TURBOTAX CUSTOMER REVIEWS

TurboTax Deluxe Reviews

TurboTax Deluxe searches over 350 tax deductions and credits to find every tax break you qualify for, so you get your maximum refund, guaranteed.

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Rated 1 out of 5 by from Extremely Overpriced and Inconsistent I got jumped around from expert to expert, had to waste time filing an extension and really didn't feel like I got any level of personal service. No tips to save on taxes or make sure things were categorized correctly. They did what I could have done.
Date published: 2022-05-05
Rated 5 out of 5 by from Dawn from Turbo Tax was great Great job and fully satisfied with the service and the refund.
Date published: 2022-05-05
Rated 1 out of 5 by from Too expensive; false free claims on ads expensive filing software!! Charged me almost 25% of my entire return amount
Date published: 2022-05-05
Rated 2 out of 5 by from Communication needs to improve I began my expert-assisted tax process in March and my expert was unable to finish by the 4/18 deadline. At that point, my account was closed, I had to file an extension, and wait a week to speak to a Turbo Tax professional. I was not aware my account would be closed and there needs to be better communication about what will happen when your tax expert cannot complete your return in time. I had to be placed with another expert given my expert was no longer available after 4/18.
Date published: 2022-05-05
Rated 5 out of 5 by from Awesome! I have great experience with Turbo Tax. Software is easy to upload and complete information. It is easy to communicate with tax expert.
Date published: 2022-05-05
Rated 4 out of 5 by from TurboTax is confusing but helpful TuboTax is a helpful tool especially for me who is extremely confused. It is easy to do but it is expensive.
Date published: 2022-05-05
Rated 5 out of 5 by from Awesome service Quick and easy helping you along the way until the end!
Date published: 2022-05-05
Rated 5 out of 5 by from Sydney is very helpful Sydney was very attentive and responsive to all my questions
Date published: 2022-05-05
Rated 5 out of 5 by from TurboTax! TurboTax is very helpful! They actually make the process fun and willing to get it done. I love the helpful links to questions on an area of uncertainty. They know how to break it down in a manner that's understandable. Also, the chat help is amazing! Marty was quick, efficient and easy to understand.
Date published: 2022-05-05
Rated 3 out of 5 by from Turbo Tax experience could have been better It would’ve nice to be able to communicate more accurately with tax preparer get clarification if I’m owe money for filing taxes.
Date published: 2022-05-05
All TurboTax® Offerings Reviews - Page 223
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 1 out of 5 by from Extremely Overpriced and Inconsistent I got jumped around from expert to expert, had to waste time filing an extension and really didn't feel like I got any level of personal service. No tips to save on taxes or make sure things were categorized correctly. They did what I could have done.
Date published: 2022-05-05
Rated 5 out of 5 by from Dawn from Turbo Tax was great Great job and fully satisfied with the service and the refund.
Date published: 2022-05-05
Rated 1 out of 5 by from Too expensive; false free claims on ads expensive filing software!! Charged me almost 25% of my entire return amount
Date published: 2022-05-05
Rated 2 out of 5 by from Communication needs to improve I began my expert-assisted tax process in March and my expert was unable to finish by the 4/18 deadline. At that point, my account was closed, I had to file an extension, and wait a week to speak to a Turbo Tax professional. I was not aware my account would be closed and there needs to be better communication about what will happen when your tax expert cannot complete your return in time. I had to be placed with another expert given my expert was no longer available after 4/18.
Date published: 2022-05-05
Rated 5 out of 5 by from Awesome! I have great experience with Turbo Tax. Software is easy to upload and complete information. It is easy to communicate with tax expert.
Date published: 2022-05-05
Rated 4 out of 5 by from TurboTax is confusing but helpful TuboTax is a helpful tool especially for me who is extremely confused. It is easy to do but it is expensive.
Date published: 2022-05-05
Rated 5 out of 5 by from Awesome service Quick and easy helping you along the way until the end!
Date published: 2022-05-05
Rated 5 out of 5 by from Sydney is very helpful Sydney was very attentive and responsive to all my questions
Date published: 2022-05-05
Rated 5 out of 5 by from TurboTax! TurboTax is very helpful! They actually make the process fun and willing to get it done. I love the helpful links to questions on an area of uncertainty. They know how to break it down in a manner that's understandable. Also, the chat help is amazing! Marty was quick, efficient and easy to understand.
Date published: 2022-05-05
Rated 3 out of 5 by from Turbo Tax experience could have been better It would’ve nice to be able to communicate more accurately with tax preparer get clarification if I’m owe money for filing taxes.
Date published: 2022-05-05
All TurboTax® Offerings Reviews - Page 223