TURBOTAX CUSTOMER REVIEWS

TurboTax Deluxe Reviews

TurboTax Deluxe searches over 350 tax deductions and credits to find every tax break you qualify for, so you get your maximum refund, guaranteed.

(4.5/5 | 63465 reviews)
Star ratings are from 2022
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Rated 5 out of 5 by from TURBO TAX IS FANTASTIC I love the way turbo tax spells out everything you will need, and forms needed to complete my taxes.
Date published: 2022-04-13
Rated 5 out of 5 by from Turbo was great It was quick and accurate. My experience was speedy and pleasant.
Date published: 2022-04-13
Rated 2 out of 5 by from Disappointed w/ inability to downgrade Filing taxes was ok, got upsold to a new service based on possible investments. Turned out the new service offered nothing of value aside from telling me I didn't need it... wouldn't let me downgrade unless I reset all my work. I've used turbotax for a while.. very disappointed.
Date published: 2022-04-13
Rated 4 out of 5 by from Awesome As always easy to navigate and prepare my Taxes, Highly recommend
Date published: 2022-04-13
Rated 2 out of 5 by from Turbo tax was not helpful First turbo tax expert took months going back and forth over minor things for a simple tax return then dropped me. When I returned to the dashboard, I could no longer communicate with her or see prior messages. I did not receive communication that she would be dropping me, and ended up restarting the tax return with another expert who took a week to get back to me. Tax experts had incorrect information regarding state taxes for military personnel. Fees about second state tax return should have been revealed up front, so I could make a quicker decision about whether or not to use turbo tax product. I gave 2 stars instead of one because the tax assistants were kind and patient, also the second tax expert did finish the taxes in a much much quicker manner than the first one
Date published: 2022-04-13
Rated 2 out of 5 by from Turbo OK Hard to follow directions for 1099-Misc. should have a separate window for 1099-misc
Date published: 2022-04-13
Rated 4 out of 5 by from I will use Turbo tax next year. Kristy was professional, personable, knowledgeable. She found an extra credit that my previous accountant did not, which increased my return by 70%.
Date published: 2022-04-13
Rated 1 out of 5 by from Disappointed I've used TurboTax for years, even when you used to order the CD and download. This has been the most frustrating experience I've had with the product. I was unable to import my investment information and the system would not allow me to purchase my state filing, so I fiddled around for an hour or so trying to get that to work, to no avail. Decided to file my federal and do the best I could with the state. May end up mailing it in. I will be looking for a new tax prep program next year.
Date published: 2022-04-13
Rated 5 out of 5 by from Great Turbo tax is very easy and accurate. Thanks for the help
Date published: 2022-04-13
Rated 5 out of 5 by from Turbo tax is great This year was more user friendly than ever. Been using this program since the beginning of time and highly recommend it!!!
Date published: 2022-04-13
All TurboTax® Offerings Reviews - Page 2242
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 5 out of 5 by from TURBO TAX IS FANTASTIC I love the way turbo tax spells out everything you will need, and forms needed to complete my taxes.
Date published: 2022-04-13
Rated 5 out of 5 by from Turbo was great It was quick and accurate. My experience was speedy and pleasant.
Date published: 2022-04-13
Rated 2 out of 5 by from Disappointed w/ inability to downgrade Filing taxes was ok, got upsold to a new service based on possible investments. Turned out the new service offered nothing of value aside from telling me I didn't need it... wouldn't let me downgrade unless I reset all my work. I've used turbotax for a while.. very disappointed.
Date published: 2022-04-13
Rated 4 out of 5 by from Awesome As always easy to navigate and prepare my Taxes, Highly recommend
Date published: 2022-04-13
Rated 2 out of 5 by from Turbo tax was not helpful First turbo tax expert took months going back and forth over minor things for a simple tax return then dropped me. When I returned to the dashboard, I could no longer communicate with her or see prior messages. I did not receive communication that she would be dropping me, and ended up restarting the tax return with another expert who took a week to get back to me. Tax experts had incorrect information regarding state taxes for military personnel. Fees about second state tax return should have been revealed up front, so I could make a quicker decision about whether or not to use turbo tax product. I gave 2 stars instead of one because the tax assistants were kind and patient, also the second tax expert did finish the taxes in a much much quicker manner than the first one
Date published: 2022-04-13
Rated 2 out of 5 by from Turbo OK Hard to follow directions for 1099-Misc. should have a separate window for 1099-misc
Date published: 2022-04-13
Rated 4 out of 5 by from I will use Turbo tax next year. Kristy was professional, personable, knowledgeable. She found an extra credit that my previous accountant did not, which increased my return by 70%.
Date published: 2022-04-13
Rated 1 out of 5 by from Disappointed I've used TurboTax for years, even when you used to order the CD and download. This has been the most frustrating experience I've had with the product. I was unable to import my investment information and the system would not allow me to purchase my state filing, so I fiddled around for an hour or so trying to get that to work, to no avail. Decided to file my federal and do the best I could with the state. May end up mailing it in. I will be looking for a new tax prep program next year.
Date published: 2022-04-13
Rated 5 out of 5 by from Great Turbo tax is very easy and accurate. Thanks for the help
Date published: 2022-04-13
Rated 5 out of 5 by from Turbo tax is great This year was more user friendly than ever. Been using this program since the beginning of time and highly recommend it!!!
Date published: 2022-04-13
All TurboTax® Offerings Reviews - Page 2242