TURBOTAX CUSTOMER REVIEWS

TurboTax Deluxe Reviews

Our most popular product, TurboTax Deluxe searches over 350 tax deductions and credits to find every tax break you qualify for, so you get your maximum refund, guaranteed.

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Own a business
Student
Rated 5 out of 5 by from TurboTax is Great! Super easy to use. The customer service representative was very helpful and efficient.
Date published: 2021-04-28
Rated 5 out of 5 by from Great Customer Service Great customer service, thank you to the few people I spoke with Tisha, Marie and Archie...there may have been a few others! Little disappointed how fees add up and there really is no idea given anywhere, that I could see, what would add charges and how much charges were until the end. Then you aren't sure if they are options or if you used them.
Date published: 2021-04-28
Rated 4 out of 5 by from Turbotax is great. Ernest was very helpful. My experience with Turbotax has been great so far Ernest helped me and answered all of my questions I surely hope more customers get to work with him.
Date published: 2021-04-28
Rated 5 out of 5 by from Turbo Tax is professional I use Turbo Tax every year , great, covers all my needs
Date published: 2021-04-28
Rated 1 out of 5 by from Disappointed A decade ago I liked TurboTax. Not anymore - every year just gets more irritating. Too much up-selling. Too expensive ($120 for the "deluxe" version) Too much looping - what a hassle to deal with three separate donations in the form of household goods to Goodwill. Too difficult to find out what is going on under the hood - I had to engage with a live expert to determine that my refund from last year was correctly applied to this year's taxes - it was completely hidden in the main pages. Everything I could find said that my cost would be $60, but when I filed, it was $120! A rude shock and better yet, my discount via my credit union was not applied. At that price, I'll go get an accountant, hand them my paperwork and let them do my taxes, one less headache - I'll pay more, but I can skip the fight with TurboTax.
Date published: 2021-04-28
Rated 5 out of 5 by from wow really easy It was very easy and very user friendly. made my life so much easier thank you thank you
Date published: 2021-04-28
Rated 5 out of 5 by from Turbo tax Is great Turbo tax was great on the info and was quick and easy
Date published: 2021-04-28
Rated 5 out of 5 by from Loved it was easy and simply, can't wait to do it again.
Date published: 2021-04-28
Rated 4 out of 5 by from deluxe required for $29 dividend upgrade required even though dividend or interest did not exceed $1500
Date published: 2021-04-28
Rated 3 out of 5 by from Turbotax not as good as previous years Turbotax did not ask me all the questions systematically like every year. This year it just skipped ahead. I did not feel comfortable doing my taxes like previous years.
Date published: 2021-04-28
All TurboTax® Offerings Reviews - Page 2180
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Rated 5 out of 5 by from TurboTax is Great! Super easy to use. The customer service representative was very helpful and efficient.
Date published: 2021-04-28
Rated 5 out of 5 by from Great Customer Service Great customer service, thank you to the few people I spoke with Tisha, Marie and Archie...there may have been a few others! Little disappointed how fees add up and there really is no idea given anywhere, that I could see, what would add charges and how much charges were until the end. Then you aren't sure if they are options or if you used them.
Date published: 2021-04-28
Rated 4 out of 5 by from Turbotax is great. Ernest was very helpful. My experience with Turbotax has been great so far Ernest helped me and answered all of my questions I surely hope more customers get to work with him.
Date published: 2021-04-28
Rated 5 out of 5 by from Turbo Tax is professional I use Turbo Tax every year , great, covers all my needs
Date published: 2021-04-28
Rated 1 out of 5 by from Disappointed A decade ago I liked TurboTax. Not anymore - every year just gets more irritating. Too much up-selling. Too expensive ($120 for the "deluxe" version) Too much looping - what a hassle to deal with three separate donations in the form of household goods to Goodwill. Too difficult to find out what is going on under the hood - I had to engage with a live expert to determine that my refund from last year was correctly applied to this year's taxes - it was completely hidden in the main pages. Everything I could find said that my cost would be $60, but when I filed, it was $120! A rude shock and better yet, my discount via my credit union was not applied. At that price, I'll go get an accountant, hand them my paperwork and let them do my taxes, one less headache - I'll pay more, but I can skip the fight with TurboTax.
Date published: 2021-04-28
Rated 5 out of 5 by from wow really easy It was very easy and very user friendly. made my life so much easier thank you thank you
Date published: 2021-04-28
Rated 5 out of 5 by from Turbo tax Is great Turbo tax was great on the info and was quick and easy
Date published: 2021-04-28
Rated 5 out of 5 by from Loved it was easy and simply, can't wait to do it again.
Date published: 2021-04-28
Rated 4 out of 5 by from deluxe required for $29 dividend upgrade required even though dividend or interest did not exceed $1500
Date published: 2021-04-28
Rated 3 out of 5 by from Turbotax not as good as previous years Turbotax did not ask me all the questions systematically like every year. This year it just skipped ahead. I did not feel comfortable doing my taxes like previous years.
Date published: 2021-04-28
All TurboTax® Offerings Reviews - Page 2180