TURBOTAX CUSTOMER REVIEWS

TurboTax Deluxe Reviews

Our most popular product, TurboTax Deluxe searches over 350 tax deductions and credits to find every tax break you qualify for, so you get your maximum refund, guaranteed.

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Own a business
Student
Rated 3 out of 5 by from Getting tougher to use each year I've noticed each year it gets a little quirkier. First when I save my return, then come back in I expect it to be exactly where I left off. It does not consistently do that. I sometimes goes back to the beginning of the section, then I have to re-answer questions that I already answered. Also I notice Turbo Tax misses things on the first time around. For example, I entered in all my info and college 529 information and it says nothing is taxable since it is a 529 and used for school purposes only. Then I go through the sections again for my own review, and it comes to a different conclusion about the 529 information. Yet I didn't change a thing. I've noticed this on various occasions with other portions. Bottom line if I didn't double check my own return, Turbo Tax would miss things.
Date published: 2021-04-23
Rated 5 out of 5 by from Easy to use Turbo Tax is Easy to use - my only problem was knowing how much I received from the economic impact payments
Date published: 2021-04-23
Rated 1 out of 5 by from Watch out for the surprise add ons In the last five years, I have used turbo tax I have always had a good experience and was able to receive help included in the basic plan. Unfortunately this year, my return was repeatedly rejected and spent 4 hours with the rep (who was amazing) and found out that when I e-filed some how without agreement or warned I was charged almost $200 to file and I have always chosen basic not the deluxe. But whats worse is my return is still being rejected, Now I have to mail it and wait almost 16 weeks. We are forced to file taxes, the government is just giving us back our money (without interest). Why would I be charged almost $200 when I'm a low-income single-parent there should be levels based on your income they should not be allowed to charge that much.
Date published: 2021-04-23
Rated 5 out of 5 by from Very easy to use I use to spend hours grinding out my Federal Income Tax Return. Now I do it in minutes
Date published: 2021-04-23
Rated 5 out of 5 by from Quick and easy I enjoyed easy access to filing my taxes. Turbo Tax is my go to for taxes.
Date published: 2021-04-23
Rated 5 out of 5 by from Turbo Tax is very helpful This is my second year filing with Turbo Tax and it has made filing easy and efficient.
Date published: 2021-04-23
Rated 5 out of 5 by from TurboTax is easy on the brain! Preparing our return was super easy. All of the fields were simple to understand and answer.
Date published: 2021-04-23
Rated 5 out of 5 by from Great Greeeeeeeeeeeeeeaaaaaaaaaaaaaaaaaaaaaaaaaaaaaat!!!
Date published: 2021-04-23
Rated 5 out of 5 by from GREAT EASY NO PROBLEMS. I DON'T HAVE ANYTHING MORE TO SAY.
Date published: 2021-04-23
Rated 5 out of 5 by from Love the Turbo Tax tool! Very easy to use and understand tool. Will definitely change my preference to Turbo Tax.
Date published: 2021-04-23
All TurboTax® Offerings Reviews - Page 2349
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Rated 3 out of 5 by from Getting tougher to use each year I've noticed each year it gets a little quirkier. First when I save my return, then come back in I expect it to be exactly where I left off. It does not consistently do that. I sometimes goes back to the beginning of the section, then I have to re-answer questions that I already answered. Also I notice Turbo Tax misses things on the first time around. For example, I entered in all my info and college 529 information and it says nothing is taxable since it is a 529 and used for school purposes only. Then I go through the sections again for my own review, and it comes to a different conclusion about the 529 information. Yet I didn't change a thing. I've noticed this on various occasions with other portions. Bottom line if I didn't double check my own return, Turbo Tax would miss things.
Date published: 2021-04-23
Rated 5 out of 5 by from Easy to use Turbo Tax is Easy to use - my only problem was knowing how much I received from the economic impact payments
Date published: 2021-04-23
Rated 1 out of 5 by from Watch out for the surprise add ons In the last five years, I have used turbo tax I have always had a good experience and was able to receive help included in the basic plan. Unfortunately this year, my return was repeatedly rejected and spent 4 hours with the rep (who was amazing) and found out that when I e-filed some how without agreement or warned I was charged almost $200 to file and I have always chosen basic not the deluxe. But whats worse is my return is still being rejected, Now I have to mail it and wait almost 16 weeks. We are forced to file taxes, the government is just giving us back our money (without interest). Why would I be charged almost $200 when I'm a low-income single-parent there should be levels based on your income they should not be allowed to charge that much.
Date published: 2021-04-23
Rated 5 out of 5 by from Very easy to use I use to spend hours grinding out my Federal Income Tax Return. Now I do it in minutes
Date published: 2021-04-23
Rated 5 out of 5 by from Quick and easy I enjoyed easy access to filing my taxes. Turbo Tax is my go to for taxes.
Date published: 2021-04-23
Rated 5 out of 5 by from Turbo Tax is very helpful This is my second year filing with Turbo Tax and it has made filing easy and efficient.
Date published: 2021-04-23
Rated 5 out of 5 by from TurboTax is easy on the brain! Preparing our return was super easy. All of the fields were simple to understand and answer.
Date published: 2021-04-23
Rated 5 out of 5 by from Great Greeeeeeeeeeeeeeaaaaaaaaaaaaaaaaaaaaaaaaaaaaaat!!!
Date published: 2021-04-23
Rated 5 out of 5 by from GREAT EASY NO PROBLEMS. I DON'T HAVE ANYTHING MORE TO SAY.
Date published: 2021-04-23
Rated 5 out of 5 by from Love the Turbo Tax tool! Very easy to use and understand tool. Will definitely change my preference to Turbo Tax.
Date published: 2021-04-23
All TurboTax® Offerings Reviews - Page 2349