TURBOTAX CUSTOMER REVIEWS

TurboTax Deluxe Reviews

TurboTax Deluxe searches over 350 tax deductions and credits to find every tax break you qualify for, so you get your maximum refund, guaranteed.

(4.5/5 | 63465 reviews)
Star ratings are from 2022
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Rated 5 out of 5 by from awesome awesome, user friendly service. easy to fill tax fillings.
Date published: 2022-04-14
Rated 1 out of 5 by from Had major problem with TurboTax several problems First - The company I retired from sent me a 1099- Misc form for subsidizing my supplemental medicare cost. I went to where TurboTax directed me and reported it. The system then said I was self-employed and asked additional questions. I zeroed it out and reported the income in another location. In checking out my bill was for self-employed. I spent hours trying to fix this and finally got someone to talk to. They said it couldn't be changed and that was what I had to pay. I asked to talk to their supervisor and after being on hold, they came back and said they would send me a credit. I said I had been paying $49 in years past. When I used the credit, I was charged $79 +. I had already wasted too much time so I went on. When it came time to print my forms I had problems. Going to your automatic system with my questions, I kept getting answers that had nothing to do with my problem. I finally got notice that someone would call me in 5 minutes. Ten minutes later Jamir called from 800-446-8848 and when I asked for help, he put me on hold. Twelve minutes later he came back asked more questions and said he would put me on hold while checked. I asked if he could get the answer and then call me. He said he could not to that and when I pressed him he talked in circles and after I was on the line for 20 minutes, he cut me off. Today I went back into the system and worked to get someone to call. Kimberly at the same number listened to my problem and after 7 minutes she told me her computer wasn't working and she would have to transfer me to someone else. I think I went back to the very beginning but after waiting a short time Alexander answered. I went over my problem again and he asked me to go to some location and hit shift/enter (think that was it). Alexander was now in my computer. I was shocked but he walked through my error and got my forms printed. I was not comfortable with him getting on the computer but he did the job quickly. This problem was my error and I appreciated Alexander's job. In summary - I paid more than I should have and spent way too much time getting the job done. I have used TurboTax for over 20 years but this could be my last year. One more - this form requires you to agree to your rules - I am trying to give you feedback to help you. Never ask me for feedback again!!
Date published: 2022-04-14
Rated 4 out of 5 by from Pretty Good, But Some Areas Need Improvement Turbo Tax is a pretty good product and I will buy it again next year. That said, there's a couple of things that could be improved. First, there is no income tax in Tennessee, not even a Halls Tax on unearned income anymore. Turbo Tax has a zillion reminders to do your State tax, when there are none to do. This is REALLY annoying. Second, there is no way to print the tax submittal confirmation page (that I can tell). I have to take a picture of the screen with my phone and then print that out to keep a record of my submittal in my tax file. Surely this can be fixed.
Date published: 2022-04-14
Rated 5 out of 5 by from Turbotax Made Life Easier Have beenusing Turbotax for past 4 years. It is easy, and fast. The best futures are that Turbotax is connected with banks, so the informations are transferred directly from banks.
Date published: 2022-04-14
Rated 2 out of 5 by from TURBO TAX IS CONFUSING NEED BETTER INTERACTIVITY AND MORE SIMPLE AND PRECISE DESCRIPTIONS - THIS IS REALLY FOR A WELL SEASONED TAX FILER OR EXPERT & THEY FORCE YOU TO WRITE A REVIEW IN ORDER TO PROCEED TO FILE!
Date published: 2022-04-14
Rated 5 out of 5 by from good job helps me understand a system that tries to confuse me.
Date published: 2022-04-14
Rated 5 out of 5 by from Been using TurboTax for 9 years I keep coming back and am consistently happy with the tool.
Date published: 2022-04-14
Rated 5 out of 5 by from Easy Whenever tax season comes around, I get stressed and avoid doing it till I can't avoid it anymore. When I finally file using TurboTax, I'm like, wow, there was no reason to stress. It was very, very easy.
Date published: 2022-04-14
Rated 5 out of 5 by from Turbo Tax makes Tax preparation a Breeze! Very easy to use, much better than last year! Better explanations on confusing topics.
Date published: 2022-04-14
Rated 5 out of 5 by from Turbo Tax is Great Most of the taxes were easily done, as usual. However, there were a few items that were more difficult and took more time to figure out. Possibly a little more work to provide a small amount of information like a cheat sheet, but online. When you are asked to fill in or change a single input to a form, I start looking on the internet for what the form is and why I'm even having to do anything with it.
