TURBOTAX CUSTOMER REVIEWS

TurboTax Deluxe Reviews

Our most popular product, TurboTax Deluxe searches over 350 tax deductions and credits to find every tax break you qualify for, so you get your maximum refund, guaranteed.

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Own a business
Student
Rated 2 out of 5 by from Overpriced and Upgrade Obssessed Won't be using Turbotax next year. It has steadily gotten more and more expensive. Just paid $100 for a Federal return because my wife made $600 selling Tupperware and $50 for the matching state return. That's absurd to say the very least. Had my wife not sold $600 worth of plastic bowls the returns would have been free. I also hated how the program kept repeatedly asking me to upgrade. Ask once and be done with it. You keep popping it up in the hopes that someone will mistakenly click yes or something. I've stuck with Turbotax for over a decade because it was convenient. It's not anymore. So good luck with your future endeavors. I won't be along for the ride.
Date published: 2021-04-28
Rated 5 out of 5 by from Customer service is so helpful. live experts were very patient and helpful every step if the way.
Date published: 2021-04-28
Rated 5 out of 5 by from Turbo Tax has been my go to for the past three now Turbo tax makes filing less scary going step by step with you and making sure you understand every step of the way.
Date published: 2021-04-28
Rated 4 out of 5 by from good service nice and easy to understand waiting for my refund and i get it quick
Date published: 2021-04-28
Rated 5 out of 5 by from Easy to use for the self employed. friendly UI I use it every year as it is free and easy to use being Self-Employed!
Date published: 2021-04-28
Rated 3 out of 5 by from Unable to change from Turbo Live Help I clicked Turo Live Help, on accident, and was unable to remove it unless I started my file completely over....not happy about that.
Date published: 2021-04-28
Rated 5 out of 5 by from Turbo Tax is an excellent product!!! Very easy to use and answers all questions!! Very professional product and staff!! I highly recommend!!
Date published: 2021-04-28
Rated 4 out of 5 by from TurboTax is Great, But.... I love the ease of preparing our tax returns with TurboTax. However there are 2 issues: 1. When I do have a question, and it is not a common question, I never seem to get an answer. 2. I paid full price for my Premier TurboTax download, but when it is time to file the returns, they want another $25 to file my state return! When it says you get Federal & 1 State, that only means you can prepare both for free. The Federal return is filed free, but there is a fee to file the State return! I will continue to use TurboTax for my tax preparation, but until TurboTax provides free filing for the state return, I will either find some other free e-filing service or mail in our return.
Date published: 2021-04-28
Rated 5 out of 5 by from Easy and confidential Turbo Tax is consistently reliable and easy to use. Given my current circumstance I trust them to e-file my taxes without the support of a sophisticated accountant or service
Date published: 2021-04-28
Rated 2 out of 5 by from Not as good as previous years. For first time since 1992, I am disappointed in TurboTax. First, my shipment this year did not have last year's data and your support tried to help but could not so I had to re-enter all of the information. One of the updates lower the fonts so that I had to a magnifying glass to read the screen. On my computer, each screen was approximate 3 inches by 3 inches. My computer screen is 14 inches by 7 inches. Result is that I may find a new tax provider next year.
Date published: 2021-04-28
All TurboTax® Offerings Reviews - Page 2338
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Rated 2 out of 5 by from Overpriced and Upgrade Obssessed Won't be using Turbotax next year. It has steadily gotten more and more expensive. Just paid $100 for a Federal return because my wife made $600 selling Tupperware and $50 for the matching state return. That's absurd to say the very least. Had my wife not sold $600 worth of plastic bowls the returns would have been free. I also hated how the program kept repeatedly asking me to upgrade. Ask once and be done with it. You keep popping it up in the hopes that someone will mistakenly click yes or something. I've stuck with Turbotax for over a decade because it was convenient. It's not anymore. So good luck with your future endeavors. I won't be along for the ride.
Date published: 2021-04-28
Rated 5 out of 5 by from Customer service is so helpful. live experts were very patient and helpful every step if the way.
Date published: 2021-04-28
Rated 5 out of 5 by from Turbo Tax has been my go to for the past three now Turbo tax makes filing less scary going step by step with you and making sure you understand every step of the way.
Date published: 2021-04-28
Rated 4 out of 5 by from good service nice and easy to understand waiting for my refund and i get it quick
Date published: 2021-04-28
Rated 5 out of 5 by from Easy to use for the self employed. friendly UI I use it every year as it is free and easy to use being Self-Employed!
Date published: 2021-04-28
Rated 3 out of 5 by from Unable to change from Turbo Live Help I clicked Turo Live Help, on accident, and was unable to remove it unless I started my file completely over....not happy about that.
Date published: 2021-04-28
Rated 5 out of 5 by from Turbo Tax is an excellent product!!! Very easy to use and answers all questions!! Very professional product and staff!! I highly recommend!!
Date published: 2021-04-28
Rated 4 out of 5 by from TurboTax is Great, But.... I love the ease of preparing our tax returns with TurboTax. However there are 2 issues: 1. When I do have a question, and it is not a common question, I never seem to get an answer. 2. I paid full price for my Premier TurboTax download, but when it is time to file the returns, they want another $25 to file my state return! When it says you get Federal & 1 State, that only means you can prepare both for free. The Federal return is filed free, but there is a fee to file the State return! I will continue to use TurboTax for my tax preparation, but until TurboTax provides free filing for the state return, I will either find some other free e-filing service or mail in our return.
Date published: 2021-04-28
Rated 5 out of 5 by from Easy and confidential Turbo Tax is consistently reliable and easy to use. Given my current circumstance I trust them to e-file my taxes without the support of a sophisticated accountant or service
Date published: 2021-04-28
Rated 2 out of 5 by from Not as good as previous years. For first time since 1992, I am disappointed in TurboTax. First, my shipment this year did not have last year's data and your support tried to help but could not so I had to re-enter all of the information. One of the updates lower the fonts so that I had to a magnifying glass to read the screen. On my computer, each screen was approximate 3 inches by 3 inches. My computer screen is 14 inches by 7 inches. Result is that I may find a new tax provider next year.
Date published: 2021-04-28
All TurboTax® Offerings Reviews - Page 2338