TURBOTAX CUSTOMER REVIEWS

TurboTax Deluxe Reviews

TurboTax Deluxe searches over 350 tax deductions and credits to find every tax break you qualify for, so you get your maximum refund, guaranteed.

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Rated 4 out of 5 by from Great as usual - except for State Overall the program is great and easy to follow. However, when it came to specific state questions, the agents on the phone were not familiar enough with the state in question. He was looking some things up, but he didn't really understand my question as a non-resident. It would be helpful to have individuals who can answer state-specific questions. Otherwise it's a great program. I've used it for several years now. It could be made a little easier to find the contact info to make a call.
Date published: 2021-05-13
Rated 5 out of 5 by from Quick and easy Quick and easy process! Wanda Kay was very helpful and informative
Date published: 2021-05-13
Rated 5 out of 5 by from Best Tax Program on the market today! Makes everything so easy! It simplifies the most complex business issues and breaks them down into bite size understandable pieces. Excellent product for anyone to use.
Date published: 2021-05-13
Rated 5 out of 5 by from Great Experience Very easy and called a specialist to help and we was great.
Date published: 2021-05-13
Rated 3 out of 5 by from Turbo Tax Issues Turbo Tax, when completing the e-file portion wanted me to enter the previous year's PIN. I had no clue what it was and Turbo Tax wouldn't let me around that so I printed out all the forms and filed by surface mail. It would seem that there is a way around that issue even though I realize that is a "security issue".
Date published: 2021-05-13
Rated 5 out of 5 by from Thank goodness for TurboTax I love TT and especially the great customer support.
Date published: 2021-05-13
Rated 5 out of 5 by from EASY PEASY Easy Peasy made dealing with the government a little less sleazy
Date published: 2021-05-13
Rated 5 out of 5 by from Review TurboTax 2020 Well done! I'm a very early adopter, probably from 1984 or 1985. Although my tax situation has some minor changes, this version has been very helpful. Now the BAD!!!: there was a popup to 'update', it seemed that TT was saving as I was finishing, I knew better but allowed the update, all my data was lost (using a Mac Workbook last two years), after searching for over 2 hours, I started over. Unlike my first attempt, my 2019 return personal data transferred.
Date published: 2021-05-13
Rated 5 out of 5 by from The best product possible for a nervous nelly. I can only use these very words to describe how quick, painless and even pleasant filing my taxes with TurboTax was. I am absolutely grateful for this product. I SUPER recommend it to everyone.
Date published: 2021-05-13
Rated 4 out of 5 by from Turbo Tax 2020 Survey Turbo Tax does take a little time. But is very through. Had 2 problems / questions. Had one actual voice call / telephone communication. Had a one "Chat" ...back & forth written communication. Both Service Reps very knowledgeable, courteous, helpful and patient, in figuring things out AND resolving them. Wish them continued success at their jobs. Smile !!!
Date published: 2021-05-13
All TurboTax® Offerings Reviews - Page 2188
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 4 out of 5 by from Great as usual - except for State Overall the program is great and easy to follow. However, when it came to specific state questions, the agents on the phone were not familiar enough with the state in question. He was looking some things up, but he didn't really understand my question as a non-resident. It would be helpful to have individuals who can answer state-specific questions. Otherwise it's a great program. I've used it for several years now. It could be made a little easier to find the contact info to make a call.
Date published: 2021-05-13
Rated 5 out of 5 by from Quick and easy Quick and easy process! Wanda Kay was very helpful and informative
Date published: 2021-05-13
Rated 5 out of 5 by from Best Tax Program on the market today! Makes everything so easy! It simplifies the most complex business issues and breaks them down into bite size understandable pieces. Excellent product for anyone to use.
Date published: 2021-05-13
Rated 5 out of 5 by from Great Experience Very easy and called a specialist to help and we was great.
Date published: 2021-05-13
Rated 3 out of 5 by from Turbo Tax Issues Turbo Tax, when completing the e-file portion wanted me to enter the previous year's PIN. I had no clue what it was and Turbo Tax wouldn't let me around that so I printed out all the forms and filed by surface mail. It would seem that there is a way around that issue even though I realize that is a "security issue".
Date published: 2021-05-13
Rated 5 out of 5 by from Thank goodness for TurboTax I love TT and especially the great customer support.
Date published: 2021-05-13
Rated 5 out of 5 by from EASY PEASY Easy Peasy made dealing with the government a little less sleazy
Date published: 2021-05-13
Rated 5 out of 5 by from Review TurboTax 2020 Well done! I'm a very early adopter, probably from 1984 or 1985. Although my tax situation has some minor changes, this version has been very helpful. Now the BAD!!!: there was a popup to 'update', it seemed that TT was saving as I was finishing, I knew better but allowed the update, all my data was lost (using a Mac Workbook last two years), after searching for over 2 hours, I started over. Unlike my first attempt, my 2019 return personal data transferred.
Date published: 2021-05-13
Rated 5 out of 5 by from The best product possible for a nervous nelly. I can only use these very words to describe how quick, painless and even pleasant filing my taxes with TurboTax was. I am absolutely grateful for this product. I SUPER recommend it to everyone.
Date published: 2021-05-13
Rated 4 out of 5 by from Turbo Tax 2020 Survey Turbo Tax does take a little time. But is very through. Had 2 problems / questions. Had one actual voice call / telephone communication. Had a one "Chat" ...back & forth written communication. Both Service Reps very knowledgeable, courteous, helpful and patient, in figuring things out AND resolving them. Wish them continued success at their jobs. Smile !!!
Date published: 2021-05-13
All TurboTax® Offerings Reviews - Page 2188