TURBOTAX CUSTOMER REVIEWS

TurboTax Deluxe Reviews

TurboTax Deluxe searches over 350 tax deductions and credits to find every tax break you qualify for, so you get your maximum refund, guaranteed.

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Rated 3 out of 5 by from TurboTax Slipping and In Need of Improvement TurboTax has been my go-to for more than 20 years, but this year, it seemed to have slipped from a quality control standpoint. One big miss - In the past, the program would automatically look for updates each time it was launched and install them before you could work in the program. This year, it did not do that, and that created problems. After completing my returns, I printed out my copies of my federal and state returns, and prepared my state to mail. I then went to e-file the federal return as the last step. The e-file failed and told me I needed to update TurboTax and try again. When I did so, I noticed a calculation had changed! This caused me to have to go back and reprint everything. BRING BACK THE AUTO UPDATES! Also, bring back the ability to choose to walk through each major section sub-section by sub-section. This used to be the case and it was much easier. Now, when you chose to have the program walk you through, it covers each and every sub-section without pausing between them. If you need to go back to change something in one section, it's clunky to get out without going through every question again. Also, many sub-sections don't apply to all folks, but there is no easy way to skip them when the program forces you through everything. BREAK THE SECTIONS UP SO YOU CAN WALK THROUGH SUB-SECTIONS INDIVIDUALLY IF YOU WANT.
Date published: 2022-04-10
Rated 5 out of 5 by from I love Turbo Tax Self-guided interview walked me right through my simple return quickly and efficiently.
Date published: 2022-04-10
Rated 5 out of 5 by from what a breeze i tried the w-2 download this year and it was much less cumbersome on the get-go. that set the tone and from there, turboT just held my hand and guided me smooth. what a breeze
Date published: 2022-04-10
Rated 5 out of 5 by from Turbo tax is AMAZING! Chloe is awesome! She went above and beyond her job ! I appreciate her more than you’ll ever know! I took up a lot of her time this evening navigating my tax return. And she never once lost patience or got frustrated with me. My questions were not stupid or out of the ordinary even though I knew that some of the more! Lol she was amazing she treated me with the kindness and respect that I don’t get it very often. I’ve had an extremely hard couple of years and the people that I deal with are not the best or the nicest people. Chloe has really made me feel better as a person and she also gave me a little bit of confidence in myself. Please if you’re her manager show her my review and tell her what a difference she made in my life. I would love to show my appreciation to her but you’ll just have to do it for me. Give her a pat on the back and maybe a raise because she really really reserve deserves it and the people that I deal with are not the best or the nicest people. Chloe has really made me feel better as a person and she also gave me a little bit of confidence in myself. Please if you’re her manager show her my review and tell her what a difference she made in my life. I would love to show my appreciation to her but you’ll just have to do it for me. Give her a pat on the back and maybe a raise because she really really deserves it
Date published: 2022-04-10
Rated 5 out of 5 by from Easy to use I put in the wrong State on a form. Wish Turbo Tax would put the 2 letters behind the States. Took me about an extra 30 minutes to amend my return.
Date published: 2022-04-10
Rated 1 out of 5 by from TURBO TAX IS TOO EXPENSIVE, EFILE SHOULD BE FREE TURBO TAX IS TOO EXPENSIVE, EFILE SHOULD BE FREE. RETURN CUSTOMERS SHOULD BE 50% DISCOUNT FOR FOLLOWING YEAR
Date published: 2022-04-10
Rated 5 out of 5 by from Turbotax is great! Turbotax is easy to use and trouble free. I would recommend it to everyone. I should have used ot sooner.
Date published: 2022-04-10
Rated 5 out of 5 by from Easy to use We use it every year. Quick and easy. Like how it checks everything to see if there may be any problems.
Date published: 2022-04-10
Rated 5 out of 5 by from Awesome! I was hesitant at first to use the Turbo program, but then found it to be very user friendly. Thank you Turbo. I will see you next year!!
Date published: 2022-04-10
Rated 4 out of 5 by from Turbo Tax is Great! TurboTax is easy to use. I have been using it for about 6 years.
