TURBOTAX CUSTOMER REVIEWS

TurboTax Deluxe Reviews

Our most popular product, TurboTax Deluxe searches over 350 tax deductions and credits to find every tax break you qualify for, so you get your maximum refund, guaranteed.

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Own a business
Student
Rated 5 out of 5 by from Turbo Tax is awesome Quick, easy, and very user friendly. I love using this website!
Date published: 2021-04-29
Rated 3 out of 5 by from Mediocre - Worst year using TurboTax Asked questions that should have been brought forward from last year. Then repeatedly froze upon putting in the data for $25 filing and screen would not advance. Closed program. etc. Finally got emails that they received payment and the system moved forward. If their system gets overloaded they should tell you. Called for help and they were unhelpful in getting to talk to someone about what was wrong. Prior years would be 5 stars
Date published: 2021-04-29
Rated 5 out of 5 by from Worth every penny and more Quinn was knowledgeable, responsive, and professional. I could not be happier with the service I received.
Date published: 2021-04-29
Rated 4 out of 5 by from TurboTax was just what I needed! The only thing that kept me from giving a full 5 stars here was a couple of minor glitches with the software. The notifications were slightly delayed and a couple of times I would have to refresh the page before a new message would load. Aside from that, my Tax Expert, Ellie, was fantastic! I felt confident with her experience and expertise. She answered all my questions, directed me to helpful articles, and helped prepare me for what to expect next year.
Date published: 2021-04-29
Rated 5 out of 5 by from Love it Fast and easy to understand And learn about your taxes
Date published: 2021-04-29
Rated 5 out of 5 by from TurboTax helps you every step of the way! TurboTax is intuitive and easy to use. I have been paying for an accountant to my taxes when all I really needed was to use TurboTax!
Date published: 2021-04-29
Rated 2 out of 5 by from Quality Decline! We have used TurboTax Delux since 2002. It has always been simple and easy. This year, 2020 return, has been a nightmare. Help doesn't take one to the right explanation, error were made in downloading info from my broker, and were extremely difficult to correct, my federal and state returns were rejected for e-filing because my 2019 AGI did not match even though I checked the number filled in by Turbo Tax against the paper record of my 2019 return and it was correct. Unable to contact Customer Service.
Date published: 2021-04-29
Rated 4 out of 5 by from Very good product I have been using TurboTax for many years and it has done me well.
Date published: 2021-04-29
Rated 5 out of 5 by from TURBO Mania I love Turbo. I've bought other tax programs and always ended up going back to Turbo
Date published: 2021-04-29
Rated 5 out of 5 by from Great experience! Chandra assisted me with my return. Very efficient and helpful! Will definitely be using turbotax again.
Date published: 2021-04-29
All TurboTax® Offerings Reviews - Page 2131
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Rated 5 out of 5 by from Turbo Tax is awesome Quick, easy, and very user friendly. I love using this website!
Date published: 2021-04-29
Rated 3 out of 5 by from Mediocre - Worst year using TurboTax Asked questions that should have been brought forward from last year. Then repeatedly froze upon putting in the data for $25 filing and screen would not advance. Closed program. etc. Finally got emails that they received payment and the system moved forward. If their system gets overloaded they should tell you. Called for help and they were unhelpful in getting to talk to someone about what was wrong. Prior years would be 5 stars
Date published: 2021-04-29
Rated 5 out of 5 by from Worth every penny and more Quinn was knowledgeable, responsive, and professional. I could not be happier with the service I received.
Date published: 2021-04-29
Rated 4 out of 5 by from TurboTax was just what I needed! The only thing that kept me from giving a full 5 stars here was a couple of minor glitches with the software. The notifications were slightly delayed and a couple of times I would have to refresh the page before a new message would load. Aside from that, my Tax Expert, Ellie, was fantastic! I felt confident with her experience and expertise. She answered all my questions, directed me to helpful articles, and helped prepare me for what to expect next year.
Date published: 2021-04-29
Rated 5 out of 5 by from Love it Fast and easy to understand And learn about your taxes
Date published: 2021-04-29
Rated 5 out of 5 by from TurboTax helps you every step of the way! TurboTax is intuitive and easy to use. I have been paying for an accountant to my taxes when all I really needed was to use TurboTax!
Date published: 2021-04-29
Rated 2 out of 5 by from Quality Decline! We have used TurboTax Delux since 2002. It has always been simple and easy. This year, 2020 return, has been a nightmare. Help doesn't take one to the right explanation, error were made in downloading info from my broker, and were extremely difficult to correct, my federal and state returns were rejected for e-filing because my 2019 AGI did not match even though I checked the number filled in by Turbo Tax against the paper record of my 2019 return and it was correct. Unable to contact Customer Service.
Date published: 2021-04-29
Rated 4 out of 5 by from Very good product I have been using TurboTax for many years and it has done me well.
Date published: 2021-04-29
Rated 5 out of 5 by from TURBO Mania I love Turbo. I've bought other tax programs and always ended up going back to Turbo
Date published: 2021-04-29
Rated 5 out of 5 by from Great experience! Chandra assisted me with my return. Very efficient and helpful! Will definitely be using turbotax again.
Date published: 2021-04-29
All TurboTax® Offerings Reviews - Page 2131