TURBOTAX CUSTOMER REVIEWS

TurboTax Deluxe Reviews

TurboTax Deluxe searches over 350 tax deductions and credits to find every tax break you qualify for, so you get your maximum refund, guaranteed.

(4.4/5 | 65147 reviews)
Star ratings are from 2021
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Rated 5 out of 5 by from Made the tax process much less painful This was a great experience - I had put off taxes to the last minute because there were some complex forms involved, but TurboTax made it relatively painless! It was still a process for sure, but it went better this year because of the software.
Date published: 2021-05-16
Rated 1 out of 5 by from Horrible experience It seems to be very hit or miss depending on the tax expert you get. I had a really bad experience. His communication was incredibly unclear and it felt like he was copy and pasting large sections of the tax code instead of giving me info relevant to my specific tax situation. Using a full service extended how long it took to file my taxes - from a few days to over a month and a half of near daily contact with unorganized requests coming in at random. It was super frustrating and I would not recommend it.
Date published: 2021-05-16
Rated 2 out of 5 by from Not as happy anymore The running total for your taxes is misleading and I found very upsetting before completing the medical expenses section. The number goes way up at one point and then drops following one more entry.
Date published: 2021-05-16
Rated 1 out of 5 by from Charge me for everything extra charge for debit? for state? upgrade here? upgrade there? single, non home owner, this should be free
Date published: 2021-05-16
Rated 4 out of 5 by from Helpful Note It would have been helpful to jump to special allocations section in the actual return in the demo
Date published: 2021-05-16
Rated 5 out of 5 by from Easy We have used Turbo Tax for more than 15 years. Have never been disappointed. Answers to questions are thorough and quick.
Date published: 2021-05-16
Rated 4 out of 5 by from Turbo Tax is helpful, but TRICKY to navigate Had to phone in twice with installation and download problems. Both agents were patient and helpful
Date published: 2021-05-16
Rated 5 out of 5 by from Turbo Tax is awesome Easy to use program. Walks me through what I do not know.
Date published: 2021-05-16
Rated 5 out of 5 by from Turbo Tax is wondeful, easy, even I can do it! I really liked ding this myself, i felt Turbo tax gave me choices in tools of help, live chat, emails, pop ups, dictionary. these tools make it convenient and simple to file.
Date published: 2021-05-16
Rated 3 out of 5 by from Very poor Investment Income module for 2020 Despite direct download of my 1099 from the bank, the1099 income section highlighted numerous $0 items which were $0 also in the prior year, and each required me to drill down into the detail in order to clear it and proceed with my return. The entire Investment Income module, which was great in prior years, was very dysfunctional for 2020.
Date published: 2021-05-16
All TurboTax® Offerings Reviews - Page 2143
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 5 out of 5 by from Made the tax process much less painful This was a great experience - I had put off taxes to the last minute because there were some complex forms involved, but TurboTax made it relatively painless! It was still a process for sure, but it went better this year because of the software.
Date published: 2021-05-16
Rated 1 out of 5 by from Horrible experience It seems to be very hit or miss depending on the tax expert you get. I had a really bad experience. His communication was incredibly unclear and it felt like he was copy and pasting large sections of the tax code instead of giving me info relevant to my specific tax situation. Using a full service extended how long it took to file my taxes - from a few days to over a month and a half of near daily contact with unorganized requests coming in at random. It was super frustrating and I would not recommend it.
Date published: 2021-05-16
Rated 2 out of 5 by from Not as happy anymore The running total for your taxes is misleading and I found very upsetting before completing the medical expenses section. The number goes way up at one point and then drops following one more entry.
Date published: 2021-05-16
Rated 1 out of 5 by from Charge me for everything extra charge for debit? for state? upgrade here? upgrade there? single, non home owner, this should be free
Date published: 2021-05-16
Rated 4 out of 5 by from Helpful Note It would have been helpful to jump to special allocations section in the actual return in the demo
Date published: 2021-05-16
Rated 5 out of 5 by from Easy We have used Turbo Tax for more than 15 years. Have never been disappointed. Answers to questions are thorough and quick.
Date published: 2021-05-16
Rated 4 out of 5 by from Turbo Tax is helpful, but TRICKY to navigate Had to phone in twice with installation and download problems. Both agents were patient and helpful
Date published: 2021-05-16
Rated 5 out of 5 by from Turbo Tax is awesome Easy to use program. Walks me through what I do not know.
Date published: 2021-05-16
Rated 5 out of 5 by from Turbo Tax is wondeful, easy, even I can do it! I really liked ding this myself, i felt Turbo tax gave me choices in tools of help, live chat, emails, pop ups, dictionary. these tools make it convenient and simple to file.
Date published: 2021-05-16
Rated 3 out of 5 by from Very poor Investment Income module for 2020 Despite direct download of my 1099 from the bank, the1099 income section highlighted numerous $0 items which were $0 also in the prior year, and each required me to drill down into the detail in order to clear it and proceed with my return. The entire Investment Income module, which was great in prior years, was very dysfunctional for 2020.
Date published: 2021-05-16
All TurboTax® Offerings Reviews - Page 2143