TURBOTAX CUSTOMER REVIEWS

TurboTax Deluxe Reviews

Our most popular product, TurboTax Deluxe searches over 350 tax deductions and credits to find every tax break you qualify for, so you get your maximum refund, guaranteed.

Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Rated 4 out of 5 by from Used Turbo Tax for several years Like the ease of the questions and finding tax docs to complete forms.
Date published: 2021-02-28
Rated 3 out of 5 by from Disappointed in 2020 Tax Return Preparation I have been using TurboTax for approximately 10 years now. This is the first time I had technical issues that I have never experienced in the past. The calculation of my 2019 Virginia State Refund was incorrect and could not find a fix through help or calling Technical Support. Also I could not print the receipt for the fees I paid for filing both Federal and State taxes.
Date published: 2021-02-28
Rated 2 out of 5 by from Disappointing this year I purchased Turbo Tax Home & Business for the first time and it was horrible. The "work on my own" drop down didn't work and the section for RSU's did not work at all. When I contacted turbotax for help, they could not help me and admitted so. I said that I wanted a refund so that I could purchase Premier instead and they were unable to issue a refund over the phone. I submitted an online form requesting a refund over a month ago have not received any communications about this refund. The Premier version worked better, but I have now paid DOUBLE for this software since I never received a refund for the Home & Business. Likewise, the RSU section does not work properly in Premier and I had to use the override function in order to manually input values in the Forms.
Date published: 2021-02-28
Rated 3 out of 5 by from Turbo Tax Has a few things not obvious Got great answers from tax expert and live chat. Needs more clarity on split refund and 2020 refis.
Date published: 2021-02-28
Rated 4 out of 5 by from turbo tax is alright i had a good experience the prices were not too bad or to unexpected
Date published: 2021-02-28
Rated 4 out of 5 by from Turbo tax is fairly easy but can get stuck where y As above it can get stuck in a place you dont want to be
Date published: 2021-02-28
Rated 5 out of 5 by from Awesome very easy to use!! Would recommend to anyone!! its the vest to use
Date published: 2021-02-28
Rated 5 out of 5 by from Tax Assistance I spoke with Elicia who was wonderful! I was getting very frustrated and she was able to calm me down to finish my returns. She was a GREAT experience!
Date published: 2021-02-28
Rated 5 out of 5 by from Turbotax is easy to use! Turbotax takes the worry out of filing my taxes! It is easy to use and walks you through filing with ease!
Date published: 2021-02-28
Rated 5 out of 5 by from LOVE THE GREAT HELP I LOVE ALL THE GREAT HELP THAT I HAD. VERY GOOD ATTITUDES AND GREAT PERSONAILITES
Date published: 2021-02-28
All TurboTax® Offerings Reviews - Page 2323
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Rated 4 out of 5 by from Used Turbo Tax for several years Like the ease of the questions and finding tax docs to complete forms.
Date published: 2021-02-28
Rated 3 out of 5 by from Disappointed in 2020 Tax Return Preparation I have been using TurboTax for approximately 10 years now. This is the first time I had technical issues that I have never experienced in the past. The calculation of my 2019 Virginia State Refund was incorrect and could not find a fix through help or calling Technical Support. Also I could not print the receipt for the fees I paid for filing both Federal and State taxes.
Date published: 2021-02-28
Rated 2 out of 5 by from Disappointing this year I purchased Turbo Tax Home & Business for the first time and it was horrible. The "work on my own" drop down didn't work and the section for RSU's did not work at all. When I contacted turbotax for help, they could not help me and admitted so. I said that I wanted a refund so that I could purchase Premier instead and they were unable to issue a refund over the phone. I submitted an online form requesting a refund over a month ago have not received any communications about this refund. The Premier version worked better, but I have now paid DOUBLE for this software since I never received a refund for the Home & Business. Likewise, the RSU section does not work properly in Premier and I had to use the override function in order to manually input values in the Forms.
Date published: 2021-02-28
Rated 3 out of 5 by from Turbo Tax Has a few things not obvious Got great answers from tax expert and live chat. Needs more clarity on split refund and 2020 refis.
Date published: 2021-02-28
Rated 4 out of 5 by from turbo tax is alright i had a good experience the prices were not too bad or to unexpected
Date published: 2021-02-28
Rated 4 out of 5 by from Turbo tax is fairly easy but can get stuck where y As above it can get stuck in a place you dont want to be
Date published: 2021-02-28
Rated 5 out of 5 by from Awesome very easy to use!! Would recommend to anyone!! its the vest to use
Date published: 2021-02-28
Rated 5 out of 5 by from Tax Assistance I spoke with Elicia who was wonderful! I was getting very frustrated and she was able to calm me down to finish my returns. She was a GREAT experience!
Date published: 2021-02-28
Rated 5 out of 5 by from Turbotax is easy to use! Turbotax takes the worry out of filing my taxes! It is easy to use and walks you through filing with ease!
Date published: 2021-02-28
Rated 5 out of 5 by from LOVE THE GREAT HELP I LOVE ALL THE GREAT HELP THAT I HAD. VERY GOOD ATTITUDES AND GREAT PERSONAILITES
Date published: 2021-02-28
All TurboTax® Offerings Reviews - Page 2323