TURBOTAX CUSTOMER REVIEWS

TurboTax Deluxe Reviews

Our most popular product, TurboTax Deluxe searches over 350 tax deductions and credits to find every tax break you qualify for, so you get your maximum refund, guaranteed.

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Own a business
Student
Rated 5 out of 5 by from Love Turbo Tax I've been going to Jackson Hewitt for the last 4 years. I saved way more money on Turbo Tax and Turbo Tax was so easy to use. I saved over $450 and it took the same amount of time.
Date published: 2021-04-25
Rated 4 out of 5 by from Turbo Tax is convenient and easy to use There are many resources to help answer your questions.
Date published: 2021-04-25
Rated 4 out of 5 by from Turbo Tax was good The state was a little cumbersome and not as clear cut as the federal
Date published: 2021-04-25
Rated 4 out of 5 by from easy to maneuver been doing this on my own through turbo tax for years
Date published: 2021-04-25
Rated 5 out of 5 by from Turbo tax helped me maintain my sanity My taxes for 2020 were a bit complicated and I knew I was going to owe quite a large amount to the IRS. I had a tax agent help me. She guided me and was very thorough with her explanations and the processes. Her help made the process much more pleasant. Thank you Turbo Tax and Mallavika.
Date published: 2021-04-25
Rated 2 out of 5 by from Turbo Tax keeps getting worse year over year Really poor experience this year. smart check really not that smart. TT let me get all the to ready to transfer for filing before telling me it found errors that wouldn't let me file, even though there were several other pre-checks done before this time. Also a big disconnect between what my W2 has for NJ state boxes 15, 16, 17 and what TT expects. Spend 1/2hr trying to figure out how to get around that. Overall very disappointed.
Date published: 2021-04-25
Rated 5 out of 5 by from Turbo Tax Service 2020 Taxes I liked how I was able to work on my taxes over multiple sessions.
Date published: 2021-04-25
Rated 1 out of 5 by from Awful experience, will never use again Absolutely awful. Should be able to easily downgrade when itemized deductions aren't needed. You can upgrade at any time but where is the option to downgrade? You shouldn't have to fill out all the forms for home interest and real estate taxes etc. if you KNOW you will be below the standard deduction. More work for the customer and SURPRISE more money for you. You should be able to EASILY navigate through sections and enter info that you WANT to enter without required questions, roadblocks, and irrelevant videos to watch. Also asked support a question and they gave me the absolute wrong answer.
Date published: 2021-04-25
Rated 5 out of 5 by from Super Easy-Trustworthy-Fast So easy to do yourself. Walks you thru every step.
Date published: 2021-04-25
Rated 5 out of 5 by from Everyone I used Live Chat with was so helpful I had many questions as a first time TurboTax user, and I made use of the Live Chat feature several times. Each time was very helpful and the people were kind and helpful.
Date published: 2021-04-25
All TurboTax® Offerings Reviews - Page 2271
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Rated 5 out of 5 by from Love Turbo Tax I've been going to Jackson Hewitt for the last 4 years. I saved way more money on Turbo Tax and Turbo Tax was so easy to use. I saved over $450 and it took the same amount of time.
Date published: 2021-04-25
Rated 4 out of 5 by from Turbo Tax is convenient and easy to use There are many resources to help answer your questions.
Date published: 2021-04-25
Rated 4 out of 5 by from Turbo Tax was good The state was a little cumbersome and not as clear cut as the federal
Date published: 2021-04-25
Rated 4 out of 5 by from easy to maneuver been doing this on my own through turbo tax for years
Date published: 2021-04-25
Rated 5 out of 5 by from Turbo tax helped me maintain my sanity My taxes for 2020 were a bit complicated and I knew I was going to owe quite a large amount to the IRS. I had a tax agent help me. She guided me and was very thorough with her explanations and the processes. Her help made the process much more pleasant. Thank you Turbo Tax and Mallavika.
Date published: 2021-04-25
Rated 2 out of 5 by from Turbo Tax keeps getting worse year over year Really poor experience this year. smart check really not that smart. TT let me get all the to ready to transfer for filing before telling me it found errors that wouldn't let me file, even though there were several other pre-checks done before this time. Also a big disconnect between what my W2 has for NJ state boxes 15, 16, 17 and what TT expects. Spend 1/2hr trying to figure out how to get around that. Overall very disappointed.
Date published: 2021-04-25
Rated 5 out of 5 by from Turbo Tax Service 2020 Taxes I liked how I was able to work on my taxes over multiple sessions.
Date published: 2021-04-25
Rated 1 out of 5 by from Awful experience, will never use again Absolutely awful. Should be able to easily downgrade when itemized deductions aren't needed. You can upgrade at any time but where is the option to downgrade? You shouldn't have to fill out all the forms for home interest and real estate taxes etc. if you KNOW you will be below the standard deduction. More work for the customer and SURPRISE more money for you. You should be able to EASILY navigate through sections and enter info that you WANT to enter without required questions, roadblocks, and irrelevant videos to watch. Also asked support a question and they gave me the absolute wrong answer.
Date published: 2021-04-25
Rated 5 out of 5 by from Super Easy-Trustworthy-Fast So easy to do yourself. Walks you thru every step.
Date published: 2021-04-25
Rated 5 out of 5 by from Everyone I used Live Chat with was so helpful I had many questions as a first time TurboTax user, and I made use of the Live Chat feature several times. Each time was very helpful and the people were kind and helpful.
Date published: 2021-04-25
All TurboTax® Offerings Reviews - Page 2271