TURBOTAX CUSTOMER REVIEWS

TurboTax Deluxe Reviews

Our most popular product, TurboTax Deluxe searches over 350 tax deductions and credits to find every tax break you qualify for, so you get your maximum refund, guaranteed.

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Own a business
Student
Rated 1 out of 5 by from Terrible experience This is the second year I use TurboTax. Both years my daughter purchased TWO Deluxe softwares from Costco. One for my income tax return and one for her return. Last year we didn't have any issues but this year we wasn't able to download the free state return. I spent 2 hours on the phone with phone support and after multiple attempts to troubleshoot the customer support specialist requested a free state download but her request was denied. If you check the license code, as the customer support specialist did, you will see the license was activated but there was never a free state download. I will be returning my second software and requesting a full refund and quite honestly will never use turbotax again.
Date published: 2021-05-01
Rated 5 out of 5 by from Turbo Tax is easy to use Easy to use, especially is you use it every year. Just answer simple questions as you go. I have been using Turbo Tax for years. Love it.
Date published: 2021-05-01
Rated 5 out of 5 by from Couldn't Be Easier Doing your taxes solo couldn't be easier. Stop wasting time with 3rd party vendors & accountants that cost so much more then a little bit of your own time and effort.
Date published: 2021-05-01
Rated 2 out of 5 by from Not free You claim to be free, but it is far from. It's ridiculous to pay for this
Date published: 2021-05-01
Rated 2 out of 5 by from Crashes and Expensive The program crashes when you try to save return in PDF format. Intuit is clever, they advertise free filing but charge you $70 to complete and file a state return.
Date published: 2021-05-01
Rated 5 out of 5 by from Easy to use It was easy to use, first time user for the business
Date published: 2021-05-01
Rated 5 out of 5 by from TurboTax is FREEEEEEEE!!!!! thank you for being free and making it so easy for this first time tax filer #WithoutMyMommy
Date published: 2021-05-01
Rated 4 out of 5 by from Turbo Tax is OK The issue with Turbo Tax is that 95% of the time it's great. Then 5% when it does not ask the correct questions to achieve the correct entries, makes you nervous that you are going to do your taxes wrong and then be responsible for an error, that really was not your fault.
Date published: 2021-05-01
Rated 5 out of 5 by from Perfect! I had a fairly complex tax situation where my tax expert help me understand my options and obtain a refund which I was not expecting. Pleasantly surprised!
Date published: 2021-05-01
Rated 5 out of 5 by from Easiest way to do taxes Turbotax takes the pain out of doing taxes each year
Date published: 2021-05-01
All TurboTax® Offerings Reviews - Page 2233
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Rated 1 out of 5 by from Terrible experience This is the second year I use TurboTax. Both years my daughter purchased TWO Deluxe softwares from Costco. One for my income tax return and one for her return. Last year we didn't have any issues but this year we wasn't able to download the free state return. I spent 2 hours on the phone with phone support and after multiple attempts to troubleshoot the customer support specialist requested a free state download but her request was denied. If you check the license code, as the customer support specialist did, you will see the license was activated but there was never a free state download. I will be returning my second software and requesting a full refund and quite honestly will never use turbotax again.
Date published: 2021-05-01
Rated 5 out of 5 by from Turbo Tax is easy to use Easy to use, especially is you use it every year. Just answer simple questions as you go. I have been using Turbo Tax for years. Love it.
Date published: 2021-05-01
Rated 5 out of 5 by from Couldn't Be Easier Doing your taxes solo couldn't be easier. Stop wasting time with 3rd party vendors & accountants that cost so much more then a little bit of your own time and effort.
Date published: 2021-05-01
Rated 2 out of 5 by from Not free You claim to be free, but it is far from. It's ridiculous to pay for this
Date published: 2021-05-01
Rated 2 out of 5 by from Crashes and Expensive The program crashes when you try to save return in PDF format. Intuit is clever, they advertise free filing but charge you $70 to complete and file a state return.
Date published: 2021-05-01
Rated 5 out of 5 by from Easy to use It was easy to use, first time user for the business
Date published: 2021-05-01
Rated 5 out of 5 by from TurboTax is FREEEEEEEE!!!!! thank you for being free and making it so easy for this first time tax filer #WithoutMyMommy
Date published: 2021-05-01
Rated 4 out of 5 by from Turbo Tax is OK The issue with Turbo Tax is that 95% of the time it's great. Then 5% when it does not ask the correct questions to achieve the correct entries, makes you nervous that you are going to do your taxes wrong and then be responsible for an error, that really was not your fault.
Date published: 2021-05-01
Rated 5 out of 5 by from Perfect! I had a fairly complex tax situation where my tax expert help me understand my options and obtain a refund which I was not expecting. Pleasantly surprised!
Date published: 2021-05-01
Rated 5 out of 5 by from Easiest way to do taxes Turbotax takes the pain out of doing taxes each year
Date published: 2021-05-01
All TurboTax® Offerings Reviews - Page 2233