TURBOTAX CUSTOMER REVIEWS

TurboTax Deluxe Reviews

Our most popular product, TurboTax Deluxe searches over 350 tax deductions and credits to find every tax break you qualify for, so you get your maximum refund, guaranteed.

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Own a business
Student
Rated 5 out of 5 by from Easy to use and responsive to questions Turbo tax was very helpful. I retired this year but still have my own business, so I itemized deductions. There were several times when I had questions and got a quick answer from the online chat and once I needed to speak with someone. They returned my call within 5 minutes, were very knowledgeable and solved my problem. I really felt like the support was there! Even for a more complicated return. Thank you turbo tax.
Date published: 2021-04-26
Rated 5 out of 5 by from great program I've used turbo tax for a few years now and find it very helpful and very easy and user friendly
Date published: 2021-04-26
Rated 4 out of 5 by from As Easy as Ever If Turbo Tax would review prior year tax, carry forward and enter any carryover capital gain or loss to current tax for the preparer to see, it would greatly enhance the program.
Date published: 2021-04-26
Rated 5 out of 5 by from Makes filing simple I find Turbotax easy to use, whenever I have a question regarding tax documents etc, the tools in Turbotax have made it easy to find an explanation.
Date published: 2021-04-26
Rated 3 out of 5 by from Confusing pricing When I went to chat person Carmen and ask for help on 1099-B that did not have cost basis listed she asked if I made a purchase ??! Not sure she knew what a 1099-b is sent for.
Date published: 2021-04-26
Rated 3 out of 5 by from Turbo Tax is decent Though I was a bit confused, "reading is fundamental" so just be sure to double check what's being asked of you and you'll be ok.
Date published: 2021-04-26
Rated 2 out of 5 by from TurboTax can be misleading Overall, experience was good. TurboTax was able to walk me through the steps in order to file my taxes. However, when I tried to use the discount code that Fidelity offered me, Turbotax would not allow it. There was also no way to use the $0 filing action. So I was basically forced to spend $110 to file taxes. Through no fault of Turbotax's own, I got no refund from state or federal (I knew that I would not anyway because I am a student), however it was frustrating to spend $110 on nothing essentially.
Date published: 2021-04-26
Rated 5 out of 5 by from Turbo Tax is so easy :) The website is so user friendly and easy to understand. I like how you can press a side button and ask a question if necessary. Super easy :) Customer of years now
Date published: 2021-04-26
Rated 5 out of 5 by from Yvonne did Great Work Great product features. But the long review text i have type.
Date published: 2021-04-26
Rated 5 out of 5 by from Fast and Easy Using turbotax was easy and fast. Will use again in following years.
Date published: 2021-04-26
All TurboTax® Offerings Reviews - Page 2410
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Rated 5 out of 5 by from Easy to use and responsive to questions Turbo tax was very helpful. I retired this year but still have my own business, so I itemized deductions. There were several times when I had questions and got a quick answer from the online chat and once I needed to speak with someone. They returned my call within 5 minutes, were very knowledgeable and solved my problem. I really felt like the support was there! Even for a more complicated return. Thank you turbo tax.
Date published: 2021-04-26
Rated 5 out of 5 by from great program I've used turbo tax for a few years now and find it very helpful and very easy and user friendly
Date published: 2021-04-26
Rated 4 out of 5 by from As Easy as Ever If Turbo Tax would review prior year tax, carry forward and enter any carryover capital gain or loss to current tax for the preparer to see, it would greatly enhance the program.
Date published: 2021-04-26
Rated 5 out of 5 by from Makes filing simple I find Turbotax easy to use, whenever I have a question regarding tax documents etc, the tools in Turbotax have made it easy to find an explanation.
Date published: 2021-04-26
Rated 3 out of 5 by from Confusing pricing When I went to chat person Carmen and ask for help on 1099-B that did not have cost basis listed she asked if I made a purchase ??! Not sure she knew what a 1099-b is sent for.
Date published: 2021-04-26
Rated 3 out of 5 by from Turbo Tax is decent Though I was a bit confused, "reading is fundamental" so just be sure to double check what's being asked of you and you'll be ok.
Date published: 2021-04-26
Rated 2 out of 5 by from TurboTax can be misleading Overall, experience was good. TurboTax was able to walk me through the steps in order to file my taxes. However, when I tried to use the discount code that Fidelity offered me, Turbotax would not allow it. There was also no way to use the $0 filing action. So I was basically forced to spend $110 to file taxes. Through no fault of Turbotax's own, I got no refund from state or federal (I knew that I would not anyway because I am a student), however it was frustrating to spend $110 on nothing essentially.
Date published: 2021-04-26
Rated 5 out of 5 by from Turbo Tax is so easy :) The website is so user friendly and easy to understand. I like how you can press a side button and ask a question if necessary. Super easy :) Customer of years now
Date published: 2021-04-26
Rated 5 out of 5 by from Yvonne did Great Work Great product features. But the long review text i have type.
Date published: 2021-04-26
Rated 5 out of 5 by from Fast and Easy Using turbotax was easy and fast. Will use again in following years.
Date published: 2021-04-26
All TurboTax® Offerings Reviews - Page 2410