TURBOTAX CUSTOMER REVIEWS

TurboTax Deluxe Reviews

TurboTax Deluxe searches over 350 tax deductions and credits to find every tax break you qualify for, so you get your maximum refund, guaranteed.

(4.5/5 | 63465 reviews)
Star ratings are from 2022
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Rated 5 out of 5 by from Sooooooo easyyyyy I need simple. I over complicate everything enough myself without any help. I was so beyond grateful that it was such a simple yet thorough experience.
Date published: 2022-04-13
Rated 5 out of 5 by from Turbotax is very easy to use I used live experts to file my taxes for the first time, although the responsiveness was not what I expected the outcome was good.
Date published: 2022-04-13
Rated 5 out of 5 by from It gets the job done It worked for me. I had to look for some answers a few times on stuff that didn't show up. I prefer TurboTax because I can see what is going on rather than trusting someone else to do it for me. The hardest part of doing taxes is keeping all of the required records.
Date published: 2022-04-13
Rated 3 out of 5 by from Turbo tax will work for now Turbo tax saving grace was speaking to someone live. But I had to pay more money. The forms would not come up that I needed so I had to speak to some one to fix everything. Over all I was happy with the person I spent time with on the phone
Date published: 2022-04-13
Rated 2 out of 5 by from This year is BAD. I have used TurboTax for 30 years. No problems until last year, this year is worse. I can not recommend. There has to be better products available.
Date published: 2022-04-13
Rated 5 out of 5 by from Turbo tax makes my returen so easy It's very easy to use and the fee is reasonable. I have been using Turbo Tax almost 30yesrs.
Date published: 2022-04-13
Rated 5 out of 5 by from Great Very easy and quick. Helped explain things I wasn't even aware of
Date published: 2022-04-13
Rated 5 out of 5 by from Turbo Tax Live is excellent! I had a very good experience with Turbo Tax, and working with the Live Expert Patricia. She was very professional, and communicated and completed our taxes in a timely manner. She was very informative, and very knowledgeable.
Date published: 2022-04-13
Rated 3 out of 5 by from TurboTax kicked me out of Full Service!?!?! After several phone calls (not everyone clearly identifies their role), the systems person told me that Google Chrome was the preferred browser and that alone fixed my system issue. Seems like you should tell everyone that from the start. I completed my federal return myself, but the summary numbers didn't make sense, so I joined Premier. The Premier expert (RJ) went through the numbers and explained where the numbers I had entered went. I asked if I could see where all the numbers went and was told I could not, so I had to switch to Full Service - as RJ explained that the allocation between 2 states was very complicated (long story longer, as it turns out, the Full Service just did a simple 50:50 split since I lived exactly 6 months in each of 2 states). RJ also said I would get a discount for having completed the federal return - I did not get a discount. So I joined Full Service, uploaded all my documents and started working with Regina. We actually spoke on 3-23-22 and left it that she would be contacting me in about 7 days with the final returns. Instead, on 3-29-22, I got an email informing me that "We've closed your Full Service experience for you.". Why? Not only was I never able to find out why you closed my Full Service, but you were unable to re-connect me with Regina. I had to re-join Full Service and get assigned to another expert. AND, all my communications with Regina were lost! So, I had to start all over from scratch with the new expert, Nicholas. Everything went well with Nicholas, but getting to him was not the experience I had expected.
Date published: 2022-04-13
Rated 5 out of 5 by from Made it easy and stress-free! The whole process was easy, I got every return possible, and my stress level was at a zero the whole time!!! I would recommend this to anyone.
Date published: 2022-04-13
All TurboTax® Offerings Reviews - Page 2197
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 5 out of 5 by from Sooooooo easyyyyy I need simple. I over complicate everything enough myself without any help. I was so beyond grateful that it was such a simple yet thorough experience.
Date published: 2022-04-13
Rated 5 out of 5 by from Turbotax is very easy to use I used live experts to file my taxes for the first time, although the responsiveness was not what I expected the outcome was good.
Date published: 2022-04-13
Rated 5 out of 5 by from It gets the job done It worked for me. I had to look for some answers a few times on stuff that didn't show up. I prefer TurboTax because I can see what is going on rather than trusting someone else to do it for me. The hardest part of doing taxes is keeping all of the required records.
Date published: 2022-04-13
Rated 3 out of 5 by from Turbo tax will work for now Turbo tax saving grace was speaking to someone live. But I had to pay more money. The forms would not come up that I needed so I had to speak to some one to fix everything. Over all I was happy with the person I spent time with on the phone
Date published: 2022-04-13
Rated 2 out of 5 by from This year is BAD. I have used TurboTax for 30 years. No problems until last year, this year is worse. I can not recommend. There has to be better products available.
Date published: 2022-04-13
Rated 5 out of 5 by from Turbo tax makes my returen so easy It's very easy to use and the fee is reasonable. I have been using Turbo Tax almost 30yesrs.
Date published: 2022-04-13
Rated 5 out of 5 by from Great Very easy and quick. Helped explain things I wasn't even aware of
Date published: 2022-04-13
Rated 5 out of 5 by from Turbo Tax Live is excellent! I had a very good experience with Turbo Tax, and working with the Live Expert Patricia. She was very professional, and communicated and completed our taxes in a timely manner. She was very informative, and very knowledgeable.
Date published: 2022-04-13
Rated 3 out of 5 by from TurboTax kicked me out of Full Service!?!?! After several phone calls (not everyone clearly identifies their role), the systems person told me that Google Chrome was the preferred browser and that alone fixed my system issue. Seems like you should tell everyone that from the start. I completed my federal return myself, but the summary numbers didn't make sense, so I joined Premier. The Premier expert (RJ) went through the numbers and explained where the numbers I had entered went. I asked if I could see where all the numbers went and was told I could not, so I had to switch to Full Service - as RJ explained that the allocation between 2 states was very complicated (long story longer, as it turns out, the Full Service just did a simple 50:50 split since I lived exactly 6 months in each of 2 states). RJ also said I would get a discount for having completed the federal return - I did not get a discount. So I joined Full Service, uploaded all my documents and started working with Regina. We actually spoke on 3-23-22 and left it that she would be contacting me in about 7 days with the final returns. Instead, on 3-29-22, I got an email informing me that "We've closed your Full Service experience for you.". Why? Not only was I never able to find out why you closed my Full Service, but you were unable to re-connect me with Regina. I had to re-join Full Service and get assigned to another expert. AND, all my communications with Regina were lost! So, I had to start all over from scratch with the new expert, Nicholas. Everything went well with Nicholas, but getting to him was not the experience I had expected.
Date published: 2022-04-13
Rated 5 out of 5 by from Made it easy and stress-free! The whole process was easy, I got every return possible, and my stress level was at a zero the whole time!!! I would recommend this to anyone.
Date published: 2022-04-13
All TurboTax® Offerings Reviews - Page 2197