TURBOTAX CUSTOMER REVIEWS

TurboTax Deluxe Reviews

Our most popular product, TurboTax Deluxe searches over 350 tax deductions and credits to find every tax break you qualify for, so you get your maximum refund, guaranteed.

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Own a business
Student
Rated 3 out of 5 by from Bugs in the Virginia State Return I got caught in a loop where Turbo Tax wouldn't allow the return to be filed without completing VA Form 502A, which didn't apply to my company. Thank goodness for the online chat room where another user was able to explain how to override the program.
Date published: 2021-04-26
Rated 3 out of 5 by from Turbo Tax is very thorough I am grateful for Turbo Tax! They've done all the work; I just add my info. In this era of so much legal talk and confusing instructions, I am impressed with the thorough, specific and ease with which taxes can be done thru Turbo Tax.. The only thing I would improve is the going back to the top of the page each time a section is finished. Then we have to scroll all the way down to the next item. It's not bad when at the top of the checklist; but near the bottom we check continue and it program goes all the way up to the top of the checklist and we have to scroll all the way down to find the next item. There are over 30 items to review on several of the sections. It made the process much slower and tiresome. The outcome is great, next year I'll use the on-line system and not but from an outside source.
Date published: 2021-04-26
Rated 5 out of 5 by from easy to use quick and simplwe First time user was nervous Turbo Tax made it easy
Date published: 2021-04-26
Rated 5 out of 5 by from Excellent Service Jody Ann was extremely helpful and has able to get all of my forms corrected in a timely manner
Date published: 2021-04-26
Rated 5 out of 5 by from TurboTax is great! It was user friendly with explanations to help when I didn't understand.
Date published: 2021-04-26
Rated 3 out of 5 by from Turbo Tax not so great this year. Turbo tax didn't seem to provide enough support this year. I had a hard time with one section and hope I got it right.
Date published: 2021-04-26
Rated 5 out of 5 by from ABSOLUTELY AMAZING it was smooth and absolutely incredible, highly recommended...
Date published: 2021-04-26
Rated 5 out of 5 by from Turbo tax is great. The process was easy and when I need help...they were quick to answer questions
Date published: 2021-04-26
Rated 1 out of 5 by from TurboTax Live Experts are aweful The first live agent was clueless, not responsive and extremely slow. Had to switch TurboTax live agent after 1.5 months of wasting time and no progress. The second agent was much faster and prepared the taxes within a day (mine were extremely simple with under 100 transactions for the year). However, even the second agent was not customer friendly and came across as curt and rude sometimes. I would advise to not go with TT live.
Date published: 2021-04-26
Rated 5 out of 5 by from turbo tax is great really great, very helpful, very detailed and easy to understand
Date published: 2021-04-26
All TurboTax® Offerings Reviews - Page 2408
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Rated 3 out of 5 by from Bugs in the Virginia State Return I got caught in a loop where Turbo Tax wouldn't allow the return to be filed without completing VA Form 502A, which didn't apply to my company. Thank goodness for the online chat room where another user was able to explain how to override the program.
Date published: 2021-04-26
Rated 3 out of 5 by from Turbo Tax is very thorough I am grateful for Turbo Tax! They've done all the work; I just add my info. In this era of so much legal talk and confusing instructions, I am impressed with the thorough, specific and ease with which taxes can be done thru Turbo Tax.. The only thing I would improve is the going back to the top of the page each time a section is finished. Then we have to scroll all the way down to the next item. It's not bad when at the top of the checklist; but near the bottom we check continue and it program goes all the way up to the top of the checklist and we have to scroll all the way down to find the next item. There are over 30 items to review on several of the sections. It made the process much slower and tiresome. The outcome is great, next year I'll use the on-line system and not but from an outside source.
Date published: 2021-04-26
Rated 5 out of 5 by from easy to use quick and simplwe First time user was nervous Turbo Tax made it easy
Date published: 2021-04-26
Rated 5 out of 5 by from Excellent Service Jody Ann was extremely helpful and has able to get all of my forms corrected in a timely manner
Date published: 2021-04-26
Rated 5 out of 5 by from TurboTax is great! It was user friendly with explanations to help when I didn't understand.
Date published: 2021-04-26
Rated 3 out of 5 by from Turbo Tax not so great this year. Turbo tax didn't seem to provide enough support this year. I had a hard time with one section and hope I got it right.
Date published: 2021-04-26
Rated 5 out of 5 by from ABSOLUTELY AMAZING it was smooth and absolutely incredible, highly recommended...
Date published: 2021-04-26
Rated 5 out of 5 by from Turbo tax is great. The process was easy and when I need help...they were quick to answer questions
Date published: 2021-04-26
Rated 1 out of 5 by from TurboTax Live Experts are aweful The first live agent was clueless, not responsive and extremely slow. Had to switch TurboTax live agent after 1.5 months of wasting time and no progress. The second agent was much faster and prepared the taxes within a day (mine were extremely simple with under 100 transactions for the year). However, even the second agent was not customer friendly and came across as curt and rude sometimes. I would advise to not go with TT live.
Date published: 2021-04-26
Rated 5 out of 5 by from turbo tax is great really great, very helpful, very detailed and easy to understand
Date published: 2021-04-26
All TurboTax® Offerings Reviews - Page 2408