TURBOTAX CUSTOMER REVIEWS

TurboTax Deluxe Reviews

Our most popular product, TurboTax Deluxe searches over 350 tax deductions and credits to find every tax break you qualify for, so you get your maximum refund, guaranteed.

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Own a business
Student
Rated 5 out of 5 by from Great Service Friendly service and all questions asked and was answered in a timely manner.
Date published: 2021-04-28
Rated 5 out of 5 by from TT Live Full Service is an essential element. I found that talking with a CPA to be the critical step. It could not have been successful without Fernando.
Date published: 2021-04-28
Rated 4 out of 5 by from Needs Improvement 1. State e-Filing should be included in Turbo-Tax premier just as Federal is. There should not be an additional fee for State Returns. 2. Only 5 Free Federal e-file Returns are included. There should be an upgrade (for an additional fee) to purchase additional Federal e-filings to accommodate larger families.
Date published: 2021-04-28
Rated 5 out of 5 by from Extremely easy! I have filed with Turbotax for the past few years, always easy, always straight forward, always free!
Date published: 2021-04-28
Rated 2 out of 5 by from Turbo Tax is confusing It was hard to get the whole process completed i had to revisit the site several times, i never did get an email letting me know my taxes needed attention.
Date published: 2021-04-28
Rated 5 out of 5 by from Efficient reliable tool! Great tool year after year! Have used for many years.
Date published: 2021-04-28
Rated 4 out of 5 by from TurboTax is Very Good Support Needs Improvement I have been using this product for many years, probable since they first started. I find the support has lost a lot of its usefulness. I needed technical support twice this year. The first was wonderful but the second time I was dropped and never recontacted. I finally started working every angle that I could and resolved the problem by deleting what I started and re-entering. If anyone less patient that I am would have thrown their computer out the window. Please bring chatting on line back.
Date published: 2021-04-28
Rated 5 out of 5 by from TurboTax is the best! I felt comfortable from start to finish in preparing my taxes. TurboTax basically holds your hand every step of the way with answer every question imaginable and even if you are unsure there is an answer or resource for that concern. There are hyperlinks and videos throughout the process to assist or educate you about that particular question. I felt confident that I completed my taxes correctly and will use them again next year!!
Date published: 2021-04-28
Rated 1 out of 5 by from Turbo tax I will not be returning It’s stated that TurboTax is free for military members, depending on their ranking however I am charged an obscene amount regardless of my military status and being low rank. I’m dissatisfied because it’s advertise otherwise I will not be returning
Date published: 2021-04-28
Rated 5 out of 5 by from Love it Turbo Tax is very easy to use and guides you step by step
Date published: 2021-04-28
All TurboTax® Offerings Reviews - Page 2189
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Rated 5 out of 5 by from Great Service Friendly service and all questions asked and was answered in a timely manner.
Date published: 2021-04-28
Rated 5 out of 5 by from TT Live Full Service is an essential element. I found that talking with a CPA to be the critical step. It could not have been successful without Fernando.
Date published: 2021-04-28
Rated 4 out of 5 by from Needs Improvement 1. State e-Filing should be included in Turbo-Tax premier just as Federal is. There should not be an additional fee for State Returns. 2. Only 5 Free Federal e-file Returns are included. There should be an upgrade (for an additional fee) to purchase additional Federal e-filings to accommodate larger families.
Date published: 2021-04-28
Rated 5 out of 5 by from Extremely easy! I have filed with Turbotax for the past few years, always easy, always straight forward, always free!
Date published: 2021-04-28
Rated 2 out of 5 by from Turbo Tax is confusing It was hard to get the whole process completed i had to revisit the site several times, i never did get an email letting me know my taxes needed attention.
Date published: 2021-04-28
Rated 5 out of 5 by from Efficient reliable tool! Great tool year after year! Have used for many years.
Date published: 2021-04-28
Rated 4 out of 5 by from TurboTax is Very Good Support Needs Improvement I have been using this product for many years, probable since they first started. I find the support has lost a lot of its usefulness. I needed technical support twice this year. The first was wonderful but the second time I was dropped and never recontacted. I finally started working every angle that I could and resolved the problem by deleting what I started and re-entering. If anyone less patient that I am would have thrown their computer out the window. Please bring chatting on line back.
Date published: 2021-04-28
Rated 5 out of 5 by from TurboTax is the best! I felt comfortable from start to finish in preparing my taxes. TurboTax basically holds your hand every step of the way with answer every question imaginable and even if you are unsure there is an answer or resource for that concern. There are hyperlinks and videos throughout the process to assist or educate you about that particular question. I felt confident that I completed my taxes correctly and will use them again next year!!
Date published: 2021-04-28
Rated 1 out of 5 by from Turbo tax I will not be returning It’s stated that TurboTax is free for military members, depending on their ranking however I am charged an obscene amount regardless of my military status and being low rank. I’m dissatisfied because it’s advertise otherwise I will not be returning
Date published: 2021-04-28
Rated 5 out of 5 by from Love it Turbo Tax is very easy to use and guides you step by step
Date published: 2021-04-28
All TurboTax® Offerings Reviews - Page 2189