TURBOTAX CUSTOMER REVIEWS

TurboTax Deluxe Reviews

Our most popular product, TurboTax Deluxe searches over 350 tax deductions and credits to find every tax break you qualify for, so you get your maximum refund, guaranteed.

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Own a business
Student
Rated 4 out of 5 by from Very thorough but watch timelines My first expert was very communicative. He answered all my questions and covered every base. However, for some reason, he deleted my return because I didn't respond within two weeks. The return was done, so I'm not sure what the rush was. Additionally, everything was completed. I was waiting to have the money to pay for it. There was no mention of these timelines prior. After going through quite a few customer service agents who had no idea what was happening, and told me I messed something up, I was assigned to my next expert. She was very apologetic and finished my return in record time. My only other issue was that I was assigned an agent in a different state. He had to ask some questions about state taxes, Personal property, etc. I would have felt a bit more comfortable with someone who was already aware of these.
Date published: 2021-04-30
Rated 2 out of 5 by from TurboTax fails in the electronic filing option I tried several times to electronically file my federal and NC state return unsuccessfully. The error message was IND-031-04 - The primary taxpayer's AGI or Self-select PIN from last year does not match IRS records. However, this was incorrect. So, I had to pay to mail the federal and NC state return...and the attempted electronically filing for NC state return debited my credit card, $25, which was not returned to me.
Date published: 2021-04-30
Rated 5 out of 5 by from Quick, Easy, Thorough Filing my taxes with TurboTax was very easy it was completed very quickly and I feel their program is very thorough in finding all my deductions and making sure I don't make any mistakes
Date published: 2021-04-30
Rated 4 out of 5 by from VERY GOOD Very good experience, very easy to manuever. very please
Date published: 2021-04-30
Rated 2 out of 5 by from Turbo tax is to expensive Turbo tax is getting more expensive every year and more confusing.
Date published: 2021-04-30
Rated 5 out of 5 by from Made my life easier! I did not have the time to do the taxes myself and chose the live expert option. I have used Turbotax for many years and love their product. The full service was not that much more money and saved me a lot of time and energy. The expert knew the laws well and got it done right.
Date published: 2021-04-30
Rated 2 out of 5 by from not good Things were ok until the end. As I was about to e-file I was blind sided by a slew of questions for which I had no idea what the answer was.
Date published: 2021-04-30
Rated 5 out of 5 by from Tubotax is excellent TurboTax walks me through the filing process, and now I have better understanding.
Date published: 2021-04-30
Rated 4 out of 5 by from Works, as usual I've used Turbotax to file my returns since the very early days when it was a Mac-only product. 1980...something. It works, and is mostly bug free. Gotten better over the years, too.
Date published: 2021-04-30
Rated 5 out of 5 by from great service easy ... peasy , great service , step-step filing of info
Date published: 2021-04-30
All TurboTax® Offerings Reviews - Page 2114
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Rated 4 out of 5 by from Very thorough but watch timelines My first expert was very communicative. He answered all my questions and covered every base. However, for some reason, he deleted my return because I didn't respond within two weeks. The return was done, so I'm not sure what the rush was. Additionally, everything was completed. I was waiting to have the money to pay for it. There was no mention of these timelines prior. After going through quite a few customer service agents who had no idea what was happening, and told me I messed something up, I was assigned to my next expert. She was very apologetic and finished my return in record time. My only other issue was that I was assigned an agent in a different state. He had to ask some questions about state taxes, Personal property, etc. I would have felt a bit more comfortable with someone who was already aware of these.
Date published: 2021-04-30
Rated 2 out of 5 by from TurboTax fails in the electronic filing option I tried several times to electronically file my federal and NC state return unsuccessfully. The error message was IND-031-04 - The primary taxpayer's AGI or Self-select PIN from last year does not match IRS records. However, this was incorrect. So, I had to pay to mail the federal and NC state return...and the attempted electronically filing for NC state return debited my credit card, $25, which was not returned to me.
Date published: 2021-04-30
Rated 5 out of 5 by from Quick, Easy, Thorough Filing my taxes with TurboTax was very easy it was completed very quickly and I feel their program is very thorough in finding all my deductions and making sure I don't make any mistakes
Date published: 2021-04-30
Rated 4 out of 5 by from VERY GOOD Very good experience, very easy to manuever. very please
Date published: 2021-04-30
Rated 2 out of 5 by from Turbo tax is to expensive Turbo tax is getting more expensive every year and more confusing.
Date published: 2021-04-30
Rated 5 out of 5 by from Made my life easier! I did not have the time to do the taxes myself and chose the live expert option. I have used Turbotax for many years and love their product. The full service was not that much more money and saved me a lot of time and energy. The expert knew the laws well and got it done right.
Date published: 2021-04-30
Rated 2 out of 5 by from not good Things were ok until the end. As I was about to e-file I was blind sided by a slew of questions for which I had no idea what the answer was.
Date published: 2021-04-30
Rated 5 out of 5 by from Tubotax is excellent TurboTax walks me through the filing process, and now I have better understanding.
Date published: 2021-04-30
Rated 4 out of 5 by from Works, as usual I've used Turbotax to file my returns since the very early days when it was a Mac-only product. 1980...something. It works, and is mostly bug free. Gotten better over the years, too.
Date published: 2021-04-30
Rated 5 out of 5 by from great service easy ... peasy , great service , step-step filing of info
Date published: 2021-04-30
All TurboTax® Offerings Reviews - Page 2114