TURBOTAX CUSTOMER REVIEWS

TurboTax Deluxe Reviews

Our most popular product, TurboTax Deluxe searches over 350 tax deductions and credits to find every tax break you qualify for, so you get your maximum refund, guaranteed.

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Own a business
Student
Rated 2 out of 5 by from Had To buy a new PC I've been using Turbo Tax for approx. 20 years consecutive. This year I had to get a new Windows 8 or higher PC to get the Disk I had purchased from Sams Club to work with this years Software. The new PC did not have a CD reader and so I had to copy the application files from the CD to a Large USB "Stick" Drive, and then load it onto the new PC via USB Port. Then I had figure out a way to also located/copy/transfer (as no clear instruction was provided) my 2019 TurboTax Return from my old PC. I found this all to be extra work effort on my part, though "do-able" - however, I very much considered returning the product and discontinuing my loyalty to the Intuit Product. The packaging does state the minimum system requirements, that it only works with Windows 8 or Higher, but it is easily missed due to the extremely small font size (size 4?) on the back/bottom of the jacket . This information should have been in Large Bold Face on front of the Jacket. Next Year is a question mark as to whether I purchase this software again, as it seems you are in bed with BIG TECH.
Date published: 2021-05-02
Rated 5 out of 5 by from Turbo Tax Preparation Turbo Tax was so easy to use. Turbo Tax is an awesome software for preparing taxes. I love it!
Date published: 2021-05-02
Rated 5 out of 5 by from Seven Years Strong This is our year 7 with Turbo Tax. We love the user experience design and the opportunity to look at every single line item.
Date published: 2021-05-02
Rated 5 out of 5 by from turbo tax is awsome quick fast and easy very helpfull information dont be scared give them a try you can do it
Date published: 2021-05-02
Rated 4 out of 5 by from Exellent tool for simpler filings The chat was extremely helpful! The prompts and guides worked fine. Great tool if you have a simpler filing.
Date published: 2021-05-02
Rated 4 out of 5 by from it was as bad as i thought it really wasn't, but kind cumbersom getting thru the processes
Date published: 2021-05-02
Rated 4 out of 5 by from Easy to use Overall a good product and found it always relatively easy to use
Date published: 2021-05-02
Rated 1 out of 5 by from TurboTax has become expensive and useless If you have anything slightly more complicated, Turbotax is a waste of money and time. I paid for the live help (and you are connected to "tax experts" that are not CPAs). Every year I spend $200 to do taxes myself and spend 6 hours on the phone with their "experts". The questions are relatively simple, but they can't answer them and instead try to figure it out for hours...Why am I paying Turbotax $200 to do taxes myself?
Date published: 2021-05-02
Rated 3 out of 5 by from TURBOTAX WAS PROBLEMATIC I USE TURBOTAX FOR A TRUST RETURN. I HAVE TO PURCHASE THE BUSINESS PROGRAM WHICH CAN COST AS MUCH AS $150 IN ORDER TO GET THE TRUST PROGRAM. TRUSTS AND ESTATES SHOULD BE A SEPARATE PROGRAM AT A MORE AFFORDABLE COST. ALSO, HAD TO SPEAK WITH AGENTS THREE TIMES FOR OVER AN HOUR EACH SESSION. I WAS TRYING TO PURCHASE A GA STATE PROGRAM THAT WAS WROUGHT WITH PROBLEMS INSTEAD OF A SIMPLE MATTER.
Date published: 2021-05-02
Rated 4 out of 5 by from Suggestion Please consider adding feature that allows taxpayers to do year-to-year comparison of income by various accounts so we can easily spot if we miss certain accounts/statements.
Date published: 2021-05-02
All TurboTax® Offerings Reviews - Page 2174
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Rated 2 out of 5 by from Had To buy a new PC I've been using Turbo Tax for approx. 20 years consecutive. This year I had to get a new Windows 8 or higher PC to get the Disk I had purchased from Sams Club to work with this years Software. The new PC did not have a CD reader and so I had to copy the application files from the CD to a Large USB "Stick" Drive, and then load it onto the new PC via USB Port. Then I had figure out a way to also located/copy/transfer (as no clear instruction was provided) my 2019 TurboTax Return from my old PC. I found this all to be extra work effort on my part, though "do-able" - however, I very much considered returning the product and discontinuing my loyalty to the Intuit Product. The packaging does state the minimum system requirements, that it only works with Windows 8 or Higher, but it is easily missed due to the extremely small font size (size 4?) on the back/bottom of the jacket . This information should have been in Large Bold Face on front of the Jacket. Next Year is a question mark as to whether I purchase this software again, as it seems you are in bed with BIG TECH.
Date published: 2021-05-02
Rated 5 out of 5 by from Turbo Tax Preparation Turbo Tax was so easy to use. Turbo Tax is an awesome software for preparing taxes. I love it!
Date published: 2021-05-02
Rated 5 out of 5 by from Seven Years Strong This is our year 7 with Turbo Tax. We love the user experience design and the opportunity to look at every single line item.
Date published: 2021-05-02
Rated 5 out of 5 by from turbo tax is awsome quick fast and easy very helpfull information dont be scared give them a try you can do it
Date published: 2021-05-02
Rated 4 out of 5 by from Exellent tool for simpler filings The chat was extremely helpful! The prompts and guides worked fine. Great tool if you have a simpler filing.
Date published: 2021-05-02
Rated 4 out of 5 by from it was as bad as i thought it really wasn't, but kind cumbersom getting thru the processes
Date published: 2021-05-02
Rated 4 out of 5 by from Easy to use Overall a good product and found it always relatively easy to use
Date published: 2021-05-02
Rated 1 out of 5 by from TurboTax has become expensive and useless If you have anything slightly more complicated, Turbotax is a waste of money and time. I paid for the live help (and you are connected to "tax experts" that are not CPAs). Every year I spend $200 to do taxes myself and spend 6 hours on the phone with their "experts". The questions are relatively simple, but they can't answer them and instead try to figure it out for hours...Why am I paying Turbotax $200 to do taxes myself?
Date published: 2021-05-02
Rated 3 out of 5 by from TURBOTAX WAS PROBLEMATIC I USE TURBOTAX FOR A TRUST RETURN. I HAVE TO PURCHASE THE BUSINESS PROGRAM WHICH CAN COST AS MUCH AS $150 IN ORDER TO GET THE TRUST PROGRAM. TRUSTS AND ESTATES SHOULD BE A SEPARATE PROGRAM AT A MORE AFFORDABLE COST. ALSO, HAD TO SPEAK WITH AGENTS THREE TIMES FOR OVER AN HOUR EACH SESSION. I WAS TRYING TO PURCHASE A GA STATE PROGRAM THAT WAS WROUGHT WITH PROBLEMS INSTEAD OF A SIMPLE MATTER.
Date published: 2021-05-02
Rated 4 out of 5 by from Suggestion Please consider adding feature that allows taxpayers to do year-to-year comparison of income by various accounts so we can easily spot if we miss certain accounts/statements.
Date published: 2021-05-02
All TurboTax® Offerings Reviews - Page 2174