TURBOTAX CUSTOMER REVIEWS

TurboTax Deluxe Reviews

Our most popular product, TurboTax Deluxe searches over 350 tax deductions and credits to find every tax break you qualify for, so you get your maximum refund, guaranteed.

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Own a business
Student
Rated 3 out of 5 by from Not as user friendly The pop up windows, for example when you want to electronically pay do not show the bottom of the page, had to shrink window and manipulate. When I tried to reach out to Turbo Tax, I had to purchase a Live Package. Ridiculous!
Date published: 2021-04-27
Rated 5 out of 5 by from Clear and simple We used to pay close to $900 a year for an accountant to do our taxes, but our taxes are not that complicated! TurboTax Online Premier made it extremely easy for us to do the work ourselves. This year we ran into some trouble because of Covid, and TTOP was able to help us get things done correctly.
Date published: 2021-04-27
Rated 5 out of 5 by from Extremely Good Product The product is excellent but with Covid hitting so many businesses so hard, it seems as though your company would have have dropped the price to $80.00 firm $120. Many businesses struggle but others companies as Intuit did not give any discounts (known that I was aware of)
Date published: 2021-04-27
Rated 5 out of 5 by from Easy to use Walked me through my taxes expertly and easily. I will use Turbo Tax again next year.
Date published: 2021-04-27
Rated 5 out of 5 by from Turbo is really Turbo Very smooth; online chat help was great; very user friendly and helpful hints.
Date published: 2021-04-27
Rated 5 out of 5 by from Been using it for decades and will continue! Always had a great experience with TT. Back in the days of "multimedia", I enjoyed the helpful videos explaining tax topics and regulations, I wish you would bring that back. I had one issue one year where a form was not printed and got an $18k bill from the IRS. Thankfully I figured it out and even received a thank you from the IRS explaining the problem. I owed them nothing.
Date published: 2021-04-27
Rated 4 out of 5 by from Turbo Tax works good The program works well. The only problem I have is the charge of $25 to electronically file my state income taxes. That seems rather excessive since it only costs $.44 to mail the same information that actually takes more time and effort than the electronic version of my return... saves everyone time and money yet it costs me more ??
Date published: 2021-04-27
Rated 5 out of 5 by from Turbotax saved me from having a headache It is so easy and helpful to have turbo tax! It's always giving clear instructions and easy process for a person with limited time on their hands
Date published: 2021-04-27
Rated 2 out of 5 by from Below Average. comparing to previously used years I began my return on a Sunday afternoon....was in line to have contact with assistance for help....but at 5pm...was cut off..'.no more service"...Resumed today, Tuesday, and contact told me to find and enter my 2020 estimates ...under Tax Breaks..I don't consider paying my taxes a year ahead a Tax Break...This was my most time consuming and troublesome filing with Turbo Tax.
Date published: 2021-04-27
Rated 3 out of 5 by from Helpful but costs more then expected Helpful tips and easy to upload documents, but the costs was more then I had expected.
Date published: 2021-04-27
All TurboTax® Offerings Reviews - Page 2375
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Rated 3 out of 5 by from Not as user friendly The pop up windows, for example when you want to electronically pay do not show the bottom of the page, had to shrink window and manipulate. When I tried to reach out to Turbo Tax, I had to purchase a Live Package. Ridiculous!
Date published: 2021-04-27
Rated 5 out of 5 by from Clear and simple We used to pay close to $900 a year for an accountant to do our taxes, but our taxes are not that complicated! TurboTax Online Premier made it extremely easy for us to do the work ourselves. This year we ran into some trouble because of Covid, and TTOP was able to help us get things done correctly.
Date published: 2021-04-27
Rated 5 out of 5 by from Extremely Good Product The product is excellent but with Covid hitting so many businesses so hard, it seems as though your company would have have dropped the price to $80.00 firm $120. Many businesses struggle but others companies as Intuit did not give any discounts (known that I was aware of)
Date published: 2021-04-27
Rated 5 out of 5 by from Easy to use Walked me through my taxes expertly and easily. I will use Turbo Tax again next year.
Date published: 2021-04-27
Rated 5 out of 5 by from Turbo is really Turbo Very smooth; online chat help was great; very user friendly and helpful hints.
Date published: 2021-04-27
Rated 5 out of 5 by from Been using it for decades and will continue! Always had a great experience with TT. Back in the days of "multimedia", I enjoyed the helpful videos explaining tax topics and regulations, I wish you would bring that back. I had one issue one year where a form was not printed and got an $18k bill from the IRS. Thankfully I figured it out and even received a thank you from the IRS explaining the problem. I owed them nothing.
Date published: 2021-04-27
Rated 4 out of 5 by from Turbo Tax works good The program works well. The only problem I have is the charge of $25 to electronically file my state income taxes. That seems rather excessive since it only costs $.44 to mail the same information that actually takes more time and effort than the electronic version of my return... saves everyone time and money yet it costs me more ??
Date published: 2021-04-27
Rated 5 out of 5 by from Turbotax saved me from having a headache It is so easy and helpful to have turbo tax! It's always giving clear instructions and easy process for a person with limited time on their hands
Date published: 2021-04-27
Rated 2 out of 5 by from Below Average. comparing to previously used years I began my return on a Sunday afternoon....was in line to have contact with assistance for help....but at 5pm...was cut off..'.no more service"...Resumed today, Tuesday, and contact told me to find and enter my 2020 estimates ...under Tax Breaks..I don't consider paying my taxes a year ahead a Tax Break...This was my most time consuming and troublesome filing with Turbo Tax.
Date published: 2021-04-27
Rated 3 out of 5 by from Helpful but costs more then expected Helpful tips and easy to upload documents, but the costs was more then I had expected.
Date published: 2021-04-27
All TurboTax® Offerings Reviews - Page 2375