TURBOTAX CUSTOMER REVIEWS

TurboTax Deluxe Reviews

Our most popular product, TurboTax Deluxe searches over 350 tax deductions and credits to find every tax break you qualify for, so you get your maximum refund, guaranteed.

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Own a business
Student
Rated 2 out of 5 by from difficult to use Issues with 1099-R and distribution codes for Roth IRA. Excessively asks to upgrade to Max. Had to reenter and reverify data several times because of program's requests
Date published: 2021-02-25
Rated 5 out of 5 by from Turbo tax is very easy to use. Filing my income tax has never been this easy before
Date published: 2021-02-25
Rated 5 out of 5 by from Terrific Preparation Terrific service from all the support. When I called I received a representative within the 5 minute period as promised. All representatives were very friendly and extremely knowledgeable. When in doubt, CALL. You will not regret this fabulous Turbo Tax Service.
Date published: 2021-02-25
Rated 5 out of 5 by from Another successful year Year after year - the product improves with new features and functionality. Keeps you abreast of changes in tax law and offers assistance both in person and virtually for complex situations.
Date published: 2021-02-25
Rated 5 out of 5 by from TurboTax is very helpful! I had spoken to one of your customer service representatives named Erika, she was very helpful and patient with me! I received great customer service given the fact that this was my first time filing with TurboTax.
Date published: 2021-02-25
Rated 3 out of 5 by from Hidden fees It was good, but at the end it added 40 more dollars to me return to charge me for using the money from my return to pay for a service.
Date published: 2021-02-25
Rated 5 out of 5 by from Turbo Tax Easy to use I have been using Turbo Tax for a few years now. It is very user friendly and I love the Q&A available for each category. I just breeze through the process now.
Date published: 2021-02-25
Rated 5 out of 5 by from Took less time than i thought Very easy step-by-step process. Guided questions all the way through.
Date published: 2021-02-25
Rated 2 out of 5 by from Not as efficient as it claims. For some reason it kept applying rules and documents from a previous year when i had already updated my new work situation. I also do not appreciate the extra fees for state filing as they are not clear in the beginning when you are trying the "free" or the "deluxe" version. The constant suggestion of upgrading and paying more fees is also very distracting. Additionally, there is web form, within turbotax, that needed to be updated for state returns which prevented my returns from being accepted, adding more work and days toward tax filing.
Date published: 2021-02-25
Rated 5 out of 5 by from I Love Turbo Tax Turbo Tax is very user friendly. You follow the prompts and answer a few questions and it’s done.
Date published: 2021-02-25
All TurboTax® Offerings Reviews - Page 2163
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Rated 2 out of 5 by from difficult to use Issues with 1099-R and distribution codes for Roth IRA. Excessively asks to upgrade to Max. Had to reenter and reverify data several times because of program's requests
Date published: 2021-02-25
Rated 5 out of 5 by from Turbo tax is very easy to use. Filing my income tax has never been this easy before
Date published: 2021-02-25
Rated 5 out of 5 by from Terrific Preparation Terrific service from all the support. When I called I received a representative within the 5 minute period as promised. All representatives were very friendly and extremely knowledgeable. When in doubt, CALL. You will not regret this fabulous Turbo Tax Service.
Date published: 2021-02-25
Rated 5 out of 5 by from Another successful year Year after year - the product improves with new features and functionality. Keeps you abreast of changes in tax law and offers assistance both in person and virtually for complex situations.
Date published: 2021-02-25
Rated 5 out of 5 by from TurboTax is very helpful! I had spoken to one of your customer service representatives named Erika, she was very helpful and patient with me! I received great customer service given the fact that this was my first time filing with TurboTax.
Date published: 2021-02-25
Rated 3 out of 5 by from Hidden fees It was good, but at the end it added 40 more dollars to me return to charge me for using the money from my return to pay for a service.
Date published: 2021-02-25
Rated 5 out of 5 by from Turbo Tax Easy to use I have been using Turbo Tax for a few years now. It is very user friendly and I love the Q&A available for each category. I just breeze through the process now.
Date published: 2021-02-25
Rated 5 out of 5 by from Took less time than i thought Very easy step-by-step process. Guided questions all the way through.
Date published: 2021-02-25
Rated 2 out of 5 by from Not as efficient as it claims. For some reason it kept applying rules and documents from a previous year when i had already updated my new work situation. I also do not appreciate the extra fees for state filing as they are not clear in the beginning when you are trying the "free" or the "deluxe" version. The constant suggestion of upgrading and paying more fees is also very distracting. Additionally, there is web form, within turbotax, that needed to be updated for state returns which prevented my returns from being accepted, adding more work and days toward tax filing.
Date published: 2021-02-25
Rated 5 out of 5 by from I Love Turbo Tax Turbo Tax is very user friendly. You follow the prompts and answer a few questions and it’s done.
Date published: 2021-02-25
All TurboTax® Offerings Reviews - Page 2163