I wanted to throw my computer out into oncoming traffic.
Date published: 2022-04-12
Rated 4 out of 5 by from time consuming but got it to many questions but got through it had couple ? all was answered
Date published: 2022-04-12
Rated 1 out of 5 by from Disappointed Don't give access to turbo and your finanicial institution. they scan your account and change the price accordingly. I could not file my tax unless I upgraded to the $169 and then add max for $54. I wouldn't mind all the trouble this did not prevent my return from being intercepted by the state last year. It's time to explore
Date published: 2022-04-12
Rated 5 out of 5 by from TurboTax is always reliable I have been with TURBOTAX for more than 10 years , I have no complaint at all ... I can always find the answers from the popup windows. Appreciate TURBOTAX team work to make tax filing much easier!
Date published: 2022-04-12
Rated 4 out of 5 by from Great TurboTax experience Experts are amazing and system was little different this year, but I got through it just fine.
Date published: 2022-04-12
Rated 4 out of 5 by from Turbo Tax is basically easy to use for the basics. My unemployment insurance did not have the MD ID and this kept me from mailing and I am not good at using the computer, to call or text the helpers. But otherwise it was good. Then I was getting about 2000 as a refund and then it went down and I could not figure out what I was omitting. But I was glad Turbo Tax found it rather than the IRS. The questions to prompt you are pretty good. Been using Turbo Tax while I was working and now I am retired
Date published: 2022-04-12
Rated 1 out of 5 by from If i could give 0 i would Never available to help, long wait times on hold just to get nowhere, continuous rejected 2020 tax returns with no other reason other than "the annual gross income is incorrect". Even though when I correct it; it changes it back to zero. Hate Hate Hate this tax company
Date published: 2022-04-12
Rated 3 out of 5 by from Turbotax not recommended We chose the 'full service option'. Our advisor was very knowledgeable and helpful. Our advisor had limited hours (during our normal work days) to assist. The cost for the services far outweighs the service - we have used private accountants for the last 20+ years and have fraction of the cost. Turbotax lures you in with a reasonable starting price, then went up about 50% with add-ons. Very frustrating. Also, all-in, it took us substantially more effort to scan/submit the documents than dropping them with tax professional as we have in prior years.
Date published: 2022-04-12
Rated 5 out of 5 by from Turbotax is awesome. Very easy to use. I have been using Turbotax for 40+ years.
Date published: 2022-04-12
All TurboTax® Offerings Reviews - Page 2430