TURBOTAX CUSTOMER REVIEWS

TurboTax Deluxe Reviews

TurboTax Deluxe searches over 350 tax deductions and credits to find every tax break you qualify for, so you get your maximum refund, guaranteed.

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Rated 5 out of 5 by from TurboTax Filing with Sale of Second Home I found the TurboTax online instructions for reporting a 1099-S sale of vacation (non-rental) property confusing as it gave 2 different ways to report. One indicated sale of home (which is confusing as my situation 1099-S did not pertain to a main residence) and the other indicated listing under investment income. After several attempts, and several hours of research, I call the TurboTax Support Center. I can't give enough praise for Anthony, who handled my case #1496576436. He was thorough in his research, detail-minded, supportive, and patient in researching each additional question I had as we worked through the process together. He understood my concern to be sure the reporting of the 1099-S was properly entered and that it would result in the proper forms being completed. I was extremely pleased to have a live person to consult with. He was extremely kind and engaging. Extra bonus for Anthony!!! Other than the 1099-S reporting issue, I found the use of the total TurboTax process smooth. I did upgrade to Premier prior to calling the Support Center. I'm not sure I really needed to do it since the 1099-S reported as Investment Income. It would be nice to have the $31.27 refunded back to me if I didn't need it. Order #TTDCRTA161157254
Date published: 2022-04-09
Rated 1 out of 5 by from Charing it twice I paid the Turbo Tax Deluxe and I filed my tax report for this year's. And then when I had to file my second state's tax report, they charged me $45 to download the form. Just to download the $45. And then filing for $25 additional??? Seriously?? I was trying to download the paper form and file it by myself but they don't let me do it until I pay. such a bad program
Date published: 2022-04-09
Rated 4 out of 5 by from TurboTax is thorough The tax information was checked and rechecked for accuracy!
Date published: 2022-04-09
Rated 5 out of 5 by from COULDN'T DO IT WITHOUT YOU! BEST WALK THROUGH ASSISTANCE EVER! THANK YOU FOR YOUR ASSISTANCE THROUGHOUT MY FILING PROCESS!
Date published: 2022-04-09
Rated 2 out of 5 by from They say you file free but you dont Why do you say you can file free but, it is not true
Date published: 2022-04-09
Rated 1 out of 5 by from Crappy service It took long enough for this expert to respond to me compared to last years responded. And I'm getting charged almost three times as the amount of file my taxes just so a portion of it goes to their commission based on top of everything no screw it I got to do it myself will go back to h&r block
Date published: 2022-04-09
Rated 3 out of 5 by from Turbo Tax is Adequate Easy to use. But I'm not too fond of not only having to buy the software , but having to pay to file my return also.Turbo Tax is double dipping
Date published: 2022-04-09
Rated 5 out of 5 by from FIRST TIME EVER TO HAVE FUN FILING MY TAXES!! At first I was a bit scared to do this on my own. As soon as I ran into a hiccup I tried the online chat help and got a response IMMEDIATELY!! My questions were answered and I was on to the next item. I had to connect with the support team at least 4 more times and each time I was delighted with a quick response and the correct answer! This was WELL WORTH paying the extra to get it right. THANK YOU!!
Date published: 2022-04-09
Rated 5 out of 5 by from Better than H&R Block I did my taxes with H&R Block for the last 7 years thinking that they offered the best return, however, this year I noticed that the "tax expert" at the local H&R Block office did a very back job calculating my taxes. I decided to check the calculations at TurboTax online and I got a better number, however, as soon as I connected with the TurboTax expert she guided my on the right way and found the best deductions
Date published: 2022-04-09
Rated 5 out of 5 by from Just Dandy We filed with Turbo Tax Online Addition this year. Yay!
Date published: 2022-04-09
All TurboTax® Offerings Reviews - Page 2354
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 5 out of 5 by from TurboTax Filing with Sale of Second Home I found the TurboTax online instructions for reporting a 1099-S sale of vacation (non-rental) property confusing as it gave 2 different ways to report. One indicated sale of home (which is confusing as my situation 1099-S did not pertain to a main residence) and the other indicated listing under investment income. After several attempts, and several hours of research, I call the TurboTax Support Center. I can't give enough praise for Anthony, who handled my case #1496576436. He was thorough in his research, detail-minded, supportive, and patient in researching each additional question I had as we worked through the process together. He understood my concern to be sure the reporting of the 1099-S was properly entered and that it would result in the proper forms being completed. I was extremely pleased to have a live person to consult with. He was extremely kind and engaging. Extra bonus for Anthony!!! Other than the 1099-S reporting issue, I found the use of the total TurboTax process smooth. I did upgrade to Premier prior to calling the Support Center. I'm not sure I really needed to do it since the 1099-S reported as Investment Income. It would be nice to have the $31.27 refunded back to me if I didn't need it. Order #TTDCRTA161157254
Date published: 2022-04-09
Rated 1 out of 5 by from Charing it twice I paid the Turbo Tax Deluxe and I filed my tax report for this year's. And then when I had to file my second state's tax report, they charged me $45 to download the form. Just to download the $45. And then filing for $25 additional??? Seriously?? I was trying to download the paper form and file it by myself but they don't let me do it until I pay. such a bad program
Date published: 2022-04-09
Rated 4 out of 5 by from TurboTax is thorough The tax information was checked and rechecked for accuracy!
Date published: 2022-04-09
Rated 5 out of 5 by from COULDN'T DO IT WITHOUT YOU! BEST WALK THROUGH ASSISTANCE EVER! THANK YOU FOR YOUR ASSISTANCE THROUGHOUT MY FILING PROCESS!
Date published: 2022-04-09
Rated 2 out of 5 by from They say you file free but you dont Why do you say you can file free but, it is not true
Date published: 2022-04-09
Rated 1 out of 5 by from Crappy service It took long enough for this expert to respond to me compared to last years responded. And I'm getting charged almost three times as the amount of file my taxes just so a portion of it goes to their commission based on top of everything no screw it I got to do it myself will go back to h&r block
Date published: 2022-04-09
Rated 3 out of 5 by from Turbo Tax is Adequate Easy to use. But I'm not too fond of not only having to buy the software , but having to pay to file my return also.Turbo Tax is double dipping
Date published: 2022-04-09
Rated 5 out of 5 by from FIRST TIME EVER TO HAVE FUN FILING MY TAXES!! At first I was a bit scared to do this on my own. As soon as I ran into a hiccup I tried the online chat help and got a response IMMEDIATELY!! My questions were answered and I was on to the next item. I had to connect with the support team at least 4 more times and each time I was delighted with a quick response and the correct answer! This was WELL WORTH paying the extra to get it right. THANK YOU!!
Date published: 2022-04-09
Rated 5 out of 5 by from Better than H&R Block I did my taxes with H&R Block for the last 7 years thinking that they offered the best return, however, this year I noticed that the "tax expert" at the local H&R Block office did a very back job calculating my taxes. I decided to check the calculations at TurboTax online and I got a better number, however, as soon as I connected with the TurboTax expert she guided my on the right way and found the best deductions
Date published: 2022-04-09
Rated 5 out of 5 by from Just Dandy We filed with Turbo Tax Online Addition this year. Yay!
Date published: 2022-04-09
All TurboTax® Offerings Reviews - Page 2354