TURBOTAX CUSTOMER REVIEWS

TurboTax Deluxe Reviews

Our most popular product, TurboTax Deluxe searches over 350 tax deductions and credits to find every tax break you qualify for, so you get your maximum refund, guaranteed.

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Own a business
Student
Rated 2 out of 5 by from This year's version of Turbo Tax is a major loser One of the beauties of Turbo Tax has always been that it goes back to last year's return and carries numbers forward to this year. THIS year, too often it says, go get your 2019 return and look at these five lines and add and bring in this from this year, blah blah blah. TOTALLY unhelpful. Why didn't YOU go back to last year's returns and do that? California's version was even worse, basically saying for everything, "If California treats this differently than the Federal government does, do it differently." How would WE know if California treats this differently?! That's what you're supposed to tell us! What were we paying for? I've been using TurboTax for decades, but my experience this year was so bad I do not plan to use it again.
Date published: 2021-04-28
Rated 5 out of 5 by from I love this service I have worked with Turbotax for years. I have learned much about the U.S. Tax system, the priorities, and details from working with this program year after year. For all the people who complain about taxes, but don't KNOW about how tax legislation is written and applied, I would strongly advise doing your own taxes using this to lead you through the process.
Date published: 2021-04-28
Rated 5 out of 5 by from it is easy for a senior citizen Have used Turbo Tax for quite a few years and have never had any problems
Date published: 2021-04-28
Rated 5 out of 5 by from Great Service Friendly service and all questions asked and was answered in a timely manner.
Date published: 2021-04-28
Rated 5 out of 5 by from TT Live Full Service is an essential element. I found that talking with a CPA to be the critical step. It could not have been successful without Fernando.
Date published: 2021-04-28
Rated 4 out of 5 by from Needs Improvement 1. State e-Filing should be included in Turbo-Tax premier just as Federal is. There should not be an additional fee for State Returns. 2. Only 5 Free Federal e-file Returns are included. There should be an upgrade (for an additional fee) to purchase additional Federal e-filings to accommodate larger families.
Date published: 2021-04-28
Rated 5 out of 5 by from Extremely easy! I have filed with Turbotax for the past few years, always easy, always straight forward, always free!
Date published: 2021-04-28
Rated 2 out of 5 by from Turbo Tax is confusing It was hard to get the whole process completed i had to revisit the site several times, i never did get an email letting me know my taxes needed attention.
Date published: 2021-04-28
Rated 5 out of 5 by from Efficient reliable tool! Great tool year after year! Have used for many years.
Date published: 2021-04-28
Rated 4 out of 5 by from TurboTax is Very Good Support Needs Improvement I have been using this product for many years, probable since they first started. I find the support has lost a lot of its usefulness. I needed technical support twice this year. The first was wonderful but the second time I was dropped and never recontacted. I finally started working every angle that I could and resolved the problem by deleting what I started and re-entering. If anyone less patient that I am would have thrown their computer out the window. Please bring chatting on line back.
Date published: 2021-04-28
All TurboTax® Offerings Reviews - Page 2362
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Rated 2 out of 5 by from This year's version of Turbo Tax is a major loser One of the beauties of Turbo Tax has always been that it goes back to last year's return and carries numbers forward to this year. THIS year, too often it says, go get your 2019 return and look at these five lines and add and bring in this from this year, blah blah blah. TOTALLY unhelpful. Why didn't YOU go back to last year's returns and do that? California's version was even worse, basically saying for everything, "If California treats this differently than the Federal government does, do it differently." How would WE know if California treats this differently?! That's what you're supposed to tell us! What were we paying for? I've been using TurboTax for decades, but my experience this year was so bad I do not plan to use it again.
Date published: 2021-04-28
Rated 5 out of 5 by from I love this service I have worked with Turbotax for years. I have learned much about the U.S. Tax system, the priorities, and details from working with this program year after year. For all the people who complain about taxes, but don't KNOW about how tax legislation is written and applied, I would strongly advise doing your own taxes using this to lead you through the process.
Date published: 2021-04-28
Rated 5 out of 5 by from it is easy for a senior citizen Have used Turbo Tax for quite a few years and have never had any problems
Date published: 2021-04-28
Rated 5 out of 5 by from Great Service Friendly service and all questions asked and was answered in a timely manner.
Date published: 2021-04-28
Rated 5 out of 5 by from TT Live Full Service is an essential element. I found that talking with a CPA to be the critical step. It could not have been successful without Fernando.
Date published: 2021-04-28
Rated 4 out of 5 by from Needs Improvement 1. State e-Filing should be included in Turbo-Tax premier just as Federal is. There should not be an additional fee for State Returns. 2. Only 5 Free Federal e-file Returns are included. There should be an upgrade (for an additional fee) to purchase additional Federal e-filings to accommodate larger families.
Date published: 2021-04-28
Rated 5 out of 5 by from Extremely easy! I have filed with Turbotax for the past few years, always easy, always straight forward, always free!
Date published: 2021-04-28
Rated 2 out of 5 by from Turbo Tax is confusing It was hard to get the whole process completed i had to revisit the site several times, i never did get an email letting me know my taxes needed attention.
Date published: 2021-04-28
Rated 5 out of 5 by from Efficient reliable tool! Great tool year after year! Have used for many years.
Date published: 2021-04-28
Rated 4 out of 5 by from TurboTax is Very Good Support Needs Improvement I have been using this product for many years, probable since they first started. I find the support has lost a lot of its usefulness. I needed technical support twice this year. The first was wonderful but the second time I was dropped and never recontacted. I finally started working every angle that I could and resolved the problem by deleting what I started and re-entering. If anyone less patient that I am would have thrown their computer out the window. Please bring chatting on line back.
Date published: 2021-04-28
All TurboTax® Offerings Reviews - Page 2362