TURBOTAX CUSTOMER REVIEWS

TurboTax Deluxe Reviews

TurboTax Deluxe searches over 350 tax deductions and credits to find every tax break you qualify for, so you get your maximum refund, guaranteed.

(4.5/5 | 63465 reviews)
Star ratings are from 2022
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Rated 4 out of 5 by from Chexk Took a bit to do, but Everything went well! John was patient.
Date published: 2022-10-10
Rated 5 out of 5 by from Superior Customer Service!!!! I was thoroughly pleased with the attention to detail and subject matter expertise which Charles displayed throughout this tedious process.
Date published: 2022-10-10
Rated 5 out of 5 by from TurboTax was great James was fantastic. He answered all questions and was very patient.
Date published: 2022-10-10
Rated 5 out of 5 by from Thank you Very helpful. This was great and I will come back to use this again.
Date published: 2022-10-10
Rated 5 out of 5 by from TurboTaxPremier TurboTax updates often so if you wait until later in the tax season most of any bugs that slipped thru are fixed. Desktop Premier version is pretty good at importing financial data from Broker firms making it very easy, but any sale or buy at $0, like an option expiring worthless, etc. will not come thru as zero , but left blank as an error for you to fix manually but all you have to do is replace those blanks with a real zero if that is what the problem was. First time using the main Intuit contact us number for Turbotax Premier support, and got a very knowledgeable person about efile mess ups and got way more info on how efile system works and how to fix reject errors than what is posted in forums. Very appreciative of excellent support. In general, one of best parts is being able to switch seamlessly back and forth between the question interview data entry mode and actually seeing the forms with data entered or that you can enter data. You do have to follow each data entry field back to the original source data(might be a worksheet) to change it on the form, and it propogates everywhere it should, which is why it won't let you arbitrarily change one of the propagated data fields until you trace it back to its original source but right clicking gives you the source data link to make that easy to do. All in All a very good product, but don't expect any of them to be bug free especially early in the tax year as often as the government/IRS changes things they have to keep up with. Better than most consumer products in keeping up though and reasonably priced.
Date published: 2022-10-10
Rated 4 out of 5 by from TurboTax was not as awesome as before My wife & I made a Roth IRA conversion in 2021. I had difficulty getting TurboTax to enter this correctly & not say I had tried to put too much into our Roth accounts. I tried all kinds of ways to do this correctly including TurboTax & online help to no avail. Finally when I went to the Forms entry method & looked at all the pertinent forms & worksheets I was able to complete my Taxes.
Date published: 2022-10-10
Rated 5 out of 5 by from Turbo tax service was awesome!!!!! I got help from turbo tax live agent and he was soooooo awesome!!! Super helpful!!!!
Date published: 2022-10-10
Rated 1 out of 5 by from Not good this year Not happy with this version! made too many copies and we had to spend more time on it,
Date published: 2022-10-10
Rated 5 out of 5 by from Awesome it was a great experience. Thank you will see you next year
Date published: 2022-10-10
Rated 5 out of 5 by from Full Service Tax Expert Absolutely fabulous - she helped at every step along the way and was incredibly pateient. I will be using her again next year.
Date published: 2022-10-10
All TurboTax® Offerings Reviews - Page 222
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 4 out of 5 by from Chexk Took a bit to do, but Everything went well! John was patient.
Date published: 2022-10-10
Rated 5 out of 5 by from Superior Customer Service!!!! I was thoroughly pleased with the attention to detail and subject matter expertise which Charles displayed throughout this tedious process.
Date published: 2022-10-10
Rated 5 out of 5 by from TurboTax was great James was fantastic. He answered all questions and was very patient.
Date published: 2022-10-10
Rated 5 out of 5 by from Thank you Very helpful. This was great and I will come back to use this again.
Date published: 2022-10-10
Rated 5 out of 5 by from TurboTaxPremier TurboTax updates often so if you wait until later in the tax season most of any bugs that slipped thru are fixed. Desktop Premier version is pretty good at importing financial data from Broker firms making it very easy, but any sale or buy at $0, like an option expiring worthless, etc. will not come thru as zero , but left blank as an error for you to fix manually but all you have to do is replace those blanks with a real zero if that is what the problem was. First time using the main Intuit contact us number for Turbotax Premier support, and got a very knowledgeable person about efile mess ups and got way more info on how efile system works and how to fix reject errors than what is posted in forums. Very appreciative of excellent support. In general, one of best parts is being able to switch seamlessly back and forth between the question interview data entry mode and actually seeing the forms with data entered or that you can enter data. You do have to follow each data entry field back to the original source data(might be a worksheet) to change it on the form, and it propogates everywhere it should, which is why it won't let you arbitrarily change one of the propagated data fields until you trace it back to its original source but right clicking gives you the source data link to make that easy to do. All in All a very good product, but don't expect any of them to be bug free especially early in the tax year as often as the government/IRS changes things they have to keep up with. Better than most consumer products in keeping up though and reasonably priced.
Date published: 2022-10-10
Rated 4 out of 5 by from TurboTax was not as awesome as before My wife & I made a Roth IRA conversion in 2021. I had difficulty getting TurboTax to enter this correctly & not say I had tried to put too much into our Roth accounts. I tried all kinds of ways to do this correctly including TurboTax & online help to no avail. Finally when I went to the Forms entry method & looked at all the pertinent forms & worksheets I was able to complete my Taxes.
Date published: 2022-10-10
Rated 5 out of 5 by from Turbo tax service was awesome!!!!! I got help from turbo tax live agent and he was soooooo awesome!!! Super helpful!!!!
Date published: 2022-10-10
Rated 1 out of 5 by from Not good this year Not happy with this version! made too many copies and we had to spend more time on it,
Date published: 2022-10-10
Rated 5 out of 5 by from Awesome it was a great experience. Thank you will see you next year
Date published: 2022-10-10
Rated 5 out of 5 by from Full Service Tax Expert Absolutely fabulous - she helped at every step along the way and was incredibly pateient. I will be using her again next year.
Date published: 2022-10-10
All TurboTax® Offerings Reviews - Page 222