TURBOTAX CUSTOMER REVIEWS

TurboTax Deluxe Reviews

Our most popular product, TurboTax Deluxe searches over 350 tax deductions and credits to find every tax break you qualify for, so you get your maximum refund, guaranteed.

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Own a business
Student
Rated 5 out of 5 by from Easy Made the process very simple. The step by step process was very easy.
Date published: 2021-04-29
Rated 4 out of 5 by from Very nice program but updates are cumbersome Generally TurboTax works well, however the updates upon each use are very frustrating and time consuming. Wish you would find a way to make these faster and less frequent.
Date published: 2021-04-29
Rated 5 out of 5 by from I am totally satisfied with Turbo tax free edition I love that I can do it myself and still get professional checking! It's easy and I get my refund so I am happy!
Date published: 2021-04-29
Rated 5 out of 5 by from quick and easy quick and easy. question and help sections helpful
Date published: 2021-04-29
Rated 4 out of 5 by from Turbo Tax is fairly simple to operate and navigate Turbo Tax is fairly simple to operate and navigate. I would recommend they put in a feature that give you a little more information to understand the impact of various key tax data inputs.
Date published: 2021-04-29
Rated 5 out of 5 by from We Had A Great Experience With Turbo Tax Live Our taxes were different this year and Turbo Tax Live and our specialist were there to answer any questions.
Date published: 2021-04-29
Rated 3 out of 5 by from TurboTax Experts Are Great; Fidelity Parser Bad Had a great experience with Jim, the expert I wound up hiring. He was very pleasant and helpful. Originally I tried using the completely automated service, but unfortunately you could not parse my Fidelity 1099 Consolidated (1099-DIV, 1099-INT, 1099-B) correctly. Thus I had to hire an expert (and pay more) than using the automated service.
Date published: 2021-04-29
Rated 5 out of 5 by from Excellent Product I have used this product and software since 1992 and it has never failed me or my clients/freinds/family. thank you
Date published: 2021-04-29
Rated 5 out of 5 by from Turbo tax is great. She was fantastic. very helpful and nice. Very patience.
Date published: 2021-04-29
Rated 3 out of 5 by from Software Compatibility Issues I purchased TurboTax Business to file a trust return and was only able to file the Federal return. TurboTax doesn't provide software to do the state trust return. I had to see a tax pro to file the state return. I purchased TurboTax Premier for my individual tax returns on my Mac computer only to find that the Operating System on my 10 year old computer was no compatible with this software. I was not able to return the digital download from Amazon. I bought a Microsoft computer and again ordered TurboTax Premier but this time the Microsoft version from Amazon. The software loaded but a blank white screen displayed and I was not able to move forward. My wife did some internet searching and found that the display resolution might be the problem. One blog suggested reducing the resolution to 640x480. My new computer did not have a selection for this low a resolution setting. I choose the lowest selection which was 800x600 and the forms would load but the screen was not fully displayed. I continued and filled in both Federal and one of my State returns. I had another State return to do as I moved from one state to another. When TurboTax started my second state return it prompted me to purchase the additional state but because the screen would not fully display, I was unable to continue and was stuck on this screen. I searched for a TurboTax phone number to call for help. After 30 minutes of searching and getting text message help, I finally located an opportunity for a representative to call me. I selected this icon and was called within a minute. I was on the phone with the TurboTax representative for over 2 hours. The solution was found to be the screen resolution. I set the screen resolution to what they recommended, 1600x900, and everything then worked fine. I was able to file my returns. I don't know why this resolution issue was a problem for the software. There is room for improvement here. This is why I gave an average rating. This was a very frustrating process.
Date published: 2021-04-29
All TurboTax® Offerings Reviews - Page 2312
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Rated 5 out of 5 by from Easy Made the process very simple. The step by step process was very easy.
Date published: 2021-04-29
Rated 4 out of 5 by from Very nice program but updates are cumbersome Generally TurboTax works well, however the updates upon each use are very frustrating and time consuming. Wish you would find a way to make these faster and less frequent.
Date published: 2021-04-29
Rated 5 out of 5 by from I am totally satisfied with Turbo tax free edition I love that I can do it myself and still get professional checking! It's easy and I get my refund so I am happy!
Date published: 2021-04-29
Rated 5 out of 5 by from quick and easy quick and easy. question and help sections helpful
Date published: 2021-04-29
Rated 4 out of 5 by from Turbo Tax is fairly simple to operate and navigate Turbo Tax is fairly simple to operate and navigate. I would recommend they put in a feature that give you a little more information to understand the impact of various key tax data inputs.
Date published: 2021-04-29
Rated 5 out of 5 by from We Had A Great Experience With Turbo Tax Live Our taxes were different this year and Turbo Tax Live and our specialist were there to answer any questions.
Date published: 2021-04-29
Rated 3 out of 5 by from TurboTax Experts Are Great; Fidelity Parser Bad Had a great experience with Jim, the expert I wound up hiring. He was very pleasant and helpful. Originally I tried using the completely automated service, but unfortunately you could not parse my Fidelity 1099 Consolidated (1099-DIV, 1099-INT, 1099-B) correctly. Thus I had to hire an expert (and pay more) than using the automated service.
Date published: 2021-04-29
Rated 5 out of 5 by from Excellent Product I have used this product and software since 1992 and it has never failed me or my clients/freinds/family. thank you
Date published: 2021-04-29
Rated 5 out of 5 by from Turbo tax is great. She was fantastic. very helpful and nice. Very patience.
Date published: 2021-04-29
Rated 3 out of 5 by from Software Compatibility Issues I purchased TurboTax Business to file a trust return and was only able to file the Federal return. TurboTax doesn't provide software to do the state trust return. I had to see a tax pro to file the state return. I purchased TurboTax Premier for my individual tax returns on my Mac computer only to find that the Operating System on my 10 year old computer was no compatible with this software. I was not able to return the digital download from Amazon. I bought a Microsoft computer and again ordered TurboTax Premier but this time the Microsoft version from Amazon. The software loaded but a blank white screen displayed and I was not able to move forward. My wife did some internet searching and found that the display resolution might be the problem. One blog suggested reducing the resolution to 640x480. My new computer did not have a selection for this low a resolution setting. I choose the lowest selection which was 800x600 and the forms would load but the screen was not fully displayed. I continued and filled in both Federal and one of my State returns. I had another State return to do as I moved from one state to another. When TurboTax started my second state return it prompted me to purchase the additional state but because the screen would not fully display, I was unable to continue and was stuck on this screen. I searched for a TurboTax phone number to call for help. After 30 minutes of searching and getting text message help, I finally located an opportunity for a representative to call me. I selected this icon and was called within a minute. I was on the phone with the TurboTax representative for over 2 hours. The solution was found to be the screen resolution. I set the screen resolution to what they recommended, 1600x900, and everything then worked fine. I was able to file my returns. I don't know why this resolution issue was a problem for the software. There is room for improvement here. This is why I gave an average rating. This was a very frustrating process.
Date published: 2021-04-29
All TurboTax® Offerings Reviews - Page 2312