TURBOTAX CUSTOMER REVIEWS

TurboTax Deluxe Reviews

TurboTax Deluxe searches over 350 tax deductions and credits to find every tax break you qualify for, so you get your maximum refund, guaranteed.

(4.4/5 | 65147 reviews)
Star ratings are from 2021
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Rated 5 out of 5 by from They are great Can’t right now my battery is going daed and I have to go
Date published: 2021-10-13
Rated 2 out of 5 by from Significant Struggles This Year I have used TurboTax for many years, except for the last couple. Returning this year, I was disappointed in the many technical issues I experienced with the product, even not filling until October (the issues, known in the support pages, were still not resolved months after). Notably, the activation and purchase windows throughout the experience would not work properly with a current version of Windows. I had to spend nearly as much time seeking workarounds to reach the finish line as I did actually working on the taxes.
Date published: 2021-10-13
Rated 2 out of 5 by from Sadly lacking, buggy, expensive Several times I entered myself as the fiduciary with my new address. Several times Turbotax asked me for the old address, which I had just changed, and my new address, and then put my old address back in. Same with the beneficiary but worse. I had terrible terrible trouble getting my brother's name in ad beneficiary. I saved, saved, saved, redid it several times, redid it, saved, quit the program, and that worked. I can't believe I had to buy a separate, expensive program that would only work on Windows to do a little bitty tax return for my brother's irrevocable trust, only to have it full of bugs. Turbotax, you should be ashamed of yourselves.
Date published: 2021-10-13
Rated 3 out of 5 by from Lots of confusing Explanations are not very clear, and hard to understand.
Date published: 2021-10-13
Rated 3 out of 5 by from Turbo Tax interactivity is very poor I could not see the forms in a complete form till the last filing is completed. Long time ago this used to be that you can view on the completed form all entries and check if need be. now just the worksheets show up and how the form itself is filled not seen.
Date published: 2021-10-13
Rated 2 out of 5 by from Annoying and Frustrating I imported last year's file, and STILL had to enter a lot of information manually, including NOL carryover for the state return. Then, when it was time to file, it kept telling me my company name was an error to be corrected. STUPID STUFF. Fix this already. There is no excuse for this type of error.
Date published: 2021-10-13
Rated 5 out of 5 by from 2020 Turbo Tax I have used downloads of Turbo Tax for at least 8 years, love the program. My 2020 Turbo Tax gave me SO many problems, one being that the automatic updates NEVER would download! This year 2021, I will NOT download, I will prepare my tax turn online with Turbo Tax, I will NEVER download again.
Date published: 2021-10-13
Rated 5 out of 5 by from I love Turbo Tax! I have used Turbo Tax for years. It's very user friendly. It walks you through the process & asks for the information needed.
Date published: 2021-10-13
Rated 5 out of 5 by from Turbo tax is good Turbo tax worked well for me, the experts are very helpful!
Date published: 2021-10-13
Rated 2 out of 5 by from Errors I am confused as to why there are errors on my return from entries calculated by the software.
Date published: 2021-10-13
All TurboTax® Offerings Reviews - Page 2162
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 5 out of 5 by from They are great Can’t right now my battery is going daed and I have to go
Date published: 2021-10-13
Rated 2 out of 5 by from Significant Struggles This Year I have used TurboTax for many years, except for the last couple. Returning this year, I was disappointed in the many technical issues I experienced with the product, even not filling until October (the issues, known in the support pages, were still not resolved months after). Notably, the activation and purchase windows throughout the experience would not work properly with a current version of Windows. I had to spend nearly as much time seeking workarounds to reach the finish line as I did actually working on the taxes.
Date published: 2021-10-13
Rated 2 out of 5 by from Sadly lacking, buggy, expensive Several times I entered myself as the fiduciary with my new address. Several times Turbotax asked me for the old address, which I had just changed, and my new address, and then put my old address back in. Same with the beneficiary but worse. I had terrible terrible trouble getting my brother's name in ad beneficiary. I saved, saved, saved, redid it several times, redid it, saved, quit the program, and that worked. I can't believe I had to buy a separate, expensive program that would only work on Windows to do a little bitty tax return for my brother's irrevocable trust, only to have it full of bugs. Turbotax, you should be ashamed of yourselves.
Date published: 2021-10-13
Rated 3 out of 5 by from Lots of confusing Explanations are not very clear, and hard to understand.
Date published: 2021-10-13
Rated 3 out of 5 by from Turbo Tax interactivity is very poor I could not see the forms in a complete form till the last filing is completed. Long time ago this used to be that you can view on the completed form all entries and check if need be. now just the worksheets show up and how the form itself is filled not seen.
Date published: 2021-10-13
Rated 2 out of 5 by from Annoying and Frustrating I imported last year's file, and STILL had to enter a lot of information manually, including NOL carryover for the state return. Then, when it was time to file, it kept telling me my company name was an error to be corrected. STUPID STUFF. Fix this already. There is no excuse for this type of error.
Date published: 2021-10-13
Rated 5 out of 5 by from 2020 Turbo Tax I have used downloads of Turbo Tax for at least 8 years, love the program. My 2020 Turbo Tax gave me SO many problems, one being that the automatic updates NEVER would download! This year 2021, I will NOT download, I will prepare my tax turn online with Turbo Tax, I will NEVER download again.
Date published: 2021-10-13
Rated 5 out of 5 by from I love Turbo Tax! I have used Turbo Tax for years. It's very user friendly. It walks you through the process & asks for the information needed.
Date published: 2021-10-13
Rated 5 out of 5 by from Turbo tax is good Turbo tax worked well for me, the experts are very helpful!
Date published: 2021-10-13
Rated 2 out of 5 by from Errors I am confused as to why there are errors on my return from entries calculated by the software.
Date published: 2021-10-13
All TurboTax® Offerings Reviews - Page 2162