Date published: 2022-04-10
All TurboTax® Offerings Reviews - Page 2211
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 3 out of 5 by from TurboTax Slipping and In Need of Improvement TurboTax has been my go-to for more than 20 years, but this year, it seemed to have slipped from a quality control standpoint. One big miss - In the past, the program would automatically look for updates each time it was launched and install them before you could work in the program. This year, it did not do that, and that created problems. After completing my returns, I printed out my copies of my federal and state returns, and prepared my state to mail. I then went to e-file the federal return as the last step. The e-file failed and told me I needed to update TurboTax and try again. When I did so, I noticed a calculation had changed! This caused me to have to go back and reprint everything. BRING BACK THE AUTO UPDATES! Also, bring back the ability to choose to walk through each major section sub-section by sub-section. This used to be the case and it was much easier. Now, when you chose to have the program walk you through, it covers each and every sub-section without pausing between them. If you need to go back to change something in one section, it's clunky to get out without going through every question again. Also, many sub-sections don't apply to all folks, but there is no easy way to skip them when the program forces you through everything. BREAK THE SECTIONS UP SO YOU CAN WALK THROUGH SUB-SECTIONS INDIVIDUALLY IF YOU WANT.
Date published: 2022-04-10
Rated 5 out of 5 by from I love Turbo Tax Self-guided interview walked me right through my simple return quickly and efficiently.
Date published: 2022-04-10
Rated 5 out of 5 by from what a breeze i tried the w-2 download this year and it was much less cumbersome on the get-go. that set the tone and from there, turboT just held my hand and guided me smooth. what a breeze
Date published: 2022-04-10
Rated 5 out of 5 by from Turbo tax is AMAZING! Chloe is awesome! She went above and beyond her job ! I appreciate her more than you’ll ever know! I took up a lot of her time this evening navigating my tax return. And she never once lost patience or got frustrated with me. My questions were not stupid or out of the ordinary even though I knew that some of the more! Lol she was amazing she treated me with the kindness and respect that I don’t get it very often. I’ve had an extremely hard couple of years and the people that I deal with are not the best or the nicest people. Chloe has really made me feel better as a person and she also gave me a little bit of confidence in myself. Please if you’re her manager show her my review and tell her what a difference she made in my life. I would love to show my appreciation to her but you’ll just have to do it for me. Give her a pat on the back and maybe a raise because she really really reserve deserves it and the people that I deal with are not the best or the nicest people. Chloe has really made me feel better as a person and she also gave me a little bit of confidence in myself. Please if you’re her manager show her my review and tell her what a difference she made in my life. I would love to show my appreciation to her but you’ll just have to do it for me. Give her a pat on the back and maybe a raise because she really really deserves it
Date published: 2022-04-10
Rated 5 out of 5 by from Easy to use I put in the wrong State on a form. Wish Turbo Tax would put the 2 letters behind the States. Took me about an extra 30 minutes to amend my return.
Date published: 2022-04-10
Rated 1 out of 5 by from TURBO TAX IS TOO EXPENSIVE, EFILE SHOULD BE FREE TURBO TAX IS TOO EXPENSIVE, EFILE SHOULD BE FREE. RETURN CUSTOMERS SHOULD BE 50% DISCOUNT FOR FOLLOWING YEAR
Date published: 2022-04-10
Rated 5 out of 5 by from Turbotax is great! Turbotax is easy to use and trouble free. I would recommend it to everyone. I should have used ot sooner.
Date published: 2022-04-10
Rated 5 out of 5 by from Easy to use We use it every year. Quick and easy. Like how it checks everything to see if there may be any problems.
Date published: 2022-04-10
Rated 5 out of 5 by from Awesome! I was hesitant at first to use the Turbo program, but then found it to be very user friendly. Thank you Turbo. I will see you next year!!
Date published: 2022-04-10
Rated 4 out of 5 by from Turbo Tax is Great! TurboTax is easy to use. I have been using it for about 6 years.
Date published: 2022-04-10
All TurboTax® Offerings Reviews - Page 2211