TURBOTAX CUSTOMER REVIEWS

TurboTax Deluxe Reviews

Read unbiased reviews from real TurboTax Deluxe customers. We’ll search 350+ deductions
and credits to find every tax break you qualify for.

(4.5/5 | 63463 reviews)
Star ratings are from 2022
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Rated 1 out of 5 by from 2023 last year I'm using TurboTax I've used TurboTax for 5 years and it was always free until last year, it was around $40. this year I filed everything the same and it's $110 . Then once ur finished they hit you with you need to upgrade and pay $100 to get the same deductions you got last year. No option to file for free anymore unless you want to just file federal taxes and get none of your deductions. I'll never use TurboTax again.
Date published: 2023-01-27
Rated 5 out of 5 by from Great Tax Preparation Fast, Easy and User-friendly. I have used this software for about 7 or 8 years now and I never have a problem with understanding what goes where, etc...
Date published: 2023-01-27
Rated 4 out of 5 by from First time user Very user friendly. I’ve used another software for years and Turbo Tax is much easier to use!
Date published: 2023-01-27
Rated 5 out of 5 by from turbo tax is great Easy to use and great. I highly recommend it to everyone.
Date published: 2023-01-27
Rated 3 out of 5 by from Great It was great. got everything done in a morning. no hassle. dont like that they added more fees at the end but at least i didnt have to leave my house.
Date published: 2023-01-27
Rated 5 out of 5 by from Made it easy Was quick and easy. I do my taxes every year with TurboTax and this year it was just as easy.
Date published: 2023-01-27
Rated 2 out of 5 by from Never a smooth ride Turbo Tax has been a constant struggle for me the last couple years. In 2021, they told me I had to purchase a paid version of turbotax and charged me almost $200 to file stating that it was due to a student tax credit, this student tax credit is not something that I even qualified for or filed for and therefore I should not have been charged and yet they refused to refund me my money. In 2022, I still decided to give them another chance hoping that what happened the previous year was just a one time incident. In 2022 I purchased a paid version but was DOUBLE charged and it took days before someone would finally work to process me a refund. This year 2023, it has taken me over a week to file my taxes that took me less than 20min to fill out. After speaking to multiple different representatives who were unable to resolve the issue, finally I was told there was some sort of system error and I would just have to wait it out until the system "eventually" let me file. After years of struggle, I don't think I will be coming back to turbotax next year, I'd rather avoid the stress.
Date published: 2023-01-27
Rated 5 out of 5 by from fast and easy I thought it was going to be stressful but quick and easy
Date published: 2023-01-27
Rated 5 out of 5 by from Turbo is great!! I file with Turbo each years and have been very happy each time, so easy to file.
Date published: 2023-01-27
Rated 5 out of 5 by from TURBO TAX IS SO EASY VERY EASY TO UNDERSTAND AND EASY TO USE! GREAT EXPERIENCE.
Date published: 2023-01-27
All TurboTax® Offerings Reviews - Page 2369
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 1 out of 5 by from 2023 last year I'm using TurboTax I've used TurboTax for 5 years and it was always free until last year, it was around $40. this year I filed everything the same and it's $110 . Then once ur finished they hit you with you need to upgrade and pay $100 to get the same deductions you got last year. No option to file for free anymore unless you want to just file federal taxes and get none of your deductions. I'll never use TurboTax again.
Date published: 2023-01-27
Rated 5 out of 5 by from Great Tax Preparation Fast, Easy and User-friendly. I have used this software for about 7 or 8 years now and I never have a problem with understanding what goes where, etc...
Date published: 2023-01-27
Rated 4 out of 5 by from First time user Very user friendly. I’ve used another software for years and Turbo Tax is much easier to use!
Date published: 2023-01-27
Rated 5 out of 5 by from turbo tax is great Easy to use and great. I highly recommend it to everyone.
Date published: 2023-01-27
Rated 3 out of 5 by from Great It was great. got everything done in a morning. no hassle. dont like that they added more fees at the end but at least i didnt have to leave my house.
Date published: 2023-01-27
Rated 5 out of 5 by from Made it easy Was quick and easy. I do my taxes every year with TurboTax and this year it was just as easy.
Date published: 2023-01-27
Rated 2 out of 5 by from Never a smooth ride Turbo Tax has been a constant struggle for me the last couple years. In 2021, they told me I had to purchase a paid version of turbotax and charged me almost $200 to file stating that it was due to a student tax credit, this student tax credit is not something that I even qualified for or filed for and therefore I should not have been charged and yet they refused to refund me my money. In 2022, I still decided to give them another chance hoping that what happened the previous year was just a one time incident. In 2022 I purchased a paid version but was DOUBLE charged and it took days before someone would finally work to process me a refund. This year 2023, it has taken me over a week to file my taxes that took me less than 20min to fill out. After speaking to multiple different representatives who were unable to resolve the issue, finally I was told there was some sort of system error and I would just have to wait it out until the system "eventually" let me file. After years of struggle, I don't think I will be coming back to turbotax next year, I'd rather avoid the stress.
Date published: 2023-01-27
Rated 5 out of 5 by from fast and easy I thought it was going to be stressful but quick and easy
Date published: 2023-01-27
Rated 5 out of 5 by from Turbo is great!! I file with Turbo each years and have been very happy each time, so easy to file.
Date published: 2023-01-27
Rated 5 out of 5 by from TURBO TAX IS SO EASY VERY EASY TO UNDERSTAND AND EASY TO USE! GREAT EXPERIENCE.
Date published: 2023-01-27
All TurboTax® Offerings Reviews - Page 2369