TURBOTAX CUSTOMER REVIEWS

TurboTax Deluxe Reviews

Our most popular product, TurboTax Deluxe searches over 350 tax deductions and credits to find every tax break you qualify for, so you get your maximum refund, guaranteed.

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Own a business
Student
Rated 4 out of 5 by from Generally well done. Some problems Data import and posting to appropriate forms seems to work well. First problem is that the import worksheet do not show a date from the data when it was prepared. Needed if an institution sends a corrected report/data sheets. Do not have box 13 on the 1099-R TT form. Our return was rejected three or four times because TT thought there were duplicate 1099s. We had two identical 1009s from an institution except for an account number in Box 13. Shows on the imported form but has no place on the TT form. Finally had to mail the return. This leads to the next problem which is a lack of human help for the duplicate 1099 problem. All I could find was a promotion to buy their "Expert" services. No email, no chat, no phone number. NOTHING!! First time in many years of using TT that I needed some help and it sure seems like my problem was caused by TT which it turns out doen't communicate with customers. Oh well, one more year to deal with TT.
Date published: 2021-04-25
Rated 4 out of 5 by from Good Job A couple of hiccups. But on balance, easy to work with.
Date published: 2021-04-25
Rated 4 out of 5 by from STILL Easy to file Easy to use this product as usual. have been using for over 20 years
Date published: 2021-04-25
Rated 4 out of 5 by from First time user all questions were easy to answer and I liked being able to use the live chat when I had a question.
Date published: 2021-04-25
Rated 2 out of 5 by from Turbo Tax lost a lot of useful steps 1. Estimated tax section in no longer easily accessible. It is an necessary step for tax preparation and should be in the step by step interview. 2. 1099-Misc form force people to the schedule C even though it is not business related. For example, it is income from Structured Notes Interest, but TurboTax forces me to generate Schedule C. In step by step interview, not allow me to enter Other income section.
Date published: 2021-04-25
Rated 5 out of 5 by from Easy to use We've used Turbo Tax for years. We use it with confidence that our taxes will be done right!!
Date published: 2021-04-25
Rated 5 out of 5 by from This was Great! This was fast and easy and I did it from home so no need to travel
Date published: 2021-04-25
Rated 5 out of 5 by from Good program able to complete successfully without help at all.
Date published: 2021-04-25
Rated 4 out of 5 by from Issues with State Return due to 401k Distribution Took a lot of time to figure out that I couldn't file the State return due to a 401k Distribution - unfortunately, I didn't get the error until I had already paid for the return. Fingers crossed that they don't actually charge you until you actually electronically file... BTW - I was stuck in a LOOP for a good hour trying to figure out how to get past the State error. Just when I thought I was making progress, the error would pop up again. There was NO explanation saying you couldn't file electronically... just the same error over and over. SO FRUSTRATING!!! I'm glad this wasn't my first time using Turbo Tax, because it would be my last!
Date published: 2021-04-25
Rated 4 out of 5 by from Turbotax = Freedom! Turbotax helpfully walked me through the process of filing my taxes as a new person who's never done it before and gave me the confidence to feel like I was capable of doing my taxes on my own.
Date published: 2021-04-25
All TurboTax® Offerings Reviews - Page 2274
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Rated 4 out of 5 by from Generally well done. Some problems Data import and posting to appropriate forms seems to work well. First problem is that the import worksheet do not show a date from the data when it was prepared. Needed if an institution sends a corrected report/data sheets. Do not have box 13 on the 1099-R TT form. Our return was rejected three or four times because TT thought there were duplicate 1099s. We had two identical 1009s from an institution except for an account number in Box 13. Shows on the imported form but has no place on the TT form. Finally had to mail the return. This leads to the next problem which is a lack of human help for the duplicate 1099 problem. All I could find was a promotion to buy their "Expert" services. No email, no chat, no phone number. NOTHING!! First time in many years of using TT that I needed some help and it sure seems like my problem was caused by TT which it turns out doen't communicate with customers. Oh well, one more year to deal with TT.
Date published: 2021-04-25
Rated 4 out of 5 by from Good Job A couple of hiccups. But on balance, easy to work with.
Date published: 2021-04-25
Rated 4 out of 5 by from STILL Easy to file Easy to use this product as usual. have been using for over 20 years
Date published: 2021-04-25
Rated 4 out of 5 by from First time user all questions were easy to answer and I liked being able to use the live chat when I had a question.
Date published: 2021-04-25
Rated 2 out of 5 by from Turbo Tax lost a lot of useful steps 1. Estimated tax section in no longer easily accessible. It is an necessary step for tax preparation and should be in the step by step interview. 2. 1099-Misc form force people to the schedule C even though it is not business related. For example, it is income from Structured Notes Interest, but TurboTax forces me to generate Schedule C. In step by step interview, not allow me to enter Other income section.
Date published: 2021-04-25
Rated 5 out of 5 by from Easy to use We've used Turbo Tax for years. We use it with confidence that our taxes will be done right!!
Date published: 2021-04-25
Rated 5 out of 5 by from This was Great! This was fast and easy and I did it from home so no need to travel
Date published: 2021-04-25
Rated 5 out of 5 by from Good program able to complete successfully without help at all.
Date published: 2021-04-25
Rated 4 out of 5 by from Issues with State Return due to 401k Distribution Took a lot of time to figure out that I couldn't file the State return due to a 401k Distribution - unfortunately, I didn't get the error until I had already paid for the return. Fingers crossed that they don't actually charge you until you actually electronically file... BTW - I was stuck in a LOOP for a good hour trying to figure out how to get past the State error. Just when I thought I was making progress, the error would pop up again. There was NO explanation saying you couldn't file electronically... just the same error over and over. SO FRUSTRATING!!! I'm glad this wasn't my first time using Turbo Tax, because it would be my last!
Date published: 2021-04-25
Rated 4 out of 5 by from Turbotax = Freedom! Turbotax helpfully walked me through the process of filing my taxes as a new person who's never done it before and gave me the confidence to feel like I was capable of doing my taxes on my own.
Date published: 2021-04-25
All TurboTax® Offerings Reviews - Page 2274