TURBOTAX CUSTOMER REVIEWS

TurboTax Deluxe Reviews

TurboTax Deluxe searches over 350 tax deductions and credits to find every tax break you qualify for, so you get your maximum refund, guaranteed.

(4.5/5 | 63465 reviews)
Star ratings are from 2022
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Rated 5 out of 5 by from Good but very costly to use I used turbo tax last year but your system said that I did not file with turbo tax last year. Also I was suppose to get 15.00 off as I am a truist bank holder but it was not applied. It cost me almost half off my return to pay for this service that was free in the past, It is getting expensive. But it works and you need to do your taxes!!!!
Date published: 2022-04-13
Rated 2 out of 5 by from turbotax was not so awesome this year. took on a draw on my annuity prior to the pandemic and wasn't able to file on my own because the online portal didn't have the updated pandemic tax codes. felt like i was forced to use their expert service and the turbotax app on my phone was faulty and i couldn't see my messages in a timely fashion (and sometimes not at all). wasn't really happy with the service i got and felt like i had to pay a couple hundred dollars out of pocket.
Date published: 2022-04-13
Rated 5 out of 5 by from Turbo Tax is great I have used Turbo Tax for years and really appreciate how easy it is.
Date published: 2022-04-13
Rated 1 out of 5 by from TO EXPENSIVE! Turbo Tax is getting expensive! Please DROP YOUR COST or next next year I might not use your service. Also the Mobile app kicks you out if you go to a different app. Please fix your Mobile app.
Date published: 2022-04-13
Rated 5 out of 5 by from Loved the ease and assitance I loved the ease and assistance from filing MYSELF online. Thanks.
Date published: 2022-04-13
Rated 2 out of 5 by from first experience with full service I have provided my review on the previous pages. If you had a back button, I would have copied and pasted. I have come this far and I still haven't seen my return nor have verified some tax situations that were unique to my return - frustrating.
Date published: 2022-04-13
Rated 3 out of 5 by from TurboTax, useful, raw and clunky TurboTax remains useful and one of the few ways to reasonably file from home. Clunky examples: Screens don't resize, some text in image form so can't copy out. Some fields, such as payment date, provides no date selector or guidance on format (or should I type "today"). Instructions for paying state taxes are not clear and require exploration. There are too many opportunities to save and review at the end. Reviewing is fine, but along the way tell me I can wait till the end to actually save the final copy. SUBMITTING THIS REVIEW didn't even work, claiming an ad-blocker was preventing submission. I'm donating my time by submitting this to improve TurboTax, and I have to deal with these annoyances and type the review a second time!??! Website should figure this out wll before I get through typing everything!!! Now on my 4thd attempt & retype, this review site didn't even work in Chrome or Edge!! Shame on Intuit wasting our time. (Now trying Firefox) Advice & tips on how to make "next time" easier, such as how and where to save documents throughout the year. After all, collecting the documents takes almost half the time and frustration of the effort.
Date published: 2022-04-13
Rated 5 out of 5 by from it was easy it was easy it was easy it was easy it was easy it was easy it was easy
Date published: 2022-04-13
Rated 4 out of 5 by from I am pleased with the Turbo Tax experience. My live tax expert was awesome. She went over an above what I would have expected.
Date published: 2022-04-13
Rated 4 out of 5 by from TurboTax, slight hickup Surprised I had an issue with state download, gotten into a cycling problem, but was finally able to correct by following the Intuit sites instruction for a fix.
Date published: 2022-04-13
All TurboTax® Offerings Reviews - Page 2290
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 5 out of 5 by from Good but very costly to use I used turbo tax last year but your system said that I did not file with turbo tax last year. Also I was suppose to get 15.00 off as I am a truist bank holder but it was not applied. It cost me almost half off my return to pay for this service that was free in the past, It is getting expensive. But it works and you need to do your taxes!!!!
Date published: 2022-04-13
Rated 2 out of 5 by from turbotax was not so awesome this year. took on a draw on my annuity prior to the pandemic and wasn't able to file on my own because the online portal didn't have the updated pandemic tax codes. felt like i was forced to use their expert service and the turbotax app on my phone was faulty and i couldn't see my messages in a timely fashion (and sometimes not at all). wasn't really happy with the service i got and felt like i had to pay a couple hundred dollars out of pocket.
Date published: 2022-04-13
Rated 5 out of 5 by from Turbo Tax is great I have used Turbo Tax for years and really appreciate how easy it is.
Date published: 2022-04-13
Rated 1 out of 5 by from TO EXPENSIVE! Turbo Tax is getting expensive! Please DROP YOUR COST or next next year I might not use your service. Also the Mobile app kicks you out if you go to a different app. Please fix your Mobile app.
Date published: 2022-04-13
Rated 5 out of 5 by from Loved the ease and assitance I loved the ease and assistance from filing MYSELF online. Thanks.
Date published: 2022-04-13
Rated 2 out of 5 by from first experience with full service I have provided my review on the previous pages. If you had a back button, I would have copied and pasted. I have come this far and I still haven't seen my return nor have verified some tax situations that were unique to my return - frustrating.
Date published: 2022-04-13
Rated 3 out of 5 by from TurboTax, useful, raw and clunky TurboTax remains useful and one of the few ways to reasonably file from home. Clunky examples: Screens don't resize, some text in image form so can't copy out. Some fields, such as payment date, provides no date selector or guidance on format (or should I type "today"). Instructions for paying state taxes are not clear and require exploration. There are too many opportunities to save and review at the end. Reviewing is fine, but along the way tell me I can wait till the end to actually save the final copy. SUBMITTING THIS REVIEW didn't even work, claiming an ad-blocker was preventing submission. I'm donating my time by submitting this to improve TurboTax, and I have to deal with these annoyances and type the review a second time!??! Website should figure this out wll before I get through typing everything!!! Now on my 4thd attempt & retype, this review site didn't even work in Chrome or Edge!! Shame on Intuit wasting our time. (Now trying Firefox) Advice & tips on how to make "next time" easier, such as how and where to save documents throughout the year. After all, collecting the documents takes almost half the time and frustration of the effort.
Date published: 2022-04-13
Rated 5 out of 5 by from it was easy it was easy it was easy it was easy it was easy it was easy it was easy
Date published: 2022-04-13
Rated 4 out of 5 by from I am pleased with the Turbo Tax experience. My live tax expert was awesome. She went over an above what I would have expected.
Date published: 2022-04-13
Rated 4 out of 5 by from TurboTax, slight hickup Surprised I had an issue with state download, gotten into a cycling problem, but was finally able to correct by following the Intuit sites instruction for a fix.
Date published: 2022-04-13
All TurboTax® Offerings Reviews - Page 2290