TURBOTAX CUSTOMER REVIEWS

TurboTax Deluxe Reviews

Our most popular product, TurboTax Deluxe searches over 350 tax deductions and credits to find every tax break you qualify for, so you get your maximum refund, guaranteed.

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Rated 1 out of 5 by from Horrible will not work with WINDOWS Doesn't work with Windows 10. On support for 8 hours. Wonderful Support person. She was relentless and still no success. Had to use it on a Mac Catalina 10.5.7. Turbo Tax needs to work with ALL Versions not selected NEW versions. Will have to reconsider new program for NEXT YEAR 2021.
Date published: 2021-04-28
Rated 5 out of 5 by from awesome and easy i love using turbo for it is always so simple and easy to follow
Date published: 2021-04-28
Rated 3 out of 5 by from Average I have purchased turbotax for years. This year, I had trouble downloading the software, wouldn't let me use previous email. Customer service couldn't help. Had to use another email. Even though I had last years information saved on the computer, program didn't transfer the information. Had to enter everything like the first year.
Date published: 2021-04-28
Rated 5 out of 5 by from TurboTax Was Great! My experience using TurboTax for our 2020 tax return was terrific. Everything seemed to run smoothly. I found answers to the few questions that came up. The flow of questions and requests to input information was straight-forward and easy. Since I used TurboTax last year much of the initial information was already in place, so I only needed to verify and update it. We will definitely be using TurboTax again for our 2021 tax returns.
Date published: 2021-04-28
Rated 4 out of 5 by from Generally Good All generally good, but somewhat problematic with the entry of the AGI - One does not know if the governmental tax institutions have entered it correctly (or at all!) for the prior year
Date published: 2021-04-28
Rated 1 out of 5 by from Turbo Tax is the absolute worse. I don't like your product. You are continuously trying to pressure the customer into buy your product.
Date published: 2021-04-28
Rated 5 out of 5 by from nice and easy ..... ....... . ..... ...... . ... . ..... . .... .. ... .
Date published: 2021-04-28
Rated 3 out of 5 by from Not sure if I’ll use next year. TurboTax was useful when my tax was very simple, once it got complex, the app got so expensive and complex, with its bugs that duplicate information and can’t be easily fixed, that I got the expert to help me to fill the app that I had already paid for. Feels that it would be easier just to hire a tax expert to do my tax and not use TurboTax moving forward as it made the process slower, harder and more expensive overall.
Date published: 2021-04-28
Rated 5 out of 5 by from With Turbo Tax - I am my own tax man I feel that by the time I collect and organize my data, the is no reason to give the information to another party to apply and crunch the numbers. Who knows the details better than I do (and what I don't know, Turbo Tax resources fills in the gaps)?
Date published: 2021-04-28
Rated 3 out of 5 by from Forced fees I don't like it that to efile you have to upgrade. And when you are at the very end it has another $40 added for fees. Guess we all gotta make money
Date published: 2021-04-28
All TurboTax® Offerings Reviews - Page 2161
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Rated 1 out of 5 by from Horrible will not work with WINDOWS Doesn't work with Windows 10. On support for 8 hours. Wonderful Support person. She was relentless and still no success. Had to use it on a Mac Catalina 10.5.7. Turbo Tax needs to work with ALL Versions not selected NEW versions. Will have to reconsider new program for NEXT YEAR 2021.
Date published: 2021-04-28
Rated 5 out of 5 by from awesome and easy i love using turbo for it is always so simple and easy to follow
Date published: 2021-04-28
Rated 3 out of 5 by from Average I have purchased turbotax for years. This year, I had trouble downloading the software, wouldn't let me use previous email. Customer service couldn't help. Had to use another email. Even though I had last years information saved on the computer, program didn't transfer the information. Had to enter everything like the first year.
Date published: 2021-04-28
Rated 5 out of 5 by from TurboTax Was Great! My experience using TurboTax for our 2020 tax return was terrific. Everything seemed to run smoothly. I found answers to the few questions that came up. The flow of questions and requests to input information was straight-forward and easy. Since I used TurboTax last year much of the initial information was already in place, so I only needed to verify and update it. We will definitely be using TurboTax again for our 2021 tax returns.
Date published: 2021-04-28
Rated 4 out of 5 by from Generally Good All generally good, but somewhat problematic with the entry of the AGI - One does not know if the governmental tax institutions have entered it correctly (or at all!) for the prior year
Date published: 2021-04-28
Rated 1 out of 5 by from Turbo Tax is the absolute worse. I don't like your product. You are continuously trying to pressure the customer into buy your product.
Date published: 2021-04-28
Rated 5 out of 5 by from nice and easy ..... ....... . ..... ...... . ... . ..... . .... .. ... .
Date published: 2021-04-28
Rated 3 out of 5 by from Not sure if I’ll use next year. TurboTax was useful when my tax was very simple, once it got complex, the app got so expensive and complex, with its bugs that duplicate information and can’t be easily fixed, that I got the expert to help me to fill the app that I had already paid for. Feels that it would be easier just to hire a tax expert to do my tax and not use TurboTax moving forward as it made the process slower, harder and more expensive overall.
Date published: 2021-04-28
Rated 5 out of 5 by from With Turbo Tax - I am my own tax man I feel that by the time I collect and organize my data, the is no reason to give the information to another party to apply and crunch the numbers. Who knows the details better than I do (and what I don't know, Turbo Tax resources fills in the gaps)?
Date published: 2021-04-28
Rated 3 out of 5 by from Forced fees I don't like it that to efile you have to upgrade. And when you are at the very end it has another $40 added for fees. Guess we all gotta make money
Date published: 2021-04-28
All TurboTax® Offerings Reviews - Page 2161