TURBOTAX CUSTOMER REVIEWS

TurboTax Deluxe Reviews

Our most popular product, TurboTax Deluxe searches over 350 tax deductions and credits to find every tax break you qualify for, so you get your maximum refund, guaranteed.

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Own a business
Student
Rated 1 out of 5 by from Not the same program it was in the past I've been a loyal TurboTax user for approximately 20 years. My experience this year has be questioning my loyalty going forward. First, changes that were made to how values are rounded in the investment section (rounding inputs instead of the result after all calculations were made) made it difficult to verify data was imported correctly, as well as potentially increasing or reducing the amount of reported income by a significant amount as the number of transactions increased. Second, the late changes due to the American Rescue Plan caused no end of headaches. My first attempt at filing was rejected due to a changing worksheet with the only guidance from TT being to wait until after April 30th to file again. No other communication whether the fix had been made at that time, so I filed again somewhat blindly. At least it was accepted that time. Additionally, the ARP caused changes that showed up without warning and caused me to have to redo my taxes multiple times. I realize that these are changes that TT didn't cause, but the way they were handled, without much transparency, was unacceptable.
Date published: 2021-05-02
Rated 5 out of 5 by from Great experience Turbotax made it so easy to work through my tax stuff. The person who helped me over the phone was great.
Date published: 2021-05-02
Rated 4 out of 5 by from Turbo Tax is awesome Turbo Tax was Awesome. Everybody should use this Company.
Date published: 2021-05-02
Rated 2 out of 5 by from Not intuitive to fix errors State form mandates putting in Partnership info when i have none to report. The online support is completely useless in this regard
Date published: 2021-05-02
Rated 5 out of 5 by from Easy to Use Worked great as always and will use again and tell otherrs too
Date published: 2021-05-02
Rated 5 out of 5 by from Turbo Tax is great! Easy to understand and use. Very interactive. Wonderful product.
Date published: 2021-05-02
Rated 5 out of 5 by from Walk thru the garden I had many changes last year. TurboTax guided me, successfully.
Date published: 2021-05-02
Rated 5 out of 5 by from 20 year user I'm a 20 year user and still appreciate this software both when my income was complicated with rentals and stocks, and when it was easy without those income streams. It would take a lot to make me change.
Date published: 2021-05-02
Rated 5 out of 5 by from Turbo Tax is fantastic! Our tax expert was very knowledgeable and professional. The option to have Turbo Tax complete the taxes is a great option.
Date published: 2021-05-02
Rated 4 out of 5 by from Far and Away the Leader, but Could be Better Some corners of your user interaction have confusing wording.
Date published: 2021-05-02
All TurboTax® Offerings Reviews - Page 2198
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Rated 1 out of 5 by from Not the same program it was in the past I've been a loyal TurboTax user for approximately 20 years. My experience this year has be questioning my loyalty going forward. First, changes that were made to how values are rounded in the investment section (rounding inputs instead of the result after all calculations were made) made it difficult to verify data was imported correctly, as well as potentially increasing or reducing the amount of reported income by a significant amount as the number of transactions increased. Second, the late changes due to the American Rescue Plan caused no end of headaches. My first attempt at filing was rejected due to a changing worksheet with the only guidance from TT being to wait until after April 30th to file again. No other communication whether the fix had been made at that time, so I filed again somewhat blindly. At least it was accepted that time. Additionally, the ARP caused changes that showed up without warning and caused me to have to redo my taxes multiple times. I realize that these are changes that TT didn't cause, but the way they were handled, without much transparency, was unacceptable.
Date published: 2021-05-02
Rated 5 out of 5 by from Great experience Turbotax made it so easy to work through my tax stuff. The person who helped me over the phone was great.
Date published: 2021-05-02
Rated 4 out of 5 by from Turbo Tax is awesome Turbo Tax was Awesome. Everybody should use this Company.
Date published: 2021-05-02
Rated 2 out of 5 by from Not intuitive to fix errors State form mandates putting in Partnership info when i have none to report. The online support is completely useless in this regard
Date published: 2021-05-02
Rated 5 out of 5 by from Easy to Use Worked great as always and will use again and tell otherrs too
Date published: 2021-05-02
Rated 5 out of 5 by from Turbo Tax is great! Easy to understand and use. Very interactive. Wonderful product.
Date published: 2021-05-02
Rated 5 out of 5 by from Walk thru the garden I had many changes last year. TurboTax guided me, successfully.
Date published: 2021-05-02
Rated 5 out of 5 by from 20 year user I'm a 20 year user and still appreciate this software both when my income was complicated with rentals and stocks, and when it was easy without those income streams. It would take a lot to make me change.
Date published: 2021-05-02
Rated 5 out of 5 by from Turbo Tax is fantastic! Our tax expert was very knowledgeable and professional. The option to have Turbo Tax complete the taxes is a great option.
Date published: 2021-05-02
Rated 4 out of 5 by from Far and Away the Leader, but Could be Better Some corners of your user interaction have confusing wording.
Date published: 2021-05-02
All TurboTax® Offerings Reviews - Page 2198