TURBOTAX CUSTOMER REVIEWS

TurboTax Deluxe Reviews

TurboTax Deluxe searches over 350 tax deductions and credits to find every tax break you qualify for, so you get your maximum refund, guaranteed.

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Rated 4 out of 5 by from 2021 TT is not quite equal quality to prior yrs Generally a good product; I will use it again next year. However, this year I encountered several glitches in the interface and logic. For example, when entering my bank routing number for balance of tax due, I tried to follow a link explaining how to get the correct routing number for Bank of America, but the link was broken. Also, the review wanted me to describe the country in which foreign tax was earned on a form 1116 worksheet, though my return did not include a 1116 since I had claimed all foreign tax as a deduction and not a credit. I needed to delete the 1116 worksheet, but it was not possible since it didn't appear in form view.
Date published: 2022-04-08
Rated 5 out of 5 by from live help was great Ran into a snag and the live help was amazing. I never do my own taxes so this helped
Date published: 2022-04-08
Rated 5 out of 5 by from Turbo Tax is easy and great. I had 2 issues and was able to contact Turbo Tax. Both issues were resolved quickly and easily.
Date published: 2022-04-08
Rated 5 out of 5 by from Outcome triumphant It started off with a few issues but then when I was reassigned to a new preparer smooth sailing.
Date published: 2022-04-08
Rated 5 out of 5 by from Great experience Dorothy was the best part of my Turbotax experience. Uploading documents for me was complicated because I use a Mac; my expert used a PC.Next year I don't know that I will be able to use Turbotax because it is becoming increasingly difficult for me to see; I have macular degeneration.
Date published: 2022-04-08
Rated 5 out of 5 by from great job Loved the online help with retirement issues and complex 1099's
Date published: 2022-04-08
Rated 4 out of 5 by from A few hitches, overall user friendly Taxes during these times is difficult, and as a person with autism, the navigation and calculating thats done is very helpful filling in the blanks. There are a few confusing forms relating to Disaster Relief/covid that can get mixed up, but calling and having a specialist guide me through the process got me to finish on time!
Date published: 2022-04-08
Rated 5 out of 5 by from Great experience, for taxes anyway. Best software I have used. HR block was my previous company, an dI will not go back to them again.
Date published: 2022-04-08
Rated 2 out of 5 by from turbo tax not so good not user friendly. hard to find instructions. need to enter same info 2 or 3 times. need to answer same Q over and over.
Date published: 2022-04-08
Rated 3 out of 5 by from 1099 forms not read correctly One small problem with an address on a 1099 form cannot be fixed. Luckily it isn't a show stopper. Otherwise TT repeats too many already entered data to fix one small error.
Date published: 2022-04-08
All TurboTax® Offerings Reviews - Page 2388
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 4 out of 5 by from 2021 TT is not quite equal quality to prior yrs Generally a good product; I will use it again next year. However, this year I encountered several glitches in the interface and logic. For example, when entering my bank routing number for balance of tax due, I tried to follow a link explaining how to get the correct routing number for Bank of America, but the link was broken. Also, the review wanted me to describe the country in which foreign tax was earned on a form 1116 worksheet, though my return did not include a 1116 since I had claimed all foreign tax as a deduction and not a credit. I needed to delete the 1116 worksheet, but it was not possible since it didn't appear in form view.
Date published: 2022-04-08
Rated 5 out of 5 by from live help was great Ran into a snag and the live help was amazing. I never do my own taxes so this helped
Date published: 2022-04-08
Rated 5 out of 5 by from Turbo Tax is easy and great. I had 2 issues and was able to contact Turbo Tax. Both issues were resolved quickly and easily.
Date published: 2022-04-08
Rated 5 out of 5 by from Outcome triumphant It started off with a few issues but then when I was reassigned to a new preparer smooth sailing.
Date published: 2022-04-08
Rated 5 out of 5 by from Great experience Dorothy was the best part of my Turbotax experience. Uploading documents for me was complicated because I use a Mac; my expert used a PC.Next year I don't know that I will be able to use Turbotax because it is becoming increasingly difficult for me to see; I have macular degeneration.
Date published: 2022-04-08
Rated 5 out of 5 by from great job Loved the online help with retirement issues and complex 1099's
Date published: 2022-04-08
Rated 4 out of 5 by from A few hitches, overall user friendly Taxes during these times is difficult, and as a person with autism, the navigation and calculating thats done is very helpful filling in the blanks. There are a few confusing forms relating to Disaster Relief/covid that can get mixed up, but calling and having a specialist guide me through the process got me to finish on time!
Date published: 2022-04-08
Rated 5 out of 5 by from Great experience, for taxes anyway. Best software I have used. HR block was my previous company, an dI will not go back to them again.
Date published: 2022-04-08
Rated 2 out of 5 by from turbo tax not so good not user friendly. hard to find instructions. need to enter same info 2 or 3 times. need to answer same Q over and over.
Date published: 2022-04-08
Rated 3 out of 5 by from 1099 forms not read correctly One small problem with an address on a 1099 form cannot be fixed. Luckily it isn't a show stopper. Otherwise TT repeats too many already entered data to fix one small error.
Date published: 2022-04-08
All TurboTax® Offerings Reviews - Page 2388