Date published: 2022-04-14
All TurboTax® Offerings Reviews - Page 2134
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 5 out of 5 by from awesome awesome, user friendly service. easy to fill tax fillings.
Date published: 2022-04-14
Rated 1 out of 5 by from Had major problem with TurboTax several problems First - The company I retired from sent me a 1099- Misc form for subsidizing my supplemental medicare cost. I went to where TurboTax directed me and reported it. The system then said I was self-employed and asked additional questions. I zeroed it out and reported the income in another location. In checking out my bill was for self-employed. I spent hours trying to fix this and finally got someone to talk to. They said it couldn't be changed and that was what I had to pay. I asked to talk to their supervisor and after being on hold, they came back and said they would send me a credit. I said I had been paying $49 in years past. When I used the credit, I was charged $79 +. I had already wasted too much time so I went on. When it came time to print my forms I had problems. Going to your automatic system with my questions, I kept getting answers that had nothing to do with my problem. I finally got notice that someone would call me in 5 minutes. Ten minutes later Jamir called from 800-446-8848 and when I asked for help, he put me on hold. Twelve minutes later he came back asked more questions and said he would put me on hold while checked. I asked if he could get the answer and then call me. He said he could not to that and when I pressed him he talked in circles and after I was on the line for 20 minutes, he cut me off. Today I went back into the system and worked to get someone to call. Kimberly at the same number listened to my problem and after 7 minutes she told me her computer wasn't working and she would have to transfer me to someone else. I think I went back to the very beginning but after waiting a short time Alexander answered. I went over my problem again and he asked me to go to some location and hit shift/enter (think that was it). Alexander was now in my computer. I was shocked but he walked through my error and got my forms printed. I was not comfortable with him getting on the computer but he did the job quickly. This problem was my error and I appreciated Alexander's job. In summary - I paid more than I should have and spent way too much time getting the job done. I have used TurboTax for over 20 years but this could be my last year. One more - this form requires you to agree to your rules - I am trying to give you feedback to help you. Never ask me for feedback again!!
Date published: 2022-04-14
Rated 4 out of 5 by from Pretty Good, But Some Areas Need Improvement Turbo Tax is a pretty good product and I will buy it again next year. That said, there's a couple of things that could be improved. First, there is no income tax in Tennessee, not even a Halls Tax on unearned income anymore. Turbo Tax has a zillion reminders to do your State tax, when there are none to do. This is REALLY annoying. Second, there is no way to print the tax submittal confirmation page (that I can tell). I have to take a picture of the screen with my phone and then print that out to keep a record of my submittal in my tax file. Surely this can be fixed.
Date published: 2022-04-14
Rated 5 out of 5 by from Turbotax Made Life Easier Have beenusing Turbotax for past 4 years. It is easy, and fast. The best futures are that Turbotax is connected with banks, so the informations are transferred directly from banks.
Date published: 2022-04-14
Rated 2 out of 5 by from TURBO TAX IS CONFUSING NEED BETTER INTERACTIVITY AND MORE SIMPLE AND PRECISE DESCRIPTIONS - THIS IS REALLY FOR A WELL SEASONED TAX FILER OR EXPERT & THEY FORCE YOU TO WRITE A REVIEW IN ORDER TO PROCEED TO FILE!
Date published: 2022-04-14
Rated 5 out of 5 by from good job helps me understand a system that tries to confuse me.
Date published: 2022-04-14
Rated 5 out of 5 by from Been using TurboTax for 9 years I keep coming back and am consistently happy with the tool.
Date published: 2022-04-14
Rated 5 out of 5 by from Easy Whenever tax season comes around, I get stressed and avoid doing it till I can't avoid it anymore. When I finally file using TurboTax, I'm like, wow, there was no reason to stress. It was very, very easy.
Date published: 2022-04-14
Rated 5 out of 5 by from Turbo Tax makes Tax preparation a Breeze! Very easy to use, much better than last year! Better explanations on confusing topics.
Date published: 2022-04-14
Rated 5 out of 5 by from Turbo Tax is Great Most of the taxes were easily done, as usual. However, there were a few items that were more difficult and took more time to figure out. Possibly a little more work to provide a small amount of information like a cheat sheet, but online. When you are asked to fill in or change a single input to a form, I start looking on the internet for what the form is and why I'm even having to do anything with it.
Date published: 2022-04-14
All TurboTax® Offerings Reviews - Page 2134