TURBOTAX CUSTOMER REVIEWS

TurboTax Deluxe Reviews

TurboTax Deluxe searches over 350 tax deductions and credits to find every tax break you qualify for, so you get your maximum refund, guaranteed.

(4.5/5 | 63465 reviews)
Star ratings are from 2022
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Rated 1 out of 5 by from Turbotax is a poor product,live support inexistent It is a good product for simple tasks, for example, when filling the paper forms is also a simple task. As soon as the situation gets complex, for example due to ESPP, RSU, etc. it often provides poor help information, attempting to reach any live support adds to the frustration as it is completely inexistent
Date published: 2022-04-12
Rated 5 out of 5 by from Very useful to a tax professional I like the speed with which the program works. I know there's a lot of info you require but it helps to go through the NO answers.
Date published: 2022-04-12
Rated 4 out of 5 by from Need better directions for 529s Was always confused with 529 distributions and scholarship awarding and turbo tax had my daughter filing as a single student, paying 5000 in taxes on a 26000 scholarship. I had to dig deep in the community to find the answers. Of course it was AFTER I consulted the tax help and am not sure how much they are charging for that - the CPA could not tell me the charge either and could only offer partial advice of try filing with claiming her and then not claiming her.
Date published: 2022-04-12
Rated 1 out of 5 by from terrible Because I had a savings credit of $35 they forced me to take deluxe version for $59 and would not allow me to not except the credit! So the credit cost me more! That is just wrong on so many levels!
Date published: 2022-04-12
Rated 5 out of 5 by from Love using Turbo Tax Follow directions and it is easy to use. With pandemic and hectic times, it was hard to get ahold of a tax expert, but I figured it out.
Date published: 2022-04-12
Rated 5 out of 5 by from I love my Turbotax Torcotax is easy to use, it walks you throguh the entire process with ease
Date published: 2022-04-12
Rated 5 out of 5 by from Turbo Tax Rocks Turbo Tax is very easy to use and navigate. Appreciate all the resources that are just a click away.
Date published: 2022-04-12
Rated 5 out of 5 by from Generally good Using TT Business for Trust filing, the program works very well, although there are areas where I have to dig directly into IRS forms and instructions.
Date published: 2022-04-12
Rated 3 out of 5 by from Fast, easy and deceiving You have a good product, easy to use but you deceive the user first by always trying to upgrade the service price, secondly by charging for using a credit card and third and most frustrating by NOT allowing for the NYS state payment to be paid for credit card. Also you did not call back when promised.
Date published: 2022-04-12
Rated 5 out of 5 by from I’ve been using TurboTax since 2011 and will conti Renzi was great.she answered all of my questions and helped me file my taxes fairly while maximizing my return
Date published: 2022-04-12
All TurboTax® Offerings Reviews - Page 2350
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 1 out of 5 by from Turbotax is a poor product,live support inexistent It is a good product for simple tasks, for example, when filling the paper forms is also a simple task. As soon as the situation gets complex, for example due to ESPP, RSU, etc. it often provides poor help information, attempting to reach any live support adds to the frustration as it is completely inexistent
Date published: 2022-04-12
Rated 5 out of 5 by from Very useful to a tax professional I like the speed with which the program works. I know there's a lot of info you require but it helps to go through the NO answers.
Date published: 2022-04-12
Rated 4 out of 5 by from Need better directions for 529s Was always confused with 529 distributions and scholarship awarding and turbo tax had my daughter filing as a single student, paying 5000 in taxes on a 26000 scholarship. I had to dig deep in the community to find the answers. Of course it was AFTER I consulted the tax help and am not sure how much they are charging for that - the CPA could not tell me the charge either and could only offer partial advice of try filing with claiming her and then not claiming her.
Date published: 2022-04-12
Rated 1 out of 5 by from terrible Because I had a savings credit of $35 they forced me to take deluxe version for $59 and would not allow me to not except the credit! So the credit cost me more! That is just wrong on so many levels!
Date published: 2022-04-12
Rated 5 out of 5 by from Love using Turbo Tax Follow directions and it is easy to use. With pandemic and hectic times, it was hard to get ahold of a tax expert, but I figured it out.
Date published: 2022-04-12
Rated 5 out of 5 by from I love my Turbotax Torcotax is easy to use, it walks you throguh the entire process with ease
Date published: 2022-04-12
Rated 5 out of 5 by from Turbo Tax Rocks Turbo Tax is very easy to use and navigate. Appreciate all the resources that are just a click away.
Date published: 2022-04-12
Rated 5 out of 5 by from Generally good Using TT Business for Trust filing, the program works very well, although there are areas where I have to dig directly into IRS forms and instructions.
Date published: 2022-04-12
Rated 3 out of 5 by from Fast, easy and deceiving You have a good product, easy to use but you deceive the user first by always trying to upgrade the service price, secondly by charging for using a credit card and third and most frustrating by NOT allowing for the NYS state payment to be paid for credit card. Also you did not call back when promised.
Date published: 2022-04-12
Rated 5 out of 5 by from I’ve been using TurboTax since 2011 and will conti Renzi was great.she answered all of my questions and helped me file my taxes fairly while maximizing my return
Date published: 2022-04-12
All TurboTax® Offerings Reviews - Page 